# Redemptions and Shipping ### Card Redemption Process At Phygitals, redeeming your cards is simple and secure. Once your cards are vaulted, they can be easily redeemed directly from your Phygitals collection. Every card on Phygitals can be redeemed for its physical counterpart. After submitting your redemption request, you’ll be required to pay for shipping & handling fees, and any applicable taxes or duties. #### Sealed Product Redemption Process When redeeming a sealed product, users will be required to pay a shipping fee. These fees are typically higher than card shipping fees due to their larger size and weight. As with card redemptions, users are also responsible for any applicable customs, duties, VAT, or import taxes. Please be aware of the costs and fees associated with international shipping, as well as the regulations in your country. Shipping times may vary depending on your location. #### Redemption Timeline and Expedited Shipping Shipping times vary depending on your location. In the U.S., shipments are processed within 1-3 business days. Please note that shipping times may vary due to strikes and public holidays. While international orders may take longer due to customs procedures. #### Physical vs. Digital Ownership While your card’s digital twin is active in your collection, the physical card remains securely stored in our vault. If you decide to redeem your physical card, the digital version will be deactivated. This ensures that each asset exists either physically with you or digitally on the Phygitals platform, but not both at the same time. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.phygitals.com/logistics-and-legal/redemptions-and-shipping.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.