FAQ

General Information

What kinds of collectibles can I buy/sell on Phygitals?

You can buy and sell graded and ungraded cards as well as sealed products on Phygitals. While you can purchase and re-sell ungraded cards from the marketplace, for authenticity purposes, only graded cards can be submitted by users for listing.

What payment methods are accepted on Phygitals?

Phygitals accepts major credit cards, debit cards, apple pay, and cryptocurrency payments for transactions on the platform.

What do I need to make a pack on Phygitals?

To create a pack on Phygitals, you’ll need enough inventory to support the price tier you choose. For example, if you want to launch a $25 pack, you should have a mix of cards across the full value spectrum for that tier (typically ranging anywhere from $12 to $2,000).

All rarity guidelines and distribution statistics are available directly in the onboarding UI. This makes it easy to choose a price point, allocate inventory, and understand how your pack will perform.

Once you’ve finalized your pack name, pack art, and price point, you’re ready to load in your cards, deploy your pack, and open it to the public.

For the best results, we recommend promoting your packs on social channels to drive visibility and increase pulls.

Can I view the market value of a card before buying?

Yes, Phygitals provides a fair market value estimate for each card based on recent sales data and market trends.

How is the condition of ungraded cards determined?

Ungraded cards available on Phygitals are in Near Mint (NM) or Lightly Played (LP) condition, ensuring high quality and value.

Tokenization, Vaulting, and Redemption

How does card redemption work?

To get started, visit Phygitals and click the 'Claim Cards' button.

1. Provide details about your cards and ship your cards to our vault address. Alternatively, you can ship directly to the vault from another marketplace.

2. Once your card arrives at the vault, it is securely authenticated and insured.

3. Your card is then digitized and your twin is added to your Phygitals inventory. This card will towards your set progression and can receive offers from other users for purchase.

And that's it! Your card is now part of the Phygitals ecosystem, where you can track, trade, and engage with other collectors at any time.

Are the Cards On The marketplace redeemable?

Yes! all cards on our marketplace are redeemable.

For cards you own, a redeem button will be available in your inventory. We recommend redeeming multiple cards at once to avoid higher shipping fees.

You can also access the redemption request forms directly from phygitals.com.

Can I redeem ungraded cards?

Yes, ungraded cards can be redeemed. We recommend redeeming multiple cards at once to avoid higher shipping fees. This helps cover logistics and ensures cost-effective operations for all collectors.

Where Is my card stored?

All assets are stored securely with our vaulting providers in North America, under bank-grade security.

Do you ship internationally?

Yes, Phygitals offers international shipping. Shipping fees and delivery times will vary depending on the destination.

How quickly will I receive my digital twin after I send in my physical asset?

The turnaround time depends on how quickly your asset reaches the vault. Once your card is securely stored, the digital twin is generated and deposited into your account, typically within one week. Please note that processing times are determined by our vault provider and may vary slightly.

How do I recieve income earned from phygitals?

Whether its through card rev share, referral links, or repacks payouts, all payouts earned through Phygitals will be funded into your Phygitals account. Payouts from repacks will consist of a revenue split of the claws PNL.

When you submit a card to Phygitals, your account will be credited as the “originator” of that asset. After the first sale, the originator will receive 1% of the revenue from each subsequent sale of the card every time it is resold. This revenue stream continues as long as the card remains vaulted.

For example: If you submit a rare Pokémon card and sell it to another collector, you will receive the full proceeds from that first sale. Every time the new owner resells the card, you’ll receive 1% of the sale price as long as the card remains in the Phygitals vault.

Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at [email protected].