# About Phygitals Learn what Phygitals is, how the platform works, and what makes it the leading digital collectible card marketplace. ### What Is Phygitals? **Phygitals** is a digital collectible card marketplace where every card on the platform is backed 1:1 by a real, professionally graded physical trading card stored in secure vault custody. The platform bridges the gap between physical and digital collecting, giving users the ability to buy, sell, trade, and collect real cards entirely online - with the option to redeem the physical card at any time. Phygitals, Inc. is a Delaware corporation headquartered at 1111B S Governors Ave STE 34931, Dover, DE 19904. ### How It Works The Phygitals platform operates on a simple principle: **every digital card is a real card.** * **Physically backed** - Every card listed on the platform corresponds to a real, professionally graded trading card (PSA, CGC, Beckett, etc.) securely held in our vault network. * **Digital ownership** - When you own a card on Phygitals, you hold verifiable digital ownership of that specific physical card. Your ownership is recorded and secured on-chain. * **Instant trading** - Buy, sell, and trade cards instantly on the marketplace without waiting for physical shipping. Transactions settle in seconds. * **Physical redemption** - At any time, you can claim your physical card and have it shipped directly to you. Once redeemed, the digital representation is retired. ### Core Features Phygitals offers a comprehensive set of features for collectors and traders: * **Pack openings** - Purchase and open digital packs containing randomized selections of graded trading cards. All pack outcomes are determined by a provably fair cryptographic algorithm. * **Pack Parties** - Multiplayer pack opening events where users open packs together in a shared, interactive experience with group rewards. * **Marketplace** - A peer-to-peer marketplace where users can list, buy, and sell individual cards at prices they set. * **Buyback system** - Instant liquidity on cards pulled from packs. Sell cards back to the platform at a percentage of their fair market value immediately after pulling them. * **Vault & storage** - All physical cards are stored in professionally managed, insured vault facilities. Your cards are safe and accessible at all times. * **Pawn & lending** - Borrow against the fair market value of your vaulted cards for short-term liquidity without selling. * **Card submission** - Submit your own physical cards to the Phygitals vault to digitize and trade them on the platform. * **Provable fairness** - Every pack opening uses a cryptographic commit-reveal scheme that allows users to independently verify the integrity and randomness of their results. ### Supported Collections Phygitals supports a wide range of collectible card series, including: * **Pokémon TCG** (primary) * **Baseball** (MLB) * **Football** (NFL) * **Basketball** (NBA) * **One Piece** * **Yu-Gi-Oh!** * **Dragon Ball** Additional collections and series are added regularly based on market demand and inventory availability. ### Payments Phygitals supports multiple payment methods for maximum flexibility: * **Credit card** - Pay directly with a credit or debit card. * **Wallet balance** - Fund your wallet with USDC or USDT and pay from your balance. * **Hybrid** - Combine wallet funds and credit card in a single transaction. * **Vouchers & promo codes** - Apply promotional codes at checkout where available. All wallet balances and buyback payouts are denominated in **USDC**, a USD-pegged stablecoin. ### Contact Get in touch with the Phygitals team: * **Customer support & General inquiries:** [phygitals.com/contact](https://www.phygitals.com/contact) * **Legal:** For real-time support, use the live chat available on the platform. # Official Links Verified official Phygitals links, social media accounts, and contact information. Always use these links to avoid phishing and scams. ### Overview This page lists all verified official Phygitals links and accounts. **Always verify that you are using the correct URLs and handles before interacting with any Phygitals service.** Phygitals will never ask for your password, private keys, or seed phrases via social media, email, or direct message. ### Website * **Official website:** [phygitals.com](https://phygitals.com/) Always ensure you are on **phygitals.com** before logging in or making any transactions. Look for the correct domain in your browser's address bar. ### Social Media Follow Phygitals on our official social media channels for announcements, drops, and community updates: * **X (Twitter):** [x.com/phygitals](https://x.com/phygitals) * **Instagram:** [instagram.com/phygitals](https://www.instagram.com/phygitals) * **Discord:** [discord.gg/phygitals](https://discord.gg/phygitals) **Beware of impersonators.** Phygitals team members will never DM you first asking for funds, personal information, or wallet access. If you receive a suspicious message claiming to be from Phygitals, do not click any links and report it to our support team. ### Support Get in touch with the Phygitals team: * **Customer support & General inquiries:** [phygitals.com/contact](https://www.phygitals.com/contact) * **Legal:** For real-time support, use the live chat available on the platform. ### Security Tips Protect yourself from phishing and scams: * **Bookmark the official site** - Always access Phygitals from your bookmark or by typing **phygitals.com** directly into your browser. * **Verify URLs** - Before logging in, confirm the address bar shows **phygitals.com**. Watch for lookalike domains with extra characters or misspellings. * **Never share credentials** - Phygitals will never ask for your password, private keys, seed phrases, or wallet recovery phrases. Anyone who does is attempting to scam you. * **Report suspicious activity** - If you encounter a fake Phygitals account, phishing site, or suspicious message, report it to [phygitals.com/contact](https://www.phygitals.com/contact). # Technology Overview How Phygitals bridges physical and digital collectibles, including the tokenization process, blockchain infrastructure, wallet system, and digital-physical link. ### Overview Phygitals is a hybrid physical-digital collectibles platform built on the principle that **every digital card is a real card**. The platform uses blockchain technology to create verifiable digital representations of physical trading cards stored in professional vault facilities. This page provides a technical overview of how the system works. ### How Tokenization Works Tokenization is the process of creating a digital collectible that represents ownership of a specific physical trading card. Here is how a physical card becomes a digital asset on the Phygitals platform: * **1. Physical intake:** A professionally graded trading card is received at one of our vault partner facilities (PSA, Fanatics, or Alt). The card is authenticated, inspected, and catalogued. * **2. Documentation:** The card is photographed in high resolution and its metadata is recorded — including grading company, grade, certification number, card name, set, year, and any distinguishing characteristics. * **3. Digital minting:** A digital collectible is created on the **Solana** blockchain. This digital collectible is a unique, non-fungible token that contains the card's metadata and links directly to the specific physical card in the vault. * **4. 1:1 binding:** The digital collectible and the physical card are permanently linked. One digital collectible corresponds to exactly one physical card. The physical card remains in vault custody until the owner initiates a claim (redemption). * **5. Ownership assignment:** The digital collectible is delivered to the owner's wallet, where it can be viewed, traded, or held. ### Blockchain Infrastructure Phygitals uses the **Solana** blockchain as its primary infrastructure layer. Solana was chosen for its speed, low transaction costs, and ability to handle high-throughput operations required by a real-time marketplace. * **Network:** Solana mainnet * **Token standard:** Digital collectibles are minted as non-fungible tokens on Solana * **Transaction speed:** Transactions on Solana typically confirm in under one second, enabling instant trading and transfers * **Transaction cost:** Network fees on Solana are fractions of a cent, making frequent trading economically viable * **Currency:** The primary platform currency is **USDC** (USD Coin), a dollar-pegged stablecoin issued by Circle. USDT and SOL are also supported. ### Wallet System Phygitals provides a flexible wallet system that supports both new and experienced blockchain users: * **Embedded wallets:** When you create an account, an embedded Solana wallet is automatically generated for you through **Privy**, our authentication and wallet infrastructure partner. Embedded wallets are fully functional Solana wallets that require no prior blockchain experience to use. Private keys are managed by Privy using secure, distributed key management infrastructure. * **External wallets:** Users with existing Solana wallets can connect them to the platform. Compatible wallets include Phantom, Solflare, Backpack, Ledger, and other Solana-compatible wallets. When using an external wallet, you retain full control of your private keys. Regardless of wallet type, your digital collectibles and wallet balances are visible and manageable through the Phygitals interface. Phygitals does not have direct access to your wallet's private keys, whether embedded or external. ### The Digital-Physical Link The integrity of Phygitals depends on maintaining a strict 1:1 correspondence between digital collectibles and physical cards. This is enforced through several mechanisms: * **One-to-one backing:** Every digital collectible on the platform corresponds to exactly one physical card in vault custody. No digital collectible exists without a corresponding physical card. * **Immutable metadata:** Each digital collectible's on-chain metadata includes identifying information that links it to a specific physical card (grading company, certification number, grade, card details). * **Retirement on redemption:** When an owner claims (redeems) their physical card, the corresponding digital collectible is permanently retired and removed from circulation. This ensures that a redeemed physical card cannot be traded digitally. * **Minting on intake:** New digital collectibles are only created when a corresponding physical card is received, authenticated, and deposited into vault custody. There is no mechanism to create unbacked digital collectibles. ### Provable Fairness System For features involving randomized outcomes (pack openings, Pack Parties), Phygitals uses a **cryptographic provably fair system** to ensure that neither the platform nor the user can manipulate results: * **Commit-reveal scheme:** Before each randomized event, the server commits to a seed by publishing its cryptographic hash. This locks in the server's contribution to the outcome before the event occurs. * **Client seed:** A unique client seed (specific to you and the transaction) is combined with the server seed to determine the outcome. * **Public algorithm:** The algorithm that combines the seeds to produce results is publicly disclosed, allowing independent verification. * **Post-event verification:** After the event, the server seed is revealed. Anyone can hash it and verify it matches the previously committed hash, then re-run the algorithm to confirm the result. For complete details including step-by-step verification instructions, see our [Provable Fairness](http://localhost:5173/docs/provable-fairness) documentation. ### Security Phygitals employs multiple layers of security to protect users and their assets: * **Authentication:** User authentication is handled by Privy, supporting email, social login (Apple, Google), SMS verification, and external wallet connection. * **Wallet security:** Embedded wallet private keys are managed by Privy using distributed key management. Phygitals never has access to your complete private key. * **Payment security:** All credit card transactions are processed by PCI-compliant third-party payment processors. Phygitals does not store credit card numbers. * **Physical security:** Vault facilities are equipped with 24/7 surveillance, access controls, alarm systems, and fire suppression. See our [Vault & Storage](http://localhost:5173/docs/vault-and-storage) documentation for details. * **Insurance:** Physical cards are insured through our vault partners' insurance programs against loss, theft, and damage while in vault custody. ### Contact Get in touch with the Phygitals team: * **Customer support & General inquiries:** [phygitals.com/contact](https://www.phygitals.com/contact) * **Legal:** For real-time support, use the live chat available on the platform. # Terms of Service The complete terms and conditions governing your use of the Phygitals platform, including pack purchases, marketplace transactions, vault storage, and digital asset management. #### 1. Introduction & Acceptance of Terms Welcome to Phygitals. The following Terms of Service (these " Terms") constitute a legally binding agreement between you (referred to herein as " you," " your," or " User") and Phygitals, Inc., a Delaware corporation with its principal office at 1111B S Governors Ave STE 34931, Dover, DE 19904 (" Phygitals," " we," " us," or " our"), governing your access to and use of our website, mobile applications, and all related services (collectively, the " Service"). By accessing or using the Service, creating an account, connecting a digital wallet, purchasing any digital pack or asset, listing or purchasing items on the marketplace, or otherwise engaging with any feature of the Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, NFT & Digital Asset Terms, Return & Refund Policy, Restricted Jurisdictions Policy, Risk Disclosure, Pawn & Lending Terms, SMS Messaging Terms, and any supplemental terms referenced herein (collectively, the " Agreement"). All incorporated documents are part of this Agreement as if set forth herein. In the event of a conflict between incorporated documents, the following order of precedence applies: (1) Pawn & Lending Terms (for pawn transactions), (2) NFT & Digital Asset Terms (for digital asset matters), (3) these Terms of Service, (4) other incorporated policies. If you do not agree to these Terms, you must immediately cease all use of the Service. Phygitals reserves the right to modify these Terms at any time. For material changes — including changes to fees, interest rates, buyback rates, refund policies, or other economically significant terms — we will use reasonable efforts to provide advance notice via email and/or through the Service before such changes take effect, except where immediate changes are necessary to protect the platform, its users, or to comply with legal or regulatory requirements. Material changes apply prospectively only and do not affect transactions completed before the effective date. For non-material changes (such as corrections, clarifications, or formatting updates), we will update the "Last Updated" date at the top of these Terms. Your continued use of the Service following the effective date of any revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically. Electronic Communications Consent: By creating an account or using the Service, you consent to receive electronic communications from Phygitals (including emails, push notifications, and in-app messages) in lieu of paper communications, in accordance with the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and applicable state equivalents. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. SMS Marketing Consent Is Separate: Consent to receive marketing or promotional SMS/MMS text messages requires a separate, affirmative opt-in as described in our SMS Messaging Terms. Creating an account, providing a phone number for login authentication, or providing a phone number for shipping does not constitute consent to receive marketing text messages. IMPORTANT NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SEE SECTION 15). BY AGREEING TO THESE TERMS, YOU AGREE THAT DISPUTES BETWEEN YOU AND PHYGITALS WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. #### 2. Eligibility To access and use the Service, you must: * Be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater; * Have the legal capacity to enter into a binding agreement; * Not be a resident of, or located in, any jurisdiction where the use of the Service or the purchase of digital assets is prohibited by applicable law; * Not be subject to any economic sanctions administered or enforced by the United States, the European Union, the United Kingdom, or any other applicable jurisdiction; * Not have been previously suspended or removed from the Service by Phygitals. By using the Service, you represent and warrant that you meet all of the foregoing eligibility requirements. If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind such entity to these Terms and that the entity meets the eligibility requirements set forth herein. We reserve the right to request identity verification (KYC) at any time through our identity verification provider, Veriff, or other means we deem appropriate. Failure to complete requested verification may result in suspension or termination of your account and restriction of access to certain features of the Service. **2.1 Restricted Jurisdictions** Phygitals believes that its pack openings and Pack Parties are purchases of digital goods with randomized contents, analogous to purchasing sealed physical trading card products, and are backed 1:1 by professionally graded, physically vaulted trading cards. While Phygitals does not intend for its services to constitute gambling and does not market them as such, regulatory definitions vary by jurisdiction and continue to evolve. Phygitals makes no guarantee regarding the classification of its services in any jurisdiction, and you should not rely on Phygitals' characterization when determining the legality of your use of the Service. You are solely responsible for determining whether your use of any feature of the Service - including pack openings and Pack Parties - complies with all laws and regulations applicable in your jurisdiction. If you are unsure about the legality of using any feature in your jurisdiction, we strongly recommend consulting a qualified legal professional before proceeding. Phygitals reserves the right to implement, expand, or modify geographic restrictions at any time as regulatory landscapes evolve, including restricting access to specific features in certain jurisdictions, implementing IP-based geolocation or account-level restrictions, or blocking access to the platform entirely in jurisdictions where compliance is not feasible. You must not use a virtual private network (VPN), proxy service, or any other means to circumvent any geographic restrictions that may be implemented. Any attempt to bypass geographic access controls constitutes a material violation of these Terms and may result in immediate account suspension, freezing of account access pending investigation, requirement to complete KYC verification to restore access, and reporting to applicable regulatory authorities. Where Phygitals determines that a violation has occurred, it reserves the right to restrict access to platform features and, after providing reasonable notice and opportunity to withdraw assets where legally permitted, to take further enforcement action as appropriate under applicable law. By using the Service, you represent and warrant that your use of the platform and its features is lawful in your jurisdiction. You assume all risk and liability arising from your use of the Service in any jurisdiction. See our Restricted Jurisdictions page for our complete regulatory position and sanctions information. **2.2 Risk Acknowledgment** By accessing or using the Service, you acknowledge and agree that: * Digital collectibles on the Solana blockchain involve risks, including the risk of loss, transfer errors, and fluctuations in value; * Digital asset markets are volatile and the value of assets purchased, earned, or traded on the Service may fluctuate significantly, including to zero; * Pack openings involve randomized outcomes, and the value of items received may be significantly less than the amount paid; * The pawn/lending feature involves the risk of permanent loss of your collateralized card if you fail to repay the loan; * You are not relying on Phygitals for investment, financial, legal, or tax advice; * You accept responsibility for your decisions to purchase, sell, trade, pawn, or otherwise interact with digital and physical assets on the Service; * You have reviewed the Risk Disclosure Statement and understand the risks described therein. Not a Security or Investment: Digital assets on the Phygitals platform represent digital certificates of ownership for physical collectible cards. They are not securities, investment contracts, or financial instruments. cNFTs do not represent equity, debt, revenue share, governance rights, or any form of investment contract in Phygitals, Inc. or any other entity. You should not purchase digital assets with the expectation of profit derived from the efforts of Phygitals or any third party. Digital assets are purchased for personal collection and enjoyment purposes. #### 3. Account Registration To access certain features of the Service, you must create an account. Account registration is facilitated through our authentication provider, Privy, and you may register using one or more of the following methods: email address, Apple ID, Google account, or by connecting a compatible Solana wallet (which may include Phantom, Solflare, Backpack, Ledger, and other compatible wallets as supported by the platform). Upon registration, you may be provided with an embedded Solana wallet if you do not already have one connected. This wallet is managed through our authentication provider and is used to hold digital assets, including compressed NFTs (cNFTs) and supported cryptocurrencies (USDC, USDT, SOL). You are solely responsible for: * Maintaining the security and confidentiality of your account credentials, including any private keys associated with your wallet; * All activities that occur under your account, whether or not authorized by you; * Promptly notifying Phygitals of any unauthorized access to or use of your account. Phygitals will not be liable for any loss or damage arising from your failure to safeguard your account credentials or wallet access. You agree not to create more than one account, share your account with any third party, or transfer your account to any other person without our prior written consent. Guest accounts may be permitted for limited browsing and purchasing functionality. Guest accounts are subject to these Terms and may be converted to full accounts at any time. Certain features, including the pawn service, messaging, and advanced portfolio tools, require full account registration. #### 4. Description of the Service Phygitals operates a hybrid physical-digital collectibles platform that bridges physical trading cards and digital non-fungible tokens (" NFTs") on the Solana blockchain. The Service enables users to purchase, collect, trade, and manage digital representations of real physical trading cards across multiple collectible categories, including but not limited to: Pokemon TCG, Baseball, Football, Basketball, One Piece, Yu-Gi-Oh!, and Dragon Ball. The core features of the Service include, but are not limited to: * Pack Purchases (Vending Machine): Users may purchase digital packs at various price points containing randomized trading cards backed by real physical cards; * Marketplace: A peer-to-peer marketplace for buying and selling digital collectible cards; * Pack Party: Social group pack-opening events where participants pool entry fees and cards are randomly distributed; * Claim (Digital to Physical): Redemption of digital NFTs for the corresponding physical cards, shipped from vault storage; * Submit (Physical to Digital): Submission of physical cards to be authenticated, graded, and tokenized as digital assets; * Pawn: A lending service allowing users to borrow against the fair market value of eligible graded cards; * Buyback: An instant liquidity feature allowing users to sell recently pulled cards back to the platform; * Add/Withdraw Funds: Fiat on-ramp and off-ramp services for depositing and withdrawing funds; * Leaderboards, Achievements & Referral Programs: Gamification features incentivizing platform engagement. The referral program allows users to earn a percentage of qualifying purchases made by referred users. Referral earnings, rates, qualifying purchase types, and payout schedules are detailed on the Referrals page within the platform and may be updated from time to time at Phygitals' sole discretion. The Service is provided on an "as available" basis. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuance. #### 5. Packs & Digital Assets Phygitals offers digital packs for purchase at various price points as displayed on the platform. Each pack contains randomized trading cards that correspond to real physical cards stored in professional vaults. The contents of each pack are determined by a random selection algorithm at the time of opening. You acknowledge and agree that: * Pack contents are randomized. The specific cards you receive are not predetermined or guaranteed and are subject to the platform's provable fairness system; * The value of cards received may be more or less than the purchase price of the pack; * Past results, including cards received by other users, do not guarantee or predict future results; * Purchasing packs involves an inherent element of chance regarding the specific items received. Regulatory Characterization: Pack purchases are purchases of digital goods with randomized contents, analogous to the purchase of sealed physical trading card products (e.g., booster packs). Pack outcomes are determined entirely by a cryptographic algorithm with no human involvement in the selection process. While Phygitals does not intend for pack openings to constitute gambling and does not market them as such, regulatory definitions vary by jurisdiction. For jurisdictions where randomized reward mechanics may be regulated, see our Restricted Jurisdictions page. Odds Disclosure: Information about pack odds, rarity tiers, and drop rate ranges is available through our Provable Fairness documentation. Odds may vary by pack type and are determined at the time of purchase. Any changes to odds or pack composition apply to future pack purchases only and do not retroactively affect previously purchased packs. **5.1 Provable Fairness** Phygitals employs a provable fairness system for all randomized pack openings. This system utilizes a combination of a server seed hash, a client seed, and a disclosed algorithm that allows users to independently verify the randomness and integrity of their pack results after opening. Details of the provable fairness mechanism are available in our Provable Fairness documentation. **5.2 Buyback System** Following a pack opening, Phygitals may offer an instant buyback option for cards received at the applicable buyback rate displayed at the time of the offer. Buyback rates vary based on pack price tier and may be updated from time to time at Phygitals' sole discretion. Buyback offers are time-limited and expire automatically after the applicable offer window closes. Offer windows vary by card type and are displayed at the time of the offer. Expired buyback offers cannot be reinstated. All buyback payouts are made in USDC on the Solana blockchain. Phygitals reserves the right to modify buyback rates, eligibility criteria, and offer windows at any time. Changes to buyback rates apply to future pack openings only. The buyback feature is not guaranteed liquidity. You acknowledge that: (a) the buyback feature is offered at Phygitals' discretion and may be suspended, modified, or discontinued at any time; (b) Phygitals does not guarantee that any asset will have a buyback offer or that the buyback price will equal or exceed the purchase price; (c) the buyback feature is a separate, voluntary transaction and is not a refund mechanism; and (d) the existence of a buyback option should not be relied upon as an assurance of value or return on any pack purchase. **5.3 Pack Party** Pack Party is a social feature where a creator selects between 2 and 8 cards from their collection and sets an entry price per slot. Other users may join by paying the entry fee. When all available slots are filled, the cards are randomly distributed among participants. Phygitals charges a platform fee on completed Pack Parties, which is deducted from the total entry fees before payout to the creator. The applicable fee rate is disclosed at the time of Pack Party creation. You acknowledge that participation in Pack Party involves randomized allocation of digital assets and that the value of the cards you receive may be more or less than your entry fee. Pack Parties may expire if not fully filled within the designated time window. **5.4 Assumption of Risk** By purchasing any digital pack, participating in any Pack Party, or engaging with any feature of the Service that involves randomized outcomes, you voluntarily assume all risks associated with such activity. Specifically, you acknowledge and agree that: * You have independently evaluated the risks of purchasing packs and participating in Pack Parties, including the risk that the value of items received may be significantly less than the amount paid; * You are not relying on any statement, representation, or guarantee by Phygitals regarding the expected value, probability of high-value outcomes, or potential return on any pack purchase or Pack Party entry; * Your decision to purchase packs or participate in Pack Parties is made voluntarily, with full awareness that outcomes are randomized, and that past results do not predict future outcomes; * You accept full financial responsibility for any losses incurred through pack purchases, Pack Party participation, marketplace transactions, or any other use of the Service. #### 6. Marketplace The Phygitals marketplace allows users to buy and sell digital collectible cards in a peer-to-peer environment. The Phygitals marketplace operates on blockchain infrastructure on the Solana network. By using the marketplace, you acknowledge and agree to the following: * Listings and Sales: When you list a card for sale, you are making a binding offer to sell at the listed price. When a buyer purchases your listed card, the transaction is executed on the Solana blockchain and is final and irreversible; * Offers and Bids: You may make offers on listed items or place bids. Accepted offers result in binding transactions; * Fees: Phygitals charges a marketplace fee on completed transactions (currently 2%). The applicable fee rate is disclosed at the time of transaction and may be updated from time to time; * No Guarantee of Sale: Phygitals does not guarantee that any listed item will sell or that any offer will be accepted; * Pricing & FMV Data: Fair Market Value (FMV) data is provided "as is" from third-party sources for informational purposes only. Phygitals is not responsible for any losses, liquidations, or missed opportunities resulting from inaccurate, delayed, or manipulated FMV data. FMV does not guarantee that a card will sell at the indicated price; * Listing Cancellation: You may cancel or modify a listing at any time before a buyer completes a purchase. Once a purchase is completed, the sale is final and irreversible; * Pricing Errors: Phygitals reserves the right to cancel transactions resulting from obvious pricing errors, technical glitches, or exploits. In such cases, any funds exchanged will be returned to the respective parties; * Peer-to-Peer Nature: Except where Phygitals is expressly identified as the seller, all marketplace transactions are between users. Phygitals facilitates the marketplace environment, including setting fees, processing payments, and enforcing platform rules; * Dispute Resolution: If you believe a marketplace transaction involved fraud, misrepresentation, or a platform error, you may file a dispute with our support team at within 7 days of the transaction. Disputes are evaluated on a case-by-case basis. See our Marketplace Guidelines for full details. Phygitals reserves the right to remove listings, restrict marketplace access, or take other action at its reasonable discretion if it believes a user is engaging in fraudulent, manipulative, or otherwise prohibited conduct. #### 7. Physical Assets & Vault Storage Physical trading cards underlying digital assets on the Phygitals platform are stored in professional vault facilities in the United States, operated by our vault partners, including PSA (Professional Sports Authenticator), Fanatics, and Alt. Title & Custody: Phygitals acts as custodial agent for physical cards stored in vault facilities. You retain ownership rights to the physical card corresponding to your digital asset, as evidenced by the digital token in your wallet. Title to a physical card is assigned to you upon completion of the pack opening or marketplace purchase that delivers the corresponding digital asset to your wallet. Physical cards are held in Phygitals' vault accounts on behalf of users, and Phygitals maintains internal records associating each card with its digital owner. Cards are tracked by certification number, vault partner, and internal records maintained by Phygitals. Cards stored in vaults are professionally authenticated and graded. While Phygitals takes commercially reasonable steps to ensure the safekeeping of physical assets, you acknowledge and agree that: * Phygitals itself does not act as an insurer of stored goods. Physical cards in vault custody are covered under insurance policies maintained by our vault partners. Insurance is subject to deductibles, exclusions, per-incident limits, and aggregate limits under each vault partner's policy. Coverage may be insufficient to cover the full replacement value of all stored items in the event of a catastrophic loss. Phygitals does not independently guarantee against loss, damage, or theft beyond the coverage provided by vault partner insurance policies; * Vault storage and availability of physical cards are subject to the terms, conditions, and operational capabilities of our vault partners; * Physical card availability may vary depending on vault partner processing times and sourcing channels; * Phygitals shall not be liable for any delays, losses, or damages caused by the acts or omissions of vault partners or shipping carriers; * Vault partner failure: In the event that a vault partner ceases operations, breaches its agreement with Phygitals, or is otherwise unable to fulfill its custody obligations, Phygitals will use commercially reasonable efforts to transfer affected cards to an alternative vault partner and to maintain user access to their assets during any transition period. * Business cessation: In the event of Phygitals' insolvency, bankruptcy, or cessation of business operations, procedures are in place to return physical assets to their rightful owners. See our Business Continuity page for details on the asset return procedure, reclamation period, and your responsibilities. Gross Negligence: While Phygitals is not an insurer, in the event of loss or damage to physical assets caused directly by Phygitals' gross negligence or willful misconduct (and not covered by vault partner insurance), Phygitals' liability shall be limited to the fair market value of the asset at the time of the loss, as determined by available market data on the platform. **7.1 Claim (Digital to Physical)** Users may redeem their digital NFTs for the corresponding physical cards through the Claim process. You must provide a complete and valid shipping address (Latin characters only), email address, and phone number. Shipping addresses are subject to validation, and Phygitals reserves the right to reject claims with invalid or incomplete shipping information. A per-item withdrawal fee applies to each claim and is displayed before you confirm the redemption. Upon submission of a claim, Phygitals will process the redemption and coordinate shipment from the applicable vault facility. Delivery timelines are estimates only and are subject to vault processing times, carrier availability, and customs clearance for international shipments. You are responsible for any applicable customs duties, import taxes, or other charges imposed by your local jurisdiction. **7.2 Submit (Physical to Digital)** Users may submit physical trading cards to Phygitals for authentication, grading, and tokenization as digital assets on the Solana blockchain. Cards submitted must meet our acceptance criteria, and Phygitals reserves the right to refuse any submission at its sole discretion. The submission process, timelines, and any associated fees are detailed in our Submit Cards documentation. #### 8. Payments & Fees All pricing and payment terms for products and services on the platform are as indicated at the point of sale. Phygitals processes payments through third-party payment processors and service providers. Available payment methods include: * Credit and debit card payments, processed through our payment processor (Coinflow); * Wallet balance (USDC or USDT on Solana); * Cross-chain token swaps from any supported chain to USDC on Solana via LiFi (subject to applicable fees as displayed at the time of transaction); * Direct deposit of USDC or USDT to your Solana wallet address. Third-Party Payment Providers: Payment processing is handled by third-party providers. Coinflow serves as the primary payment processor for credit and debit card transactions. LiFi facilitates cross-chain token swaps. These providers may have their own terms of service, privacy policies, and KYC/AML requirements that apply to your transactions. Phygitals is not responsible for delays, failures, or disputes arising from third-party payment processing. Payment card details are processed and stored by our PCI-compliant payment processors and are not stored directly by Phygitals. Pack purchases may be made via credit card or wallet balance. All buyback payouts and applicable refunds (where offered) are denominated in USDC on the Solana blockchain. Phygitals covers network gas fees on cryptocurrency withdrawals to external wallets. You are solely responsible for all applicable taxes, duties, and governmental assessments arising from your use of the Service, including but not limited to sales tax, value-added tax, income tax, and any taxes on capital gains from digital asset transactions. Phygitals does not provide tax advice and recommends that you consult a qualified tax professional regarding your obligations. Phygitals may issue tax reporting documents (such as 1099 forms) where required by applicable law based on your transaction activity. All purchases of digital packs are final and non-refundable. Once a pack has been opened and cards revealed, the transaction cannot be reversed. Marketplace transactions executed on the Solana blockchain are final and irreversible by their nature. Phygitals has no ability to reverse blockchain transactions. For complete details on our refund policies, including the limited exceptions under which refunds may be available, please refer to our Return & Refund Policy. Nothing in this section limits your statutory rights under applicable consumer protection law, including any mandatory right of withdrawal where performance of digital content has not yet begun. Chargebacks: If you file a chargeback or payment dispute with your bank or credit card company without first attempting resolution through our refund process, your account may be suspended and assets frozen pending investigation. See our Return & Refund Policy for the dispute process. Mobile App Store Access: If you access the Service via a mobile application distributed through a third-party app store (such as the Apple App Store or Google Play), you acknowledge that your use is also subject to the terms and conditions of the applicable app store. In the event of a conflict regarding payment methods or refunds for in-app purchases, the app store's terms shall govern to the extent required by that platform. Acknowledgment at Purchase: By clicking "Buy," "Purchase," "Open," "Join," or any similar confirmation button at the point of transaction, you reaffirm your agreement to these Terms, including the no-refund policy, assumption of risk, and all applicable disclaimers. Each transaction constitutes a separate, binding agreement to these Terms as applied to that specific transaction. #### 9. Pawn & Lending The Phygitals pawn feature allows eligible authenticated users to borrow against the fair market value (" FMV") of their graded digital cards. By using the pawn feature, you agree to the following terms: * Eligible cards must meet the eligibility requirements set forth in our Pawn & Lending Terms, including minimum and maximum FMV thresholds; * Loan-to-value (LTV) ratios vary by loan period: up to 50% of FMV for weekly loans, up to 35% of FMV for monthly loans; * Interest rates and applicable APR vary based on the loan period selected and are disclosed before you confirm any pawn transaction; * Your card is held as collateral for the duration of the loan and cannot be sold, transferred, or redeemed while the loan is active; * You may redeem (reclaim) your card at any time by repaying the outstanding loan principal plus accrued interest; * Default: If you fail to repay the loan within the agreed-upon period, the loan is automatically in default and the collateralized card is automatically forfeited and transferred to Phygitals. There is no grace period. Pawn loans are non-recourse — your only loss upon default is the forfeited card, and you will not owe any additional amounts. Phygitals may subsequently list, sell, or otherwise dispose of forfeited cards at its discretion. It is solely your responsibility to track your loan expiration and initiate redemption in time. The pawn feature is available only to fully authenticated (logged-in) users and is not available to guest accounts. The pawn service is not available where prohibited by applicable law. Availability may vary or be restricted in certain jurisdictions where additional licensing or regulatory requirements apply. It is your responsibility to determine whether the use of pawn or lending services is lawful in your jurisdiction. Usury Savings Clause: The fees charged for the pawn service are structured as flat fees for storage and administrative services. However, if any jurisdiction deems these fees to constitute interest, the parties agree that the applicable rate shall be automatically reduced to the maximum rate permitted by applicable law in that jurisdiction, and any excess amounts collected shall be applied to the loan principal or refunded. Full terms governing pawn transactions, including interest rates, redemption procedures, and default processes, are set forth in our Pawn & Lending Terms. #### 10. Intellectual Property The Service, including its design, software, text, images, graphics, logos, and all other content and materials (collectively, " Platform Content"), is owned by or licensed to Phygitals and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. You may not: * Copy, modify, distribute, sell, or lease any part of the Service or Platform Content; * Reverse-engineer, decompile, or disassemble any software used in the Service; * Use any automated means (including bots, scrapers, or spiders) to access or interact with the Service; * Remove, alter, or obscure any copyright, trademark, or other proprietary notices. Third-Party Intellectual Property: The trading cards available on the platform feature intellectual property owned by their respective rights holders, including but not limited to The Pokemon Company, Konami (Yu-Gi-Oh!), Toei Animation (Dragon Ball, One Piece), Panini, Topps, and others. Phygitals does not claim ownership of such third-party intellectual property. Your purchase of a digital card grants you ownership of the specific digital token and corresponds to the underlying physical card; it does not grant you any license or rights in the underlying intellectual property of the card's imagery, brand, or content. #### 11. Prohibited Conduct You agree not to engage in any of the following prohibited activities in connection with your use of the Service: * Violating any applicable law, regulation, or ordinance, including but not limited to anti-money laundering laws, sanctions regulations, and securities laws; * Fraud, misrepresentation, or deception in any transaction or communication; * Market manipulation, including wash trading, artificial inflation of prices, shill bidding, or coordinated trading intended to deceive other users; * Using the Service to launder money or finance terrorism or other illegal activities; * Creating multiple accounts, whether directly or through third parties, to circumvent platform rules or restrictions; * Attempting to exploit, hack, or interfere with the Service, its infrastructure, or its security systems; * Interfering with other users' ability to use and enjoy the Service; * Using the Service to transmit any malware, viruses, or other harmful code; * Collecting, harvesting, or storing personal information of other users without their explicit consent; * Circumventing or attempting to circumvent the provable fairness system or any other security or integrity mechanism; * Using bots, scripts, or automated tools to interact with the Service without Phygitals' prior written consent; * Harassing, threatening, or abusing other users via in-app messaging or any other communication channel; * Using a virtual private network (VPN), proxy, Tor, or any other tool or technique to mask your geographic location, circumvent geographic access restrictions, or access features of the Service that are not available in your jurisdiction (see Section 2.1 - Restricted Jurisdictions); * Accessing the Service from a restricted jurisdiction through any means designed to evade detection, including but not limited to IP address spoofing, location manipulation, or the use of intermediary servers; * Engaging in any activity that Phygitals determines, in its sole discretion, to be harmful to the Service, its users, or its reputation. Phygitals reserves the right to investigate and take appropriate action against any user who, in Phygitals' sole discretion, violates these Terms, including but not limited to suspending or terminating the offending user's account, restricting access to the Service, removing content, and reporting the violation to law enforcement authorities. Sanctions Compliance: You represent and warrant that you are not on any trade or economic sanctions lists, including but not limited to: the UN Security Council Sanctions list; OFAC’s Specially Designated Nationals and Blocked Persons List (Office of Foreign Assets Control of the U.S. Treasury Department); the U.S. Commerce Department’s Denied Persons List; HM Treasury’s Consolidated List of Financial Sanctions Targets (UK); and the EU Consolidated List of persons, groups, and entities subject to EU financial sanctions. Phygitals reserves the right to immediately screen, block, and freeze the accounts and assets of any user found to be in violation of applicable sanctions laws. #### 12. Disclaimers & Limitation of Liability THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. PHYGITALS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, PHYGITALS MAKES NO WARRANTY OR REPRESENTATION THAT: * THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; * THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; * ANY DIGITAL ASSETS PURCHASED THROUGH THE SERVICE WILL RETAIN THEIR VALUE OR INCREASE IN VALUE; * THE SOLANA BLOCKCHAIN OR ANY THIRD-PARTY SERVICE WILL OPERATE WITHOUT DISRUPTION; * PHYSICAL CARDS IN VAULT STORAGE WILL BE FREE FROM LOSS, DAMAGE, OR DETERIORATION. RANDOMIZED REWARDS DISCLOSURE: Pack openings, Pack Party events, and other features of the Service involve randomized outcomes. You acknowledge that the value of items received through randomized mechanisms may be significantly less than the amount paid. Phygitals does not guarantee any minimum value of cards received through pack purchases or Pack Party participation. NO FIDUCIARY DUTY: Phygitals' role is limited to providing a platform that facilitates the purchase, sale, storage, and management of digital and physical collectibles. Phygitals does not owe you any fiduciary duty, regardless of any custodial, storage, or lending services provided through the Service. You acknowledge that Phygitals acts as a service provider, not as a trustee, fiduciary, financial advisor, or investment manager, with respect to your digital assets, physical cards, or any transactions on the Service. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PHYGITALS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF PHYGITALS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PHYGITALS' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO PHYGITALS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE THOUSAND US DOLLARS ($1,000). Nothing in this section excludes or limits liability for gross negligence, willful misconduct, or fraud by Phygitals to the extent such liability cannot be waived or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations shall apply to the fullest extent permitted by applicable law. Nothing in these Terms affects your statutory rights as a consumer under applicable law. **12.1 General Release & California Civil Code Section 1542 Waiver** To the fullest extent permitted by applicable law, you hereby release, acquit, and forever discharge Phygitals, Inc. and its affiliates, subsidiaries, directors, officers, employees, agents, partners, licensors, and service providers (collectively, the "Released Parties") from any and all claims, demands, damages, losses, costs, liabilities, and causes of action of every kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of the Service, including but not limited to: * Any losses resulting from pack openings, Pack Party participation, marketplace transactions, pawn lending, or any other feature of the Service; * Any losses resulting from fluctuations in the value of digital or physical assets; * Any disputes with other users of the Service; * Any losses resulting from blockchain network failures, wallet compromises, or smart contract vulnerabilities. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." You acknowledge that you may hereafter discover claims presently unknown or unsuspected, or facts in addition to or different from those that you now know or believe to be true. Nevertheless, you intend by this release to fully, finally, and forever release all such matters, and all claims relating thereto, which exist, hereafter may exist, or might have existed (whether or not previously or currently asserted in any action) and are based upon or arise from your use of the Service. This waiver applies to the fullest extent permitted by law. #### 13. Indemnification You agree to indemnify, defend, and hold harmless Phygitals, Inc., its affiliates, subsidiaries, directors, officers, employees, agents, partners, licensors, and service providers (collectively, the " Phygitals Parties") from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with: * Your access to or use of the Service; * Your violation of these Terms or any applicable law or regulation; * Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or publicity rights; * Any content you submit, post, or transmit through the Service; * Any dispute between you and any other user of the Service; * Your use of digital assets, including any losses resulting from blockchain transactions, wallet management, or market volatility. Phygitals reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You shall not settle any claim without the prior written consent of Phygitals. Your indemnification obligations do not apply to the extent that a claim arises from Phygitals' own gross negligence, willful misconduct, or fraud. #### 14. Termination These Terms remain in effect for as long as you use the Service. Phygitals may, in its sole discretion, suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to: * Violation of these Terms or any other agreement with Phygitals; * Conduct that Phygitals believes is harmful to other users, the Service, or Phygitals' interests; * A request or order from law enforcement or another governmental authority; * Unexpected technical or security issues; * Extended periods of inactivity. Upon termination, your right to use the Service ceases immediately. Phygitals may, in its discretion, provide a post-termination access period as follows: * Digital assets: Digital assets held in your Solana wallet remain on the blockchain and are accessible through third-party services, subject to their respective terms. Where possible, you may transfer cNFTs to an external wallet; * Physical card redemption: For terminations without cause, Phygitals will provide a reasonable period (typically up to thirty (30) days) to initiate claims for physical cards held in vault storage, subject to standard claim fees and shipping requirements. For terminations due to violation of these Terms, fraud, or prohibited conduct, the post-termination period may be shorter or access may be restricted pending investigation. After the applicable window, unclaimed physical cards may be subject to storage fees or handled in accordance with our Vault & Storage terms; * Wallet balance: Any remaining wallet balance will be available for withdrawal to an external wallet during the post-termination period, subject to applicable KYC requirements and legal holds; * Active pawn loans: If you have active pawn loans at the time of termination, the loan terms remain in effect. You may still redeem your pawned cards by repaying the outstanding balance during the loan term; * Restricted/sanctioned users: For users terminated due to sanctions violations or regulatory requirements, assets may be frozen indefinitely until legally permitted to be released, subject to applicable law enforcement directives and court orders. Phygitals has no obligation to maintain non-essential account data following the expiration of any post-termination access period. The provision of any post-termination access is at Phygitals' discretion and does not create any ongoing obligation beyond what is required by applicable law. The following sections shall survive termination of these Terms: Intellectual Property, Disclaimers & Limitation of Liability, Indemnification, Governing Law & Disputes, and General Provisions. #### 15. Governing Law & Dispute Resolution These Terms and any disputes arising out of or in connection with these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. **15.1 Informal Dispute Resolution** Before initiating any formal dispute resolution proceeding (including arbitration), you agree to first attempt to resolve the dispute informally by contacting Phygitals at with a written description of the dispute, including your name, the nature of the complaint, and the specific relief sought. Phygitals will attempt to resolve the dispute informally within sixty (60) days from the date your written notice is received. During this informal resolution period, any applicable statute of limitations or filing deadline shall be tolled. If the dispute cannot be resolved within the 60-day informal resolution period, either party may proceed to binding arbitration as described below. Compliance with this informal dispute resolution procedure is a condition precedent to initiating any arbitration proceeding. Any arbitration filed without first completing this process may be dismissed without prejudice. **15.2 Binding Arbitration** Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the breach, termination, or validity thereof, shall be finally resolved by binding arbitration. The arbitration shall be administered in accordance with the rules of the American Arbitration Association (AAA) then in effect. The seat of arbitration shall be the State of Delaware, United States. The arbitration shall be conducted in the English language by a single arbitrator appointed in accordance with the AAA rules. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of these Terms, including but not limited to any claim that all or any part of these Terms is void or voidable. The arbitrator's award shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs in connection with the arbitration, unless the arbitrator determines otherwise. Phygitals will pay all arbitration filing, administration, and hearing fees to the extent required by the AAA Consumer Arbitration Rules. If you demonstrate that such costs would be prohibitively expensive compared to litigation, Phygitals will pay as much of the fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Hearings shall be conducted remotely by default, unless either party demonstrates good cause for an in-person hearing. Opt-Out: You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending a written notice to with the subject line "Arbitration Opt-Out," including your full name, account email address, and a clear statement that you wish to opt out of binding arbitration. If you opt out, you and Phygitals agree that any dispute will be resolved exclusively in the state or federal courts located in the State of Delaware. **15.3 Class Action Waiver** YOU AND PHYGITALS AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION OR TO SEEK RELIEF ON A CLASS-WIDE BASIS. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class-wide basis, then the arbitration provision shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate disputes. **15.4 Exceptions to Arbitration** Notwithstanding the foregoing: (a) either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or other proprietary rights; and (b) either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction. **15.5 Batch Arbitration** In the event that twenty-five (25) or more similar demands for arbitration are filed against Phygitals by the same or coordinated counsel within a sixty (60) day period, the parties agree to a batch arbitration process. Claims will be randomly assigned to batches of no more than fifty (50). An initial batch will proceed to arbitration, and all remaining batches will be stayed pending resolution of the initial batch. Following the resolution of each batch, subsequent batches may proceed or the parties may use the outcomes to facilitate settlement of remaining claims. This provision is intended to promote efficient resolution of similar claims while preserving each claimant's individual right to arbitration. #### 16. General Provisions Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, NFT & Digital Asset Terms, and any supplemental terms or policies referenced herein, constitute the entire agreement between you and Phygitals with respect to the Service and supersede all prior or contemporaneous communications, agreements, and understandings. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. Waiver: The failure of Phygitals to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Phygitals. Assignment: You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of Phygitals. Phygitals may assign these Terms, in whole or in part, without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. Force Majeure: Phygitals shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, governmental actions, blockchain network failures, internet outages, or third-party service disruptions. Blockchain Events: In the event of a blockchain fork, reorganization, chain halt, or other significant network event affecting the Solana blockchain: (a) Phygitals will recognize the canonical chain as determined by Solana's validator consensus; (b) Phygitals has no obligation to support assets on non-canonical forks; (c) duplicate assets resulting from chain splits will not be honored; and (d) Phygitals relies on third-party RPC providers and indexers and is not responsible for delays or inaccuracies resulting from their services during blockchain events. Data Breach Notification: In the event of a security breach that results in unauthorized access to your personal data, Phygitals will notify affected users as required by applicable law. Where legally required, notification will be provided within the timeframes mandated by applicable data breach notification statutes. Abandoned Property: If your account remains inactive for a period specified by applicable state unclaimed property or escheatment laws, and Phygitals is unable to contact you using the information on file, any remaining wallet balance or unclaimed assets may be reported and remitted to the applicable state authority as required by law. Notices: Notices to Phygitals must be sent to the contact information provided below. Notices to you may be provided via email to the address associated with your account, through the Service, or by any other method reasonably calculated to provide notice. Headings: Section headings are included for convenience only and shall not affect the interpretation or construction of these Terms. No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any person or entity, except as expressly provided herein. Limitation Period: To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Service must be commenced within one (1) year after the date on which the cause of action accrued. Any claim not brought within this period is permanently barred. This limitation period applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise. Insolvency: In the event of Phygitals' insolvency, bankruptcy, receivership, or any analogous proceeding: (a) digital collectibles (cNFTs) held in your Solana wallet remain your property as recorded on the Solana blockchain and are accessible through third-party services independent of Phygitals; (b) physical cards stored in vault custody are held by Phygitals as custodial agent on your behalf and are not assets of Phygitals, Inc. — these physical assets are not subject to the claims of Phygitals' creditors and Phygitals will use commercially reasonable efforts to facilitate a claim window during which users may redeem their physical cards, subject to applicable legal constraints, court orders, and the rights of creditors under insolvency proceedings; (c) embedded wallets managed through Privy remain accessible through Privy's infrastructure independent of Phygitals' operational status — however, if Phygitals' integration with Privy is disrupted, access to embedded wallets may require coordination with Privy directly; (d) Phygitals intends to provide users with reasonable notice of any such proceeding to the extent permitted by law. International Users: If you are located outside the United States, you may have statutory rights under the consumer protection laws of your jurisdiction that cannot be waived or limited by contract. Nothing in these Terms is intended to exclude or limit any such mandatory rights. In particular: (a) if you are located in the European Economic Area or the United Kingdom, the arbitration clause, class action waiver, choice of law, and limitation of liability provisions may not apply to the extent they conflict with mandatory consumer protections in your jurisdiction; (b) you may have a statutory right of withdrawal for digital content purchases where performance has not yet begun — by confirming a pack purchase, you consent to immediate performance and acknowledge that you lose your right of withdrawal once the pack is opened; and (c) these Terms do not affect any rights you may have to bring proceedings in the courts of your country of residence. #### 18. SMS/Text Messaging Program Phygitals offers an optional SMS and MMS text messaging program delivered through Customer.io and Twilio. By separately opting in and providing your mobile phone number, you agree to receive recurring automated text messages from Phygitals as described in our [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms). **Program Description:** Messages may include promotional and marketing content (pack drop alerts, marketplace notifications, special offers) and transactional or informational content (security alerts, shipping updates). Message frequency varies; you may receive up to ten (10) marketing messages per month. **Consent:** Opt-in to SMS is separate from account registration and from consent to receive email or push notifications. Consent is not a condition of purchase. **Opt-Out:** Reply STOP to cancel marketing SMS. Reply HELP for help. You may also email or follow the instructions in our [SMS Opt-In and Opt-Out](https://docs.phygitals.com/user-agreements/sms-opt-in-and-opt-out) documentation. **Rates and Carrier Disclaimer:** Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. **Sending Hours:** Marketing SMS messages are sent between 8:00 AM and 9:00 PM in the recipient's local time zone, or stricter hours where required by state law. **Eligibility:** You must be at least eighteen (18) years old and provide a valid mobile number you own or control. #### 17. Contact Information If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: Phygitals, Inc. 1111B S Governors Ave STE 34931 Dover, DE 19904, United States Email: Support: phygitals.com/contact # Privacy Policy How Phygitals collects, uses, shares, and protects your personal information. This policy is designed to comply with GDPR, CCPA, and other applicable data protection regulations. #### 1. Introduction Phygitals, Inc. (" Phygitals," " we," " us," or " our"), a Delaware corporation with its principal office at 1111B S Governors Ave STE 34931, Dover, DE 19904, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you access or use our website, platform, and related services (collectively, the " Service"). This Privacy Policy applies to all users of the Service, regardless of location. We are committed to processing personal data in compliance with applicable data protection laws, including the European Union General Data Protection Regulation (" GDPR"), the California Consumer Privacy Act as amended by the California Privacy Rights Act (" CCPA/CPRA"), and other applicable privacy regulations. By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Service. For the purposes of the GDPR, the data controller is Phygitals, Inc. For questions about this Privacy Policy or our data practices, please contact us at . #### 2. Information We Collect We collect information in several ways when you interact with our Service. The categories of information we collect include information you provide directly, information collected automatically, and information obtained from third-party sources. **2.1 Information You Provide Directly** We collect information that you voluntarily provide when creating an account, making a purchase, using platform features, or contacting us. This may include: * Account Information: Email address, phone number, Apple ID or Google account identifiers (depending on your chosen login method), and username; * Profile Information: Display name, country of residence, category interests (e.g., Pokemon, Yu-Gi-Oh!, Basketball), and linked social media accounts; * Shipping & Claim Information: Full name, street address, city, state/province, postal code, country, email, and phone number (required for physical card redemptions); * Identity Verification (KYC): When identity verification is required, Veriff may collect government-issued identification documents, selfie photographs, and associated biometric or identity data; * Communications: Messages sent via in-app messaging through our messaging service provider, customer support inquiries through our customer support platform, and any other communications you send to us; * Transaction Information: Records of purchases, sales, offers, pack openings, claims, submissions, and pawn transactions made through the Service; * SMS Opt-In Information: Mobile phone number, SMS consent status, consent timestamp, consent source, and opt-out status when you separately opt in to receive text message alerts from Phygitals. **2.2 Information Collected Automatically** When you access or use the Service, we automatically collect certain information, including: * Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers; * Usage Information: Pages viewed, features used, click patterns, time spent on pages, search queries, pack opening results, marketplace activity, and navigation paths; * Log Data: IP address, access times, referring URLs, and error logs; * Blockchain Data: Solana wallet public address(es), on-chain transaction history, token balances, and NFT holdings (note: blockchain data is inherently public); * Cookies and Similar Technologies: Information collected via cookies, web beacons, pixels, and local storage (see our Cookie Policy for details). **2.3 Information from Third-Party Sources** We may receive information about you from third-party sources, including: * Authentication Provider (Privy): Privy provides us with authentication tokens, wallet addresses, and associated login method identifiers when you sign in; * Payment Processors (Coinflow, Stripe): Our payment processors share transaction confirmation data, payment status, and fraud-prevention signals (they do not share full payment card numbers with us); * Analytics Providers: PostHog, Google Analytics, and other analytics services may provide aggregated or pseudonymized data about user behavior; * Blockchain Networks: Publicly available data from the Solana blockchain, including transaction history and wallet activity; * Vault Partners: PSA, Fanatics, and Alt may share information regarding card authentication, grading, inventory status, and fulfillment tracking; * Referral Sources: If you are referred by another user, we receive the referring user's referral code. #### 3. How We Use Your Information We use the information we collect for the following purposes: * Providing and Maintaining the Service: To create and manage your account, process transactions, fulfill orders, manage vault storage, facilitate marketplace operations, execute pack openings, and deliver all core platform functionality; * Payment Processing: To process purchases, facilitate withdrawals, manage buyback payouts, and handle pawn lending transactions; * Identity Verification: To verify your identity when required for compliance, fraud prevention, or security purposes through our identity verification provider (Veriff); * Communication: To send you transactional notifications (purchase confirmations, shipping updates, offer notifications), respond to customer support inquiries, provide service-related announcements, and—with your separate opt-in—send SMS and MMS text messages (marketing, promotional, and informational) through our messaging providers; * Improvement and Personalization: To analyze usage patterns, optimize platform performance, develop new features, personalize content and recommendations, and conduct A/B testing via PostHog and other analytics services; * Security and Fraud Prevention: To detect and prevent fraud, unauthorized transactions, abuse, and other harmful activities, monitor error logs via Sentry, and verify user interactions via Cloudflare Turnstile; * Marketing and Advertising: To measure the effectiveness of our advertising campaigns, manage conversion tracking via Meta (Facebook) Pixel and Reddit Pixel, and send promotional communications (with your consent where required); * Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; * Enforcement: To enforce our Terms of Service and other agreements, and to protect the rights, property, and safety of Phygitals, our users, and others. Legal Bases for Processing (GDPR): Where the GDPR applies, our legal bases for processing your personal data include: (a) performance of a contract (providing the Service, processing transactions); (b) legitimate interests (fraud prevention, security, platform improvement, analytics); (c) consent (marketing communications, cookies); and (d) legal obligation (compliance with laws and regulations). #### 4. Sharing & Disclosure of Information We do not sell your personal information. We may share your information with the following categories of recipients for the purposes described in this Privacy Policy: **4.1 Service Providers** We share information with third-party service providers who perform services on our behalf, subject to contractual obligations to protect your information: * Privy - Authentication and embedded wallet management (receives email, social account IDs, wallet addresses); * Coinflow - Fiat-to-crypto payment processing and on-ramp (receives wallet address, payment session data, transaction amounts); * Stripe - Payment processing (receives payment card details, transaction amounts, email); * LiFi - Cross-chain token swaps (receives wallet addresses, token amounts); * Tensor - NFT marketplace infrastructure (receives wallet address, NFT data, transaction details); * Veriff - Identity verification / KYC (receives government-issued ID documents, selfie photographs, and biometric data when verification is required); * TalkJS - In-app messaging (receives user IDs, message content); * Intercom - Customer support (receives user identity, email, support conversations); * Loops - Transactional email delivery (receives email address and transaction-related template data); * EasyPost - Shipping label generation and rate calculation (receives full shipping address, phone number, package details); * Vault partners (PSA, Fanatics, Alt) - Vault storage, card grading, and fulfillment (receives card data, shipping information); * Cloudflare - Content delivery, media storage, and bot protection via Turnstile CAPTCHA (receives IP address, browser fingerprint, interaction data); * Helius - Solana blockchain RPC provider (receives wallet addresses, transaction data); * Metaplex / Irys - NFT minting and permanent metadata storage (receives NFT attributes, card images); * Address validation services - Address autocomplete (receives partial address input); * Customer.io - SMS campaign orchestration and customer profile management (receives phone number, SMS consent attributes, message engagement data, and delivery status); * Twilio - SMS/MMS message delivery (receives phone number, message content, delivery receipts, and inbound reply keywords such as STOP and HELP). **4.2 Analytics & Advertising Partners** We share certain information with analytics and advertising partners to measure and improve the Service: * PostHog - Product analytics, event tracking, feature flag evaluation, and session recording. Session recordings capture user interactions with the Service (clicks, scrolls, page navigation) with sensitive fields masked. PostHog may also process user identifiers for analytics purposes; * Google Analytics (GA4) and Google Tag Manager - Page views, user interactions, and conversion events for measuring Service performance; * Meta (Facebook) Pixel - Page view events and conversion tracking for advertising measurement; * Reddit Pixel - Page visit events and, where available, hashed user identifiers (email, external ID) for advertising attribution and measurement; * Sentry - Error reports, stack traces, and browser performance data for debugging and Service reliability; * Vercel Speed Insights - Page load performance metrics. Session Recording Disclosure: We use session recording tools (PostHog) to understand how users interact with the Service. These recordings capture mouse movements, clicks, scrolls, and page content, but sensitive data such as payment information and passwords is automatically masked. You can opt out of session recording by adjusting your cookie preferences or contacting us. **4.3 Other Disclosures** We may also disclose your information in the following circumstances: * Legal Requirements: When required by applicable law, legal process, governmental request, or court order; * Protection of Rights: To protect the rights, property, or safety of Phygitals, our users, or the public; * Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity; * With Your Consent: When you have provided express consent to share information with a specific third party; * Blockchain: Information recorded on the Solana blockchain (wallet addresses, transaction history, NFT ownership) is inherently public and cannot be deleted or modified by Phygitals. #### 5. Cookies & Tracking Technologies We use cookies, pixels, web beacons, and similar tracking technologies to collect information about your use of the Service. These technologies help us analyze traffic, personalize content, measure advertising effectiveness, and improve your experience. The types of tracking technologies we use include: * Essential Cookies: Necessary for the Service to function, including authentication (Privy), session management, security (Cloudflare Turnstile), and payment processing; * Analytics Cookies: Used by PostHog, Google Analytics, and Sentry to understand how users interact with the Service, track errors, and measure performance; * Marketing Cookies: Used by Meta (Facebook) Pixel and Reddit Pixel for conversion tracking and advertising measurement. For detailed information about the cookies and tracking technologies we use, how to manage your cookie preferences, and your choices regarding tracking, please refer to our Cookie Policy. #### 6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the data and the purpose for which it is processed: * Account Information: Retained for the duration of your account and for a reasonable period thereafter to fulfill legal and regulatory obligations; * Transaction Records: Retained for a minimum of seven (7) years to comply with financial record-keeping obligations; * Communication Records: Customer support conversations are retained for up to three (3) years after the last interaction; * Analytics Data: Identifiable analytics data is retained for up to twenty-six (26) months. Aggregated and anonymized analytics data may be retained indefinitely; * Marketing & Advertising Data: Marketing cookies and associated data are retained for up to ninety (90) days, or as specified in our Cookie Policy; * Device & Log Data: IP addresses, device identifiers, and access logs are retained for up to twelve (12) months for security and fraud prevention purposes; * KYC/Identity Verification Data: Retained in accordance with applicable anti-money laundering and know-your-customer regulations; * SMS Messaging Records: Opt-in records (including timestamp, consent method, and disclosure language), message content, delivery receipts, and opt-out records are retained for a minimum of four (4) years after the last message is sent, or as required by applicable law and carrier audit requirements; * Blockchain Data: Data recorded on the Solana blockchain is permanent and immutable. Phygitals cannot delete, modify, or remove data from the blockchain. When personal data is no longer needed for its original purpose and there is no legal obligation to retain it, we will securely delete or anonymize such data within a reasonable timeframe. #### 7. Your Rights Depending on your jurisdiction, you may have certain rights with respect to your personal information. We are committed to respecting and facilitating these rights. **7.1 Rights Under the GDPR (EEA/UK Residents)** If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the GDPR: * Right of Access: You have the right to request a copy of the personal data we hold about you; * Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data; * Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data, subject to certain exceptions (e.g., legal obligations, blockchain data); * Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances; * Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format; * Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes; * Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing; * Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction. Please note that certain data, such as wallet addresses and transaction history recorded on the Solana blockchain, is publicly accessible and immutable. Phygitals cannot delete or modify blockchain data, and deletion requests apply only to off-chain data within our control. **7.2 Rights Under the CCPA/CPRA (California Residents)** If you are a California resident, you have the following rights under the CCPA as amended by the CPRA: * Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share it; * Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions; * Right to Correct: You have the right to request correction of inaccurate personal information; * Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of personal information. Phygitals does not sell personal information. To the extent that sharing of data with advertising platforms constitutes "sharing" under the CCPA, you may opt out by adjusting your cookie preferences; * Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, phone, wallet address), internet or electronic network activity, geolocation data (country), commercial information (transaction history), and, where applicable, biometric information (identity verification via Veriff). **7.3 How to Exercise Your Rights** To opt out of marketing SMS messages, reply STOP to any Phygitals text message or email with the subject line "SMS Opt-Out." Opt-out requests are processed immediately. To exercise any of the other rights described above, please submit a request by emailing us at . We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally 30 days under GDPR, 45 days under CCPA). In some cases, we may need to request additional information to verify your identity. You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require additional verification to confirm that the agent is authorized to act for you. #### 8. Automated Decision-Making Phygitals may use automated processing in certain areas of the Service, including: * Fraud detection: Automated systems analyze transaction patterns, account behavior, and other signals to detect and prevent fraudulent activity; * KYC verification: Veriff uses automated document verification and biometric comparison, which may be supplemented by manual review; * Risk assessment: Automated systems may assess account risk levels for purposes of determining eligibility for certain features (e.g., pawn lending, withdrawal limits); * Content moderation: Automated tools may be used to detect prohibited content or behavior on the platform. Under the GDPR (Article 22), you have the right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you. If you believe an automated decision has been made about your account that you wish to contest, you may request human review by contacting us at . We will review the decision and respond within the timeframes required by applicable law. #### 9. International Data Transfers Phygitals is incorporated in Delaware, United States, and our Service is operated and hosted using infrastructure located in the United States and other countries. Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, which may have data protection laws that differ from those in your jurisdiction. Where we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards, including: * Standard Contractual Clauses (SCCs) approved by the European Commission; * Data processing agreements with our service providers that include appropriate data protection obligations; * Other lawful transfer mechanisms recognized under applicable data protection laws. Our third-party service providers, including Privy (authentication), Coinflow and Stripe (payments), Tensor (marketplace), TalkJS (messaging), Intercom (support), PostHog and Google Analytics (analytics), Sentry (error monitoring), Veriff (identity verification), EasyPost (shipping), and our vault partners (PSA, Fanatics, Alt), may process your data in the United States or other jurisdictions. We ensure that all such providers are contractually bound to protect your personal information in a manner consistent with this Privacy Policy and applicable law. EU/EEA Representative: In accordance with Article 27 of the GDPR, Phygitals has designated a point of contact for EU/EEA data subjects. EU/EEA residents may direct inquiries regarding data protection to , and we will respond in accordance with applicable GDPR timelines. #### 10. Children's Privacy The Service is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as promptly as possible. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at so that we can take appropriate action. #### 11. Security We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: * Encryption of data in transit using TLS/SSL; * Secure authentication via Privy with support for multi-factor authentication; * Access controls limiting employee access to personal data on a need-to-know basis; * Regular security monitoring and error tracking via Sentry; * Wallet isolation ensuring each user's Solana wallet is separate and independently secured; * Payment card data processed and stored exclusively by PCI-compliant payment processors (Coinflow, Stripe) - Phygitals does not store payment card numbers. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials, wallet access, and any private keys associated with your wallet. #### 12. Data Breach Notification In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, Phygitals will: * Notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, as required under Article 33 of the GDPR; * Notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms, in accordance with Article 34 of the GDPR and applicable state breach notification laws (including the California Consumer Privacy Act and state-specific breach notification statutes); * Document the breach in our internal breach register, including the nature of the breach, the categories and approximate number of individuals concerned, the likely consequences, and the measures taken or proposed to address the breach; * Investigate and remediate by conducting a thorough investigation into the cause of the breach and implementing appropriate measures to prevent recurrence. Breach notifications to affected individuals will include, at a minimum: * A description of the nature of the breach; * The name and contact details of our data protection point of contact (); * A description of the likely consequences of the breach; * A description of the measures taken or proposed to address the breach, including measures to mitigate its possible adverse effects. For U.S. residents, Phygitals will comply with all applicable state data breach notification laws, which may require notification within timeframes ranging from 30 to 60 days depending on the state. We will provide notifications through the most expedient means available, which may include email, mail, or prominent posting on our website. #### 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will: * Update the "Last Updated" date at the top of this Privacy Policy; * Provide notice through the Service or via email where practicable; * Where required by applicable law, obtain your consent to material changes. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after the posting of any changes constitutes your acceptance of such changes. #### 14. SMS and Text Messaging When you opt in to receive SMS or MMS text messages from Phygitals, we collect and use your mobile phone number and related messaging information as follows. **Collection:** We collect your phone number when you voluntarily provide it and affirmatively opt in to receive text messages from Phygitals through account onboarding, account settings, web forms, or other opt-in mechanisms. We store phone numbers in E.164 international format (e.g., +14155552671). We also record your SMS consent status, the date and time of consent, the source or method through which you opted in, and any opt-out requests. **Purpose and Types of Messages:** With your consent, we may send recurring automated promotional and personalized marketing text messages (such as pack drop alerts, marketplace notifications, and promotional offers), as well as non-marketing transactional and informational messages (such as account security alerts, order confirmations, and shipping updates). Message frequency varies based on your activity and preferences. **Consent:** By opting in and providing your phone number, you consent to receive recurring automated text messages from Phygitals using an automatic telephone dialing system, where permitted by law. Consent is not required as a condition of purchasing goods or services or using the Phygitals platform. **Opt-Out:** You may opt out of marketing SMS messages at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPT-OUT, or REVOKE to any message, or by contacting . You will receive a one-time confirmation message. Opt-out requests are processed immediately and at no charge. **Help:** Reply HELP to any message or contact for assistance with SMS messages. **Message and Data Rates:** Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. **Third-Party Providers:** We use Customer.io and Twilio to deliver SMS messages on our behalf. These providers process your phone number, message content, delivery status, and engagement data solely to provide messaging services to Phygitals. We do not sell your phone number or share it with third parties for their own marketing purposes. For complete SMS terms, see our [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms) and [SMS Opt-In and Opt-Out](https://docs.phygitals.com/user-agreements/sms-opt-in-and-opt-out) documentation. #### 15. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Phygitals, Inc. 1111B S Governors Ave STE 34931 Dover, DE 19904, United States Email: General Support: phygitals.com/contact For EU/EEA residents, if you are not satisfied with our response to your inquiry or believe that we are processing your personal data in a manner that is not compliant with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence. Data Protection Inquiries: For privacy-specific or data protection requests, including exercising your rights under the GDPR or CCPA, please direct your inquiry to with the subject line "Data Protection Request." We will acknowledge receipt and respond within the timeframes required by applicable law. # Cookie Policy How Phygitals uses cookies, pixels, and similar tracking technologies on our platform, and how you can manage your preferences. ### 1. What Are Cookies Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the website operators. In addition to cookies, we use similar tracking technologies such as pixels (also known as web beacons or tracking pixels), local storage, and session storage. These technologies serve similar purposes to cookies and are referenced collectively in this policy alongside cookies. This Cookie Policy explains what cookies and similar technologies we use on the Phygitals platform (the "**Service**"), why we use them, and how you can manage your preferences. This policy should be read in conjunction with our Privacy Policy, which provides further details about how we process your personal data. ### 2. How We Use Cookies We use cookies and similar technologies for several purposes, including: * **Authentication and Session Management:** To recognize you when you log in, maintain your session, and remember your authentication state across pages; * **Security:** To detect and prevent fraud, unauthorized access, and other malicious activity; * **Preferences:** To remember your settings and preferences, such as language, display options, and theme; * **Analytics and Performance:** To understand how users interact with our Service, measure page load times, identify errors, and improve platform performance; * **Feature Management:** To manage feature flags and deliver personalized experiences through A/B testing; * **Marketing and Advertising:** To measure the effectiveness of our advertising campaigns and track conversions from ads on third-party platforms. ### 3. Types of Cookies We Use The cookies and tracking technologies used on our Service can be categorized as follows: #### 3.1 Essential Cookies These cookies are strictly necessary for the Service to function and cannot be disabled without significantly impacting your experience. They enable core functionality such as: * **Authentication:** Session tokens from Privy that maintain your login state and wallet connection; * **Security:** Tokens that protect against cross-site request forgery (CSRF) and other security threats; * **Session Management:** Cookies that track your active session, including cart state during pack purchases and checkout flows; * **Payment Processing:** Cookies set by Coinflow and Stripe during payment flows to maintain transaction state and prevent fraud; * **Platform Preferences:** Cookies that store your display settings, currency preferences, and other functional selections. These cookies are set on a first-party basis and are typically session cookies (deleted when you close your browser) or short-lived persistent cookies. Because these cookies are essential to the operation of the Service, they do not require your consent. #### 3.2 Analytics & Performance Cookies These cookies help us understand how users interact with the Service, which pages are visited most frequently, how users navigate through the platform, and where errors occur. This information helps us improve the Service and deliver a better experience. Analytics cookies we use include: * **Google Analytics:** Collects data about page views, user sessions, events (such as pack openings, marketplace transactions, and feature usage), traffic sources, and user demographics. Google Analytics uses cookies such as `_ga`, `_ga_*`, and `_gid`. Data is processed by Google LLC. [Google Privacy Policy](https://policies.google.com/privacy); * **Google Tag Manager:** Manages the deployment and configuration of other tracking tags. Google Tag Manager itself does not collect personal data but facilitates the loading of other analytics and marketing tags; * **PostHog:** Collects product analytics data including user behavior, feature usage patterns, and feature flag assignments for A/B testing. PostHog also provides session recording functionality that captures user interactions (clicks, scrolls, page navigation) with sensitive fields masked. PostHog uses cookies and local storage to identify returning users and track sessions. [PostHog Privacy Policy](https://posthog.com/privacy); * **Sentry:** Captures error reports, stack traces, and browser performance data to help us identify and resolve technical issues. Sentry may use cookies or local storage for session tracking. [Sentry Privacy Policy](https://sentry.io/privacy/). #### 3.3 Marketing & Advertising Cookies These cookies are used to measure the effectiveness of our advertising campaigns, track conversions, and build audience segments for targeted advertising on third-party platforms. Marketing cookies we use include: * **Meta (Facebook) Pixel:** Tracks page views and conversion events (such as purchases and registrations) to measure the performance of advertising campaigns on Facebook and Instagram. The Meta Pixel may set cookies to associate your activity with campaign performance data. Data is processed by Meta Platforms, Inc. [Meta Privacy Policy](https://www.facebook.com/privacy/policy/); * **Reddit Pixel:** Tracks page visit events and, where available, receives hashed user identifiers (such as email address and external user ID) for advertising attribution and conversion measurement on Reddit. Data is processed by Reddit, Inc. [Reddit Privacy Policy](https://www.reddit.com/policies/privacy-policy). These cookies may track your activity across different websites and are typically set by third-party domains. They may be used to build a profile of your interests and show you relevant advertisements on other platforms. ### 4. Specific Tracking Technologies The following table provides a summary of the key tracking technologies deployed on the Phygitals platform: | Technology | Provider | Type | Purpose | Duration | | --------------------- | ------------------------- | ---------------------------- | ---------------------------------------------------------------- | ---------------------- | | Google Analytics | Google LLC | Analytics | Page views, user sessions, events, traffic analysis | Up to 2 years | | Google Tag Manager | Google LLC | Tag Management | Deploys and manages analytics and marketing tags | Session | | PostHog | PostHog, Inc. | Analytics | Product analytics, feature flags, A/B testing, session recording | Up to 1 year | | Meta (Facebook) Pixel | Meta Platforms, Inc. | Marketing | Conversion tracking, page view events | Up to 90 days | | Reddit Pixel | Reddit, Inc. | Marketing | Conversion tracking, advertising attribution | Up to 90 days | | Sentry | Functional Software, Inc. | Performance / Error Tracking | Error monitoring, performance tracking | Session / Up to 1 year | We use Google Analytics, Google Tag Manager, and PostHog for analytics and tag management purposes. Meta (Facebook) Pixel and Reddit Pixel are used for advertising measurement. Sentry is used for error monitoring and performance tracking. ### 5. Managing Your Cookie Preferences You have several options for managing cookies and tracking technologies: * **Browser Settings:** Most web browsers allow you to control cookies through their settings. You can typically set your browser to block all cookies, block third-party cookies, or alert you when a cookie is being set. The method for managing cookies varies by browser; please consult your browser's help documentation for instructions. Note that blocking essential cookies may prevent you from accessing or using certain features of the Service; * **Google Analytics Opt-Out:** You can opt out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout); * **Advertising Platforms:** Most social media and advertising platforms offer ad preference controls. You can manage your ad preferences and opt out of interest-based advertising through each platform's privacy or ad settings; * **Industry Opt-Out Tools:** You can opt out of interest-based advertising from participating companies through the [Digital Advertising Alliance (DAA)](https://optout.aboutads.info/), the [European Interactive Digital Advertising Alliance (EDAA)](https://www.youronlinechoices.eu/), or the [Network Advertising Initiative (NAI)](https://optout.networkadvertising.org/); * **Do Not Track:** Some browsers offer a "Do Not Track" (DNT) signal. At this time, we do not respond to DNT signals, as there is no industry-standard approach to interpreting such signals. However, we honor Global Privacy Control (GPC) signals where required by applicable law. Please note that if you choose to disable or block certain cookies, some features of the Service may not function properly, and your user experience may be degraded. **Cookie Consent:** Where required by applicable law (including the EU ePrivacy Directive and GDPR), Phygitals presents a cookie consent mechanism upon your first visit. Non-essential cookies (analytics and marketing) are not activated until you provide consent. Essential cookies that are strictly necessary for the operation of the Service do not require consent. You may update your consent preferences at any time through the cookie settings accessible on the platform. **CCPA "Do Not Share":** Under the California Consumer Privacy Act (CCPA/CPRA), the use of certain analytics and marketing cookies may constitute "sharing" of personal information for cross-context behavioral advertising. California residents may opt out of such sharing by declining analytics and marketing cookies through the consent mechanism described above or through their browser settings. Phygitals does not "sell" personal information as defined by the CCPA. ### 6. Third-Party Cookies In addition to cookies set by Phygitals (first-party cookies), the Service may contain cookies set by third-party services that we have integrated into our platform. These third-party cookies are governed by the respective privacy policies of their providers, not by this Cookie Policy. Third parties that may set cookies through our Service include: * Google Analytics and Google Tag Manager (analytics) * PostHog (analytics and session recording) * Meta (Facebook) Pixel and Reddit Pixel (advertising) * Sentry (error monitoring) * Privy (authentication) * Coinflow and Stripe (payment processing) * Intercom (customer support) * TalkJS (messaging) * Cloudflare Turnstile (bot protection) We do not control the cookies set by these third parties and are not responsible for their data collection practices. We encourage you to review the privacy and cookie policies of these third-party services to understand how they collect and use your data. We also embed content or functionality from the Solana blockchain and related services. Interacting with blockchain-based features may result in on-chain transactions that are publicly recorded and permanent. ### 7. Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in the cookies and tracking technologies we use, changes in applicable laws, or other operational changes. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice through the Service. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and tracking technologies. ### 8. Contact Us If you have any questions about this Cookie Policy or our use of cookies and tracking technologies, please contact us: **Phygitals, Inc.**\ 1111B S Governors Ave STE 34931\ Dover, DE 19904, United States\ Email: \ General Support: [phygitals.com/contact](https://www.phygitals.com/contact) # Return & Refund Policy Phygitals' policy on returns, refunds, and chargebacks for pack purchases, marketplace transactions, and other platform services. ### Overview Phygitals operates a digital collectibles platform where users purchase, trade, and manage digital representations of physical trading cards. Due to the nature of digital goods, blockchain-based transactions, and randomized pack openings, **all purchases on the Phygitals platform are generally final and non-refundable** unless otherwise specified in this policy. This Return & Refund Policy explains the circumstances under which refunds may or may not be available, the process for requesting a refund, and your rights and obligations regarding returns. **Nothing in this policy limits your statutory rights under applicable consumer protection law.** Where applicable law mandates a right of withdrawal or refund that cannot be waived by contract, those rights are preserved regardless of any other provision of this policy. ### Pack Purchases **All purchases of digital packs are final and non-refundable.** Once a pack has been purchased and opened, the transaction cannot be reversed. This applies to all pack tiers (at the applicable price points displayed on the platform) and all payment methods (credit card, wallet balance, hybrid payments, and voucher/promo codes). You acknowledge that: * Pack contents are determined by a randomized selection algorithm at the time of opening; * The value of cards received may be more or less than the purchase price of the pack; * Dissatisfaction with the randomized results of a pack opening is **not** grounds for a refund; * The buyback system provides an optional liquidity mechanism but is not a refund - it is a separate, voluntary transaction. ### Marketplace Transactions **All completed marketplace transactions are final and irreversible.** When you purchase a card on the marketplace or accept an offer, the transaction is executed on the Solana blockchain. Due to the immutable nature of blockchain transactions, Phygitals has no technical ability to reverse completed marketplace purchases or sales. * Buyers: Once you purchase a card, you own the corresponding cNFT. Buyer's remorse, market value fluctuations, or discovery that the card is less desirable than expected are not grounds for a refund. * Sellers: Once your card is sold and the transaction is confirmed on-chain, the sale is final. You cannot reclaim a sold card. If you believe a marketplace transaction involved fraud, misrepresentation, or a technical error, see the "Exceptions" section below. ### Pack Party Entry Fees Entry fees for Pack Parties are handled as follows: * **Completed Pack Parties:** Once all slots are filled and card distribution occurs, entry fees are **non-refundable**. You acknowledge that card distribution is randomized and the value of the card you receive may differ from your entry fee. * **Expired or Cancelled Pack Parties:** If a Pack Party expires before all slots are filled, or if the creator cancels the party before completion, all entry fees paid by participants are **automatically refunded in full**. ### Pawn & Lending Pawn transactions are lending arrangements, not purchases, and are not subject to refund requests. The terms of each pawn loan (principal, interest rate, repayment terms) are disclosed and agreed upon at the time of the transaction. See our Pawn / Lending Terms for complete details. ### Exceptions - When Refunds May Be Available Phygitals may, at its sole discretion, issue a refund or credit in the following limited circumstances: * **Gross negligence by Phygitals:** If a refund-eligible event occurred as a direct result of gross negligence or willful misconduct by Phygitals (e.g., a verified platform error that caused incorrect charges, duplicate purchases processed due to a system failure, or failure to deliver purchased digital assets due to a platform malfunction); * **Fraudulent or counterfeit cards:** If a card purchased on the platform, whether through a pack opening or marketplace transaction, is determined to be fraudulent, counterfeit, or materially misrepresented (e.g., a card listed as PSA 10 that is verified to be a forgery or incorrectly graded through no fault of the seller). Phygitals will investigate all claims of fraudulent cards and may require submission of evidence; * **Unauthorized transactions:** If your account was compromised and unauthorized purchases were made, and you can demonstrate that you did not authorize the transactions and that the compromise was not due to your own negligence in safeguarding your credentials; * **Regulatory requirement:** Where applicable law mandates a right of withdrawal or refund that cannot be waived (such as certain EU consumer protection regulations for purchases made by mistake before digital content delivery has begun). **Refunds are not available** for: * Dissatisfaction with pack opening results (randomized outcomes); * Market value fluctuations of cards or digital assets; * Changes in personal circumstances or buyer's remorse; * Failure to understand the terms of a transaction before completing it; * Account suspension or termination resulting from your violation of the Terms of Service. ### Refund Process If you believe you are eligible for a refund under the exceptions listed above, you must submit a refund request within **thirty (30) days** of the transaction date. This 30-day window applies to direct platform purchases (such as pack purchases). For marketplace transactions, please refer to our Marketplace Guidelines for the applicable dispute timeframe. To request a refund: 1. **Email us** at with the subject line "Refund Request"; 2. **Include** your account email or username, the transaction date and amount, a description of the issue, and any supporting evidence (screenshots, transaction IDs, etc.); 3. **Response time:** We will acknowledge your request within 5 business days and aim to resolve refund requests within 30 business days. If a refund is approved, it will be processed via the original payment method where possible. For transactions originally paid via credit card, the refund will be returned to the same card. For wallet-based transactions, the refund will be credited as USDC to your Phygitals wallet. Processing times may vary depending on payment providers. ### Chargebacks Filing a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue through our refund process may result in: * **Account suspension or termination:** Your Phygitals account may be immediately suspended pending investigation; * **Asset freeze:** Digital assets in your wallet may be frozen during the chargeback investigation; * **Loss of platform access:** Repeated or frivolous chargebacks may result in permanent account termination; * **Collections:** If a chargeback is filed for a legitimate transaction, Phygitals reserves the right to pursue collection of the owed amount through appropriate legal channels. We strongly encourage you to contact us at before initiating any chargeback, as we can often resolve issues faster through our internal process. ### Contact For refund inquiries or to submit a refund request, contact us: * **Support:** [phygitals.com/contact](https://www.phygitals.com/contact) * **Legal:** # Risk Disclosure Statement Important information regarding the risks associated with digital assets, blockchain technology, and the use of the Phygitals platform. ### 1. Introduction This Risk Disclosure Statement provides you with information about some of the risks associated with the use of the Phygitals platform and the holding of digital assets. You should carefully read this statement and consider whether trading, holding digital assets, or using our services is suitable for you in light of your financial condition and risk tolerance. **This list is not exhaustive.** There may be other risks associated with the use of the platform and digital assets that are not disclosed in this statement. ### 2. Risks of Digital Assets Trading and holding digital assets (including cryptocurrencies like USDC/SOL and Non-Fungible Tokens or "NFTs") involves significant risks, including: * **Volatility:** The value of digital assets can be extremely volatile. The price of assets on the Phygitals marketplace can fluctuate rapidly and significantly, and may drop to zero. * **Liquidity:** There is no guarantee that there will be an active market for any digital asset. You may not be able to sell your assets when you want to, or at a price you consider fair. * **Regulatory Uncertainty:** The regulatory environment for digital assets is evolving. Changes in laws or regulations may adversely affect the value or utility of your assets or the ability of Phygitals to provide services. * **Loss of Private Keys:** You are responsible for the security of your private keys and wallet access. If you lose access to your wallet, Phygitals cannot recover your assets. ### 3. Platform & Technical Risks Using a blockchain-based platform involves technical risks: * **Software Bugs:** The Phygitals platform and the underlying smart contracts may contain bugs, defects, or errors that could compromise the security or functionality of the system. * **Blockchain Network Risk:** The Phygitals platform operates on the Solana blockchain. We are not responsible for the operation of the Solana network, which may experience congestion, outages, or other issues. * **Third-Party Dependency:** We rely on third-party service providers (including authentication providers, payment processors, and vault partners) for critical functions. Failures or interruptions in these services may affect your ability to use the platform. * **Blockchain Events:** The Solana blockchain may experience forks, reorganizations, chain halts, or other significant network events. In such cases, Phygitals will recognize the canonical chain. Duplicate assets from chain splits will not be honored. Phygitals relies on third-party RPC providers and indexers and is not responsible for delays or inaccuracies during blockchain events. ### 4. Risks of Randomized Rewards (Packs) Purchasing digital packs involves a randomized reward mechanic: * **No Guarantee of Value:** The value of the cards you receive from a pack is not guaranteed and may be less than the purchase price of the pack. * **Probability:** The distribution of cards is based on probabilities (odds). Receiving a high-value card is rare. You should review the disclosed odds before purchasing. * **Not an Investment:** Pack purchases should be for entertainment and collection purposes only, not as an investment strategy. ### 5. Vault & Physical Asset Risks While physical cards are stored in professional vaults, risks remain: * **Damage or Loss:** Although our vault partners maintain insurance, there is a risk of damage, loss, or theft of physical items. * **Authentication Errors:** Grading and authentication are performed by third-party grading services (such as PSA, BGS, SGC, and CGC). Phygitals relies on their assessments and does not guarantee their accuracy. * **Shipping Risks:** Redeeming physical cards involves shipping risks. Phygitals is not liable for loss or damage during transit once the item has been handed to the carrier. * **FMV/Oracle Risk:** Fair market value data is provided "as is" from third-party sources. Inaccurate, delayed, or manipulated FMV data could affect pawn loan valuations, marketplace pricing, or insurance claim assessments. Phygitals is not responsible for consequences resulting from FMV data errors. ### 5.5 Lending & Pawn Risks Using the pawn/lending feature involves specific risks: * **Asset Loss:** If you fail to repay your loan before expiration, your collateralized card is permanently forfeited. There is no grace period. * **Regulatory Risk:** Consumer lending regulations vary by jurisdiction. The pawn service may not be available or lawful in all jurisdictions. * **Not Investment Advice:** The pawn service is a financial transaction, not investment advice. You should carefully consider whether borrowing against your assets is appropriate for your financial situation. ### 6. Contact If you have questions about the risks described in this statement or need further clarification, please contact us: * **Support:** [phygitals.com/contact](https://www.phygitals.com/contact) * **Legal:** # Restricted Jurisdictions Phygitals' position on geographic restrictions, regulatory classification of pack openings, user responsibility for local law compliance, and sanctions. ### Overview Phygitals is a collectible card platform where users purchase digital packs containing randomized selections of professionally graded, physically vaulted trading cards. This page explains our regulatory position, your responsibilities regarding local law, and the sanctions-related restrictions that apply to the platform. ### Regulatory Position Phygitals believes that its pack openings and related features are purchases of digital goods rather than gambling or lottery services. However, regulatory definitions vary by jurisdiction and continue to evolve. Phygitals makes no guarantee regarding the classification of its services in any jurisdiction. Our position is based on the following: * **Fair value exchange:** Every pack is priced so that the total fair market value of the cards contained within is equal to or greater than the purchase price. Users receive collectible goods of real value, not a chance at nothing. * **Physical backing:** Every digital card on the platform is backed by a professionally graded, physically vaulted trading card. Pack openings are analogous to purchasing sealed physical trading card products (e.g., booster packs), which are widely recognized as retail products rather than gambling instruments. * **Collectibles, not cash:** Users receive collectible trading cards, not cash or cash equivalents. While cards may be resold on the marketplace, the primary product is a physical collectible. * **Provable fairness:** All pack outcomes are determined by a cryptographic provably fair algorithm with no human involvement in the selection process. Users can independently verify the randomness and integrity of their results. Notwithstanding the above, Phygitals acknowledges that the regulatory treatment of randomized digital rewards varies by jurisdiction and continues to evolve. Some jurisdictions may classify paid randomized reward mechanics differently regardless of the underlying value proposition. ### User Responsibility **You are solely responsible for determining whether your use of the Service complies with all laws and regulations applicable in your jurisdiction.** This includes, but is not limited to: * Understanding local laws regarding digital assets, collectibles, and any regulations that may apply to randomized reward mechanics; * Determining whether pack openings, Pack Parties, or other features are subject to any restrictions in your jurisdiction; * Complying with local tax obligations related to digital asset transactions and collectible purchases; * Determining whether participation in pawn/lending services is subject to local consumer lending regulations. Phygitals does not provide legal, tax, or financial advice. If you are unsure about the legality of using any feature of the Service in your jurisdiction, we strongly recommend consulting a qualified legal professional before proceeding. By using the Service, you represent and warrant that your use of the platform and its features is lawful in your jurisdiction. **You assume all risk and liability arising from your use of the Service in any jurisdiction.** ### Future Geographic Restrictions Phygitals reserves the right to **implement, expand, modify, or update geographic restrictions at any time** as regulatory landscapes evolve. This may include: * Restricting access to specific features (such as pack openings or Pack Parties) in certain jurisdictions; * Implementing IP-based geolocation, account-level restrictions, or on-platform access controls; * Blocking access to the entire platform in jurisdictions where compliance is not feasible. If geographic restrictions are implemented, they may be applied without prior notice in response to new legislation, regulatory guidance, or enforcement actions. Phygitals will make reasonable efforts to communicate material changes to affected users where practicable. ### Sanctions & Comprehensive Restrictions The **entire Phygitals platform** is not available to users who are: * Residents of, or located in, any country or territory subject to comprehensive economic sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, or the United Nations; * Listed on any sanctions, denied persons, or blocked persons list, including but not limited to: OFAC's Specially Designated Nationals and Blocked Persons List, the U.S. Commerce Department's Denied Persons List, HM Treasury's Consolidated List of Financial Sanctions Targets (UK), and the EU Consolidated List of persons, groups, and entities subject to EU financial sanctions; * Owned or controlled by, or acting on behalf of, any person or entity described above. This includes, but is not limited to, residents of: Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the Donetsk People's Republic, and the Luhansk People's Republic. This list is subject to change in accordance with applicable sanctions regulations. By using the Service, you represent and warrant that you are not a person or entity subject to any applicable sanctions, and that you are not accessing the Service from a comprehensively sanctioned jurisdiction. ### Contact If you have questions about geographic restrictions, regulatory compliance, or sanctions, please contact us: * **Email:** * **General support:** This policy is reviewed and updated periodically. Material changes will be communicated through the platform. Continued use of the Service following any updates constitutes acceptance of the revised policy. # DMCA / Copyright Policy Procedure for reporting copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). ### 1. Introduction Phygitals respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), the text of which may be found on the U.S. Copyright Office website at , Phygitals will respond expeditiously to claims of copyright infringement committed using the Phygitals service that are reported to Phygitals' Designated Copyright Agent. ### 2. DMCA Notice of Alleged Infringement If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to Phygitals' Designated Copyright Agent. Upon receipt of the Notice as described below, Phygitals will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site. #### DMCA Notice of Alleged Infringement ("Notice") 1. Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed. 2. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found. 3. Provide your mailing address, telephone number, and, if available, email address. 4. Include both of the following statements in the body of the Notice: * "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)." * "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed." 5. Provide your full legal name and your electronic or physical signature. Deliver this Notice, with all items completed, to Phygitals' Designated Copyright Agent: **Copyright Agent**\ c/o Phygitals, Inc.\ 1111B S Governors Ave STE 34931\ Dover, DE 19904\ Email: ### 3. Counter-Notices If you believe that your material that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your content, you may send a counter-notice containing the following information to the Copyright Agent: 1. Your physical or electronic signature; 2. Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; 3. A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and 4. Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in Delaware, and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Copyright Agent, Phygitals may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Phygitals' sole discretion. # Pawn / Lending Terms Terms and conditions governing the Phygitals pawn and lending service, including loan amounts, interest rates, redemption, and forfeiture policies. ### Overview These Pawn & Lending Terms ("**Pawn Terms**") are entered into between you and **Phygitals, Inc.**, a Delaware corporation with its principal office at 1111B S Governors Ave STE 34931, Dover, DE 19904 ("**Phygitals**"). These Pawn Terms are incorporated into and form part of the Phygitals Terms of Service. In the event of any conflict between these Pawn Terms and the Terms of Service, the Terms of Service shall control. Phygitals offers a pawn and lending service that allows eligible users to borrow against the fair market value (FMV) of their collectible cards held in our vault. This service provides quick access to liquidity without requiring you to sell your assets. By utilizing our pawn service, you agree to the terms outlined on this page. The pawn service is designed for users who want short-term access to funds while retaining the option to reclaim their items. All pawned items are securely stored in the Phygitals vault for the duration of the loan. **Jurisdictional availability:** The pawn service is not available where prohibited by applicable law. The availability of the pawn service may vary or be restricted in certain jurisdictions where additional licensing or regulatory requirements apply. Phygitals reserves the right to limit the availability of the pawn service based on your jurisdiction of residence. It is your responsibility to determine whether the use of pawn or lending services is lawful in your jurisdiction. ### Eligibility To be eligible for the Phygitals pawn service, the following requirements must be met: * **Logged-in account required:** You must have a registered and authenticated Phygitals account. Guest accounts are not eligible for the pawn service. * **Graded cards only:** Only professionally graded collectible cards with a verified fair market value (FMV) are eligible for pawning. Ungraded cards, raw cards, and items without an established FMV cannot be used as collateral. * **Card must be vaulted:** The card you wish to pawn must already be held in the Phygitals vault. Cards that have not been submitted to or received by our vault are not eligible. * **KYC may be required:** Phygitals reserves the right to request identity verification (KYC) at any time before, during, or after the pawn process. See our KYC Policy for details. * **Good standing:** Your account must be in good standing with no outstanding violations of our Terms of Service. ### How Pawning Works The pawn process on Phygitals is straightforward: 1. **Select an eligible card:** From your vault, choose a graded card with an established FMV that you wish to pawn. 2. **Choose a loan period:** Select either a **Weekly (7-day)** or **Monthly (30-day)** loan term. Each term has different loan-to-value ratios and interest rates (see Sections 4 and 5 below). 3. **Review the loan offer:** Phygitals will present a loan offer showing the exact loan amount, interest rate, total repayment amount, and expiration date. Review all terms carefully before accepting. 4. **Accept and sign:** If you agree, confirm the pawn transaction by signing the on-chain transaction. This transfers the card to a secure pawn state on the Solana blockchain. 5. **Receive funds:** Once confirmed, the loan amount is credited to your Phygitals wallet balance in USDC. 6. **Card is held as collateral:** The pawned card remains securely stored in the Phygitals vault and is locked on-chain for the duration of the loan. You cannot sell, transfer, ship, or otherwise access the card while it is pawned. 7. **Redeem or forfeit:** You may redeem your card at any time before the loan term expires by repaying the loan principal plus interest. **If you do not redeem before the loan term expires, the card is automatically forfeited.** ### Loan Amount & FMV Loan amounts are determined based on the fair market value (FMV) of your graded card at the time of the pawn request: * **Weekly loans (7-day term):** You may borrow up to **50% of the card's FMV**. For example, a card with an FMV of $1,000 would qualify for a maximum loan of $500. * **Monthly loans (30-day term):** You may borrow up to **35% of the card's FMV**. For example, a card with an FMV of $1,000 would qualify for a maximum loan of $350. * **Minimum loan amount:** $13.00 USD. Cards with an FMV below $26.00 are not eligible for the pawn service. * **Maximum loan amount:** $5,000.00 USD. Regardless of the card's FMV, the maximum loan amount is capped at $5,000. FMV is determined using market data from recognized grading companies and pricing databases. Phygitals reserves the right to adjust FMV calculations at its sole discretion to reflect current market conditions. The FMV used for your loan is the value at the time the pawn transaction is initiated and is not subject to change during the loan term. **Important:** Fluctuations in market value after the pawn is initiated do not affect your loan terms. Your repayment obligation remains the same regardless of whether the card's market value increases or decreases during the loan period. ### Interest Rates Interest on pawn loans is calculated as a flat fee based on the loan period selected: * **Weekly loans (7-day term):** **5%** flat interest on the loan principal. For example, a $100 loan would require a total repayment of $105. * **Monthly loans (30-day term):** **12%** flat interest on the loan principal. For example, a $100 loan would require a total repayment of $112. Key details about interest: * **Simple, flat interest:** Interest is calculated as a single flat amount at the time the loan is issued. It does not compound or accrue daily. The total repayment amount (principal + interest) is fixed and known from the moment you accept the loan. * **Displayed at offer time:** The exact interest amount and total repayment amount are clearly displayed before you confirm the pawn transaction. You will always know the full cost of borrowing before accepting. * **No hidden fees:** The interest amount presented at the time of the loan offer is the only cost you will be charged. There are no additional hidden charges, late fees, or compounding penalties. Phygitals reserves the right to modify interest rates for future loans. Any changes to rates will not affect existing active pawn loans. Current rates are displayed in the pawn interface at the time you initiate a loan. ### Redemption You may redeem your pawned card **at any time before the loan term expires** by repaying the full outstanding balance (original loan principal plus the flat interest amount). Redemption details: * **No early repayment penalty:** You are free to redeem your card at any time without incurring additional fees for early repayment. The interest amount is the same whether you redeem on day 1 or the last day of the term. * **Payment method:** Redemption payments are made from your Phygitals wallet balance in USDC. Ensure you have sufficient funds in your wallet before initiating redemption. * **Instant release:** Upon successful repayment, the lock on your card is immediately removed via an on-chain transaction, and the card is restored to your vault with full access rights (sell, transfer, ship, etc.). * **Partial repayment:** Partial repayments are not supported. You must repay the full outstanding balance to redeem your card. * **Cannot redeem after expiration:** Once the loan term has expired, redemption is no longer available and the card is subject to automatic forfeiture as described below. **It is solely your responsibility to track your loan expiration date and initiate redemption before the term expires.** We strongly encourage you to redeem your card well before the loan term ends to avoid forfeiture. ### Default & Forfeiture **If you do not redeem your pawned card before the loan term expires, the loan is automatically in default and the card is automatically forfeited.** Consequences of default: * **Automatic forfeiture:** Upon expiration of the loan term, the loan enters default and the pawned card is automatically transferred to Phygitals via an on-chain transaction. Once forfeited, you will no longer have any claim to the card, and the transfer is irreversible. It is solely your responsibility to track your loan expiration and initiate redemption before the term expires. * **No further obligation:** Pawn loans on Phygitals are **non-recourse**. If you default, your only loss is the forfeited card. You will not owe any additional money beyond the card itself. * **Liquidation:** Phygitals may choose to list the forfeited card for sale on the marketplace, retain it in inventory, or dispose of it at its sole discretion. * **Account impact:** Repeated defaults may affect your eligibility for future pawn loans and could result in restrictions on your account. **There is no grace period.** Forfeiture occurs automatically when the loan term expires. Do not rely on any expectation of additional time beyond the stated loan term. Always aim to redeem well before the expiration date. ### Risks By using the Phygitals pawn service, you acknowledge and accept the following risks: * **Loss of asset:** If you are unable to repay your loan before the term expires, you will permanently and automatically lose your pawned card. This is the primary risk of using the pawn service. * **Market value fluctuation:** The market value of your card may change during the loan term. If the card's value increases significantly, you may lose more potential value than the loan amount received. Conversely, if the card's value decreases, the loan amount you received may exceed the card's current worth. * **No reminders guaranteed:** While Phygitals may send courtesy reminders as the loan term approaches its end, these are not guaranteed. It is solely your responsibility to track your loan expiration and initiate redemption in time. * **No investment advice:** The pawn service is a financial transaction, not investment advice. Phygitals does not advise on whether pawning is suitable for your individual financial situation. * **Platform risk:** While Phygitals takes every reasonable measure to ensure the security and availability of its platform, no system is immune to technical issues, outages, or unforeseen events. It is your responsibility to plan redemptions with adequate time buffers. **We strongly recommend that you only pawn items you are comfortable potentially losing, and that you only borrow amounts you are confident you can repay within the loan term.** ### Contact If you have any questions about the pawn and lending service, your active loans, or these terms, please contact us: * **Support:** * **Legal:** **Governing Law:** These Pawn Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. Any disputes arising from or relating to pawn transactions are subject to the dispute resolution and arbitration provisions in our Terms of Service. **Usury Savings Clause:** The fees charged for the pawn service are structured as flat fees for storage and administrative services. If any jurisdiction deems these fees to constitute interest, the parties agree that the applicable rate shall be automatically reduced to the maximum rate permitted by applicable law in that jurisdiction, and any excess amounts collected shall be applied to the loan principal or refunded to the borrower. For urgent matters related to an expiring loan, please reach out as soon as possible so we can assist you promptly. # Intellectual Property How intellectual property rights are handled on the Phygitals platform, including third-party IP, card imagery, user content, and DMCA procedures. ### Overview Phygitals operates at the intersection of physical collectibles and blockchain technology. Our platform facilitates the digitization, custody, and trading of authentic physical collectible cards as compressed NFTs (cNFTs) on the Solana blockchain. This Intellectual Property policy explains how various IP rights are respected and protected across the platform. We are committed to respecting the intellectual property rights of all rights holders, including trading card manufacturers, entertainment companies, sports leagues, and individual content creators. This policy applies to all users, content, and activity on the Phygitals platform. ### Platform IP Phygitals owns and retains all intellectual property rights in and to the Phygitals platform, including but not limited to: * **Platform technology:** All software, smart contracts, algorithms, interfaces, and technical infrastructure powering the Phygitals marketplace, vault management, and digitization processes. * **Phygitals branding:** The Phygitals name, logo, visual identity, and all associated brand assets are trademarks of Phygitals and may not be used without prior written authorization. * **Original collections:** Phygitals-original intellectual property, including Phygitals-original collections and any other custom collections created by or for Phygitals, are owned exclusively by Phygitals or its licensors. * **Platform content:** All editorial content, documentation, UI/UX design, marketing materials, and original creative works published on the platform are the property of Phygitals. Users are granted a limited, non-exclusive, non-transferable license to use the Phygitals platform in accordance with our Terms of Service. This license does not grant any ownership rights in Phygitals' intellectual property. ### Third-Party IP **Phygitals does not own, claim ownership of, or assert any intellectual property rights over third-party trading card brands, franchises, or associated content.** The collectible cards available on our platform are authentic physical products manufactured and distributed by their respective rights holders. Third-party intellectual property present on the platform includes, but is not limited to, content associated with the following brands and franchises: * **Pokemon TCG** - Pokemon, its characters, and related marks are trademarks of Nintendo, Creatures Inc., and GAME FREAK Inc. The Pokemon Trading Card Game is produced by The Pokemon Company International. * **Yu-Gi-Oh!** - Yu-Gi-Oh! and related marks are trademarks of Kazuki Takahashi and Konami Holdings Corporation. * **One Piece** - One Piece and related marks are trademarks of Eiichiro Oda and Shueisha Inc. The One Piece Card Game is produced by Bandai Co., Ltd. * **Dragon Ball** - Dragon Ball and related marks are trademarks of Bird Studio and Shueisha Inc. Dragon Ball products are produced by Bandai Co., Ltd. * **Baseball cards** - Major League Baseball trademarks and content are the property of MLB and its member clubs. Cards may be produced by Topps, Panini, Upper Deck, and other licensed manufacturers. * **Football cards** - National Football League trademarks and content are the property of the NFL and its member clubs. Cards may be produced by Panini, Topps, and other licensed manufacturers. * **Basketball cards** - National Basketball Association trademarks and content are the property of the NBA and its member teams. Cards may be produced by Panini, Upper Deck, and other licensed manufacturers. The above list is illustrative and not exhaustive. Additional rights holders not specifically named herein may have intellectual property associated with collectibles available on the platform. All such rights are acknowledged and respected. Phygitals' role is limited to providing a platform for the custody, digitization, and peer-to-peer trading of these authentic physical collectibles. The presence of third-party branded cards on the platform does not imply any endorsement, sponsorship, or affiliation between Phygitals and the respective rights holders unless explicitly stated. #### First Sale Doctrine & Lawful Resale All third-party branded cards available on the Phygitals platform are authentic, lawfully acquired physical products. Phygitals believes its model is consistent with the first sale doctrine (17 U.S.C. § 109), which generally permits the owner of a lawfully acquired copy to sell or otherwise dispose of that copy without the copyright holder's authorization. The platform operates under the principles of this doctrine with respect to the resale and trading of authentic physical collectibles. Phygitals facilitates the trading of these authentic physical goods in their digitized cNFT form. Each cNFT corresponds to a specific, verifiable physical card held in professional vault storage. The digitization process does not create new copies of any copyrighted material; it creates a blockchain-based record of ownership for the underlying physical item. ### Card Images & Metadata Card images displayed on the Phygitals platform are photographs or scans of authentic physical collectible cards. These images are used for the following purposes: * **Identification:** To enable buyers and sellers to identify the specific physical card associated with a cNFT. * **Condition verification:** To provide visual documentation of the card's condition, grade, and authenticity. * **On-chain metadata:** Card images and descriptive metadata are stored as part of the cNFT's on-chain or linked off-chain metadata to ensure permanent association between the digital token and the physical card. Card metadata, including card names, set information, rarity, and other descriptive attributes, is sourced from publicly available databases and the physical cards themselves. This metadata is used solely for the purpose of accurately describing and identifying the physical collectible associated with each cNFT. Phygitals does not claim copyright ownership over card images that depict third-party intellectual property. The use of card images and metadata is limited to facilitating the lawful trade of authentic physical collectibles. ### User Content Users may contribute content to the Phygitals platform in various forms, including profile information, collection descriptions, and community interactions. By submitting content to the platform, you represent and warrant that: * You own or have the necessary rights and permissions to submit the content. * Your content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party. * Your content does not contain unlawful, defamatory, or otherwise objectionable material. You grant Phygitals a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your user-submitted content solely in connection with the operation of the platform. This license terminates when you remove your content from the platform or close your account, except where the content has been shared with others who have not removed it. Phygitals reserves the right to remove any user content that violates these guidelines, our Terms of Service, or applicable law. ### DMCA Process Phygitals respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content on the Phygitals platform infringes your copyright, you may submit a DMCA takedown notice to our designated agent. #### Filing a DMCA Takedown Notice To file a DMCA takedown notice, please provide the following information in writing to our designated agent: * A physical or electronic signature of the copyright owner or a person authorized to act on their behalf. * Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works. * Identification of the material that is claimed to be infringing and that is to be removed, including information reasonably sufficient to permit Phygitals to locate the material (e.g., a URL or description of where the content appears on the platform). * Your contact information, including your name, address, telephone number, and email address. * A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. * A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner. #### Designated Agent DMCA takedown notices should be sent to our designated agent at: **Email:** Upon receipt of a valid DMCA takedown notice, Phygitals will expeditiously remove or disable access to the allegedly infringing material and notify the user who posted the content. #### Counter-Notification If you believe that content you posted was removed in error or is not infringing, you may file a counter-notification. A valid counter-notification must include: * Your physical or electronic signature. * Identification of the material that has been removed and the location at which the material appeared before it was removed. * A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification. * Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which you are located, and that you will accept service of process from the person who filed the original DMCA notice. Upon receipt of a valid counter-notification, Phygitals will forward it to the original complainant. If the complainant does not file a court action within 10–14 business days, Phygitals may restore the removed content. #### Repeat Infringers Phygitals maintains a policy of terminating the accounts of users who are found to be repeat infringers of intellectual property rights, in appropriate circumstances and at our sole discretion. ### Trademarks All trademarks, service marks, trade names, and logos displayed on the Phygitals platform are the property of their respective owners. The display of third-party trademarks on the platform does not grant any license or right to use such trademarks without the prior written consent of the trademark owner. The use of third-party trademarks on the Phygitals platform is limited to nominative fair use for the purpose of identifying and describing the authentic physical collectible cards available for trade. This usage is descriptive, non-commercial in nature (with respect to the marks themselves), and does not imply any endorsement or affiliation. If you believe that a trademark is being used improperly on the Phygitals platform, please contact us at with details of the concern. ### Contact For questions or concerns regarding intellectual property matters on the Phygitals platform, please contact us: * **General IP inquiries:** * **DMCA notices:** * **Trademark concerns:** We take intellectual property matters seriously and will respond to all legitimate inquiries in a timely manner. This policy may be updated periodically. Please review it regularly for any changes. # Business Continuity What happens to your physical cards and digital assets in the event of Phygitals' insolvency, bankruptcy, or cessation of business operations. ### Overview Phygitals holds physical custody of real, professionally graded trading cards on behalf of their owners. We take this responsibility seriously. This page explains the procedures and protections in place to safeguard your physical assets in the event that Phygitals, Inc. ceases business operations, enters insolvency, or files for bankruptcy. ### Asset Protection Principles Your physical cards stored in Phygitals' vault network are **your property, not Phygitals' property**. Key protections include: * **Ownership separation:** Physical cards held on your behalf are not assets of Phygitals, Inc. You retain full legal title and ownership of your physical cards at all times. Phygitals holds possession as custodial agent only. * **Creditor protection:** Because your cards are held in custody — not owned by Phygitals — they are not subject to the claims of Phygitals' creditors in the event of insolvency or bankruptcy. * **Vault partner continuity:** Physical cards are stored with independent vault partners (PSA, Fanatics, and Alt), each of which operates independently of Phygitals. These partners maintain their own insurance programs and operational continuity plans. ### Physical Asset Return Procedure In the event of insolvency, bankruptcy, or the cessation of Phygitals' business operations, we have established procedures to ensure the return of physical assets to their rightful owners: * **Notification:** Users will receive prompt notification via email and through the platform (to the extent it remains operational) with detailed instructions on how to reclaim their physical cards. * **Reclamation period:** Users will have **three (3) months** from the date of notification to initiate the return process and reclaim their physical assets. * **Shipping costs:** Users are responsible for covering the cost of shipping and any associated taxes or customs duties required to deliver their cards. Phygitals will coordinate with vault partners to facilitate returns at reasonable shipping rates. * **Identity verification:** To prevent unauthorized claims, Phygitals or its appointed agent will verify your identity and ownership of the claimed cards before processing any returns. * **Structured process:** Phygitals will implement a structured process to identify, segregate, and return assets to their respective owners, working with our vault partners to ensure orderly distribution. **Important:** Phygitals will not offer monetary reimbursement or compensation in lieu of returning physical assets, except where the return of a specific physical card is not feasible (e.g., if the card has been lost or damaged while in custody, in which case the applicable vault partner's insurance provisions would apply). ### Digital Assets & Wallet Balances In the event of business cessation, the treatment of digital assets and wallet balances is as follows: * **Wallet balances:** Phygitals will make reasonable efforts to enable users to withdraw any remaining USDC, USDT, or SOL balances from their wallets before the platform is fully shut down. Users are strongly encouraged to withdraw their funds promptly upon receiving notice of business cessation. * **Digital collectibles:** Digital collectibles are representations of ownership of physical cards. In the event of platform shutdown, the digital representations may cease to function, but your ownership of the underlying physical cards remains intact and can be exercised through the physical asset return procedure described above. * **Active pawn loans:** If you have an active pawn loan at the time of business cessation, Phygitals will provide instructions for loan repayment and card reclamation. Users with active loans will be given a reasonable opportunity to repay and reclaim their collateralized cards. * **Pending transactions:** Any pending marketplace transactions, open buyback offers, or unfilled Pack Parties will be cancelled and refunded where applicable. ### User Responsibilities To ensure you can reclaim your assets in any scenario, we recommend the following: * **Keep your contact information current:** Ensure your email address and account information are always up to date so we can reach you with important notifications. * **Respond promptly:** If you receive notification of a business cessation event, initiate the asset return process as soon as possible. Assets not claimed within the three-month reclamation period may be subject to applicable abandoned property laws. * **Maintain wallet access:** Ensure you have access to your Phygitals wallet or connected external wallet so you can withdraw any digital currency balances. ### Contact If you have questions about business continuity, asset protection, or the procedures described on this page, please contact us: * **Legal:** * **Support:** # SMS Messaging Terms ## SMS Messaging Terms **Last Updated:** July 8, 2026 These SMS Messaging Terms ("**SMS Terms**") supplement the Phygitals [Terms of Service](https://docs.phygitals.com/user-agreements/terms-of-service) and [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy). By opting in to receive text messages from Phygitals, Inc. ("**Phygitals**," "**we**," "**us**," or "**our**"), you agree to these SMS Terms. ### 1. Program Overview Phygitals offers an optional SMS and MMS text messaging program. When you separately and affirmatively opt in, we may send recurring automated text messages to the mobile phone number you provide. **Types of messages you may receive include:** * **Marketing and promotional messages:** pack drop alerts, marketplace notifications, special offers, cart reminders, and personalized recommendations based on your interests; * **Transactional and informational messages:** account security alerts, purchase confirmations, shipping and claim updates, and service-related notifications tied to activity on the platform. Providing your phone number for account login or shipping purposes does **not** enroll you in marketing SMS. Marketing SMS requires a separate opt-in. ### 2. Consent By opting in to Phygitals SMS alerts, you authorize Phygitals to send recurring automated promotional and personalized marketing text messages (e.g., pack drop alerts) and non-marketing informational messages to the mobile number you provide, including through an automatic telephone dialing system, where permitted by law. **Your consent confirms that you understand:** 1. You are authorizing Phygitals to send SMS messages using an automatic telephone dialing system; 2. You may receive marketing, transactional, and informational messages as described above; 3. Message frequency varies based on your activity and preferences; you may receive up to **ten (10) marketing messages per month**, and no more than **one (1) marketing message per day**; 4. **Message and data rates may apply** depending on your mobile carrier plan; 5. **Consent is not required** as a condition of purchasing any goods or services or using the Phygitals platform; and 6. You may opt out at any time as described in Section 4. We do not accept consent obtained by third parties unless that consent specifically identified Phygitals by name as a sender and meets applicable legal requirements. ### 3. Message Frequency and Timing Message frequency varies. Marketing message volume depends on platform activity, your preferences, and campaigns you are eligible for. We aim to limit marketing messages to no more than: * One (1) marketing message per day; * Four (4) marketing messages per week; and * Ten (10) marketing messages per month. We will not send more than three (3) SMS messages about the same subject within a 24-hour period. Marketing SMS messages are sent between **8:00 AM and 9:00 PM** in the recipient's local time zone, or stricter hours where required by state law (including 8:00 AM to 8:00 PM in Florida, Oklahoma, and Washington). ### 4. Opt-Out Instructions You can stop marketing SMS messages at any time: * **Reply STOP** to any Phygitals text message to unsubscribe from marketing SMS; * Reply **HELP** for help or contact ****; * Manage preferences in your Phygitals account settings, where available. We also honor these opt-out keywords: **STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPT-OUT,** and **REVOKE**. After you opt out, we will send a **one-time confirmation** that you have been unsubscribed. Opt-out requests are processed **immediately** and at **no charge**. We maintain a suppression list to ensure opted-out numbers do not receive further marketing messages. Transactional messages necessary to complete a request or transaction you initiated (such as a one-time shipping update for an active claim) may still be sent even after you opt out of marketing messages. ### 5. Help and Support For help with SMS messages: * Reply **HELP** to any message; or * Email **** with the subject line "SMS Help"; or * Contact general support at [phygitals.com/contact](https://www.phygitals.com/contact). ### 6. Carrier Disclaimer **Message and data rates may apply.** Delivery speed and availability depend on your mobile carrier and network conditions. **Carriers are not liable for delayed or undelivered messages.** MMS (picture) messages, where offered, are limited to the United States and Canada and depend on carrier support. ### 7. Eligibility To opt in to Phygitals SMS messages, you must: * Be at least **eighteen (18) years of age** (or the age of majority in your jurisdiction); * Provide a valid mobile phone number that you own or control; * Be located in a jurisdiction where receipt of such messages is lawful; and * Not have previously opted out of Phygitals SMS messages from that number. ### 8. Phone Number Format and Accuracy You agree to provide an accurate mobile phone number. We store phone numbers in **E.164 format** (e.g., `+14155552671`). You are responsible for keeping your phone number current in your account settings. ### 9. Privacy Our collection, use, and sharing of phone numbers and SMS-related data is described in our [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy). We use **Customer.io** and **Twilio** to deliver SMS messages on our behalf. We do not sell your phone number or share it with third parties for their own marketing purposes. ### 10. Changes We may update these SMS Terms from time to time. Material changes will be reflected by updating the "Last Updated" date and, where appropriate, providing notice through the Service. Your continued receipt of SMS messages after changes become effective constitutes acceptance of the updated SMS Terms unless you opt out. ### 11. Contact Phygitals, Inc. 1111B S Governors Ave STE 34931 Dover, DE 19904, United States Email: **** Related documents: * [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy) * [Terms of Service](https://docs.phygitals.com/user-agreements/terms-of-service) * [SMS Opt-In and Opt-Out](https://docs.phygitals.com/user-agreements/sms-opt-in-and-opt-out) # SMS Opt-In and Opt-Out ## SMS Opt-In and Opt-Out **Last Updated:** July 8, 2026 This page describes how Phygitals collects consent for SMS messaging, how users can opt in and opt out, and how we maintain compliance records required for SMS registration and delivery through Customer.io. For the full legal terms governing SMS, see our [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms), [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy), and [Terms of Service](https://docs.phygitals.com/user-agreements/terms-of-service). ### Overview Phygitals sends SMS messages only to users who **separately and affirmatively opt in** to receive text messages. Adding a phone number for login authentication (via Privy) or for shipping a physical card redemption does **not** automatically enroll you in marketing SMS. ### Where Users Opt In Users may opt in to Phygitals SMS alerts through: 1. **Onboarding — Add Phone step:** During account onboarding, users may choose to add a mobile number to receive pack drop alerts. Opt-in requires affirmative action and displays the consent disclosure below. 2. **Account Settings:** Users with an existing account may enable SMS alerts from their profile or notification settings, where available. 3. **Future collection points:** Any web form, checkout flow, or landing page that collects SMS consent will display the required disclosure and link to our Privacy Policy and SMS Messaging Terms. Users may skip SMS opt-in during onboarding ("Maybe later") without affecting account creation or platform access. ### Required Consent Disclosure At each SMS opt-in point, Phygitals presents language substantially equivalent to the following: > By providing your phone number and opting in to SMS alerts, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., pack drop alerts) from **Phygitals** at the mobile number provided. Consent is not a condition of purchase. Reply **HELP** for help and **STOP** to cancel. Msg frequency varies. Msg & data rates may apply. View our [Terms of Service](https://docs.phygitals.com/user-agreements/terms-of-service), [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy), and [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms). Where a checkbox is used, it is **unchecked by default** and must be actively selected to opt in. ### What We Record When a user opts in, Phygitals records: | Attribute | Description | | ----------------------- | ----------------------------------------------------------------------- | | `phone` | Mobile number in E.164 format (e.g., `+14155552671`) | | `sms_consent` | `true` when the user has opted in to marketing SMS | | `sms_consent_timestamp` | Date and time consent was captured (UTC) | | `sms_consent_source` | Where consent was collected (e.g., `onboarding_v2`, `account_settings`) | | `sms_consent_language` | Version or hash of the disclosure language shown at opt-in | When a user opts out, we record: | Attribute | Description | | ----------------------- | --------------------------------------------------- | | `sms_opt_out` | `true` when the user has opted out of marketing SMS | | `sms_opt_out_timestamp` | Date and time the opt-out was processed | These attributes are stored in Customer.io and honored by our messaging segments. Opt-out status takes precedence over any prior opt-in and must not be overwritten by stale data imports. ### Opt-Out Methods Users may opt out of marketing SMS at any time by: 1. **Replying STOP** (or CANCEL, END, QUIT, UNSUBSCRIBE, OPT-OUT, REVOKE) to any Phygitals SMS message; 2. **Replying HELP** for assistance; 3. **Emailing ** with the subject line "SMS Opt-Out"; or 4. **Disabling SMS alerts** in account settings, where available. Opt-out requests are processed **immediately**. We send a one-time confirmation message and add the phone number to our suppression list. ### Message Types After Opt-Out After opting out of marketing SMS, users will **not** receive promotional or marketing text messages. We may still send **transactional** messages strictly necessary to complete a specific request the user initiated (for example, a shipping update for an in-progress physical card claim). ### Audience Segmentation Marketing SMS campaigns in Customer.io are sent only to profiles that meet all of the following: * `sms_consent` is `true` * `sms_opt_out` is not `true` * `phone` is present and stored in E.164 format * User meets eligibility requirements in our [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms) ### Record Retention Phygitals retains SMS opt-in records, message content, delivery receipts, and opt-out records for a minimum of **four (4) years** after the last message is sent to a user, or as required by applicable law and carrier audit requirements. ### Public Policy Links For Customer.io and carrier registration, the following documents are publicly accessible: * [Privacy Policy](https://docs.phygitals.com/user-agreements/privacy-policy) * [Terms of Service](https://docs.phygitals.com/user-agreements/terms-of-service) * [SMS Messaging Terms](https://docs.phygitals.com/user-agreements/sms-messaging-terms) ### Contact Questions about SMS opt-in, opt-out, or these procedures: **** # NFT & Digital Asset Terms Terms governing the creation, ownership, transfer, and redemption of compressed NFTs (cNFTs) and other digital assets on the Phygitals platform. ### 1. Overview These NFT & Digital Asset Terms ("**NFT Terms**") govern the creation, ownership, transfer, sale, and redemption of non-fungible tokens ("**NFTs**") and other digital assets on the Phygitals platform (the "**Service**"). These NFT Terms are part of and incorporated into the Phygitals Terms of Service. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Service. Phygitals operates a hybrid physical-digital collectibles platform where each digital NFT corresponds to a real, physical trading card stored in a professional vault facility. The NFTs on our platform serve as verifiable digital certificates of ownership for the underlying physical assets. By purchasing, holding, transferring, or otherwise interacting with NFTs on the Service, you agree to be bound by these NFT Terms. The digital asset landscape is evolving rapidly, and regulatory frameworks vary by jurisdiction. It is your responsibility to understand and comply with all laws and regulations applicable to your purchase, ownership, and transfer of digital assets in your jurisdiction. ### 2. What Are Compressed NFTs (cNFTs) Digital assets on the Phygitals platform are implemented as **compressed NFTs (cNFTs)** on the **Solana blockchain**. Compressed NFTs are a specific type of non-fungible token created using the **Metaplex Bubblegum** protocol, which leverages concurrent Merkle trees to store NFT data in a highly cost-efficient manner while maintaining the security and verifiability guarantees of the Solana blockchain. Key technical characteristics of cNFTs on Phygitals: * **Blockchain:** All cNFTs are minted and exist on Solana mainnet-beta. Phygitals does not operate on any other blockchain; * **Protocol:** cNFTs are created using the Metaplex Bubblegum program, which is the standard for compressed NFTs on Solana; * **Token Standard:** Assets conform to the SPL Token standard with Metaplex Token Metadata; * **Compression:** Unlike traditional NFTs where each token requires its own on-chain account, cNFTs store data in compressed Merkle trees, significantly reducing costs while preserving provability and ownership verification; * **Metadata:** Each cNFT contains metadata including the card's image, name, grading information, grader identity, collection, category, and other attributes. Metadata is stored off-chain with on-chain verification; * **Immutability:** Once minted, the core attributes of a cNFT (representing the authenticated, graded physical card) are immutable and verifiable by anyone on the Solana blockchain. cNFTs are functionally equivalent to standard NFTs for purposes of ownership, transfer, and marketplace trading. They can be viewed in compatible Solana wallets, listed on Solana NFT marketplaces that support compressed NFTs, and transferred between Solana wallets. ### 3. Ownership Rights When you acquire a cNFT on the Phygitals platform - whether through a pack purchase, marketplace transaction, Pack Party, or any other means - you receive the following: * **Digital Token Ownership:** You own the specific cNFT token as recorded on the Solana blockchain. Ownership is determined solely by the blockchain record associated with your wallet address; * **Right to the Physical Card:** Ownership of the cNFT entitles you to claim the corresponding physical trading card from vault storage, subject to the Claim process and conditions described in the Terms of Service and Shipping & Redemption documentation; * **Right to Transfer:** You may transfer, sell, or otherwise dispose of the cNFT through the Phygitals marketplace, compatible third-party marketplaces, or direct wallet-to-wallet transfer on the Solana blockchain; * **Right to Display:** You may display the digital image associated with your cNFT for personal, non-commercial purposes. **Ownership of a cNFT does NOT grant you:** * Any intellectual property rights in the underlying card imagery, brand names, logos, or content (e.g., Pokemon, Yu-Gi-Oh!, Dragon Ball, One Piece, or sports league trademarks); * Any right to reproduce, distribute, create derivative works from, or commercially exploit the card imagery or metadata; * Any equity, ownership stake, or governance rights in Phygitals, Inc. or any associated entity; * Any right to future revenue, dividends, royalties, or distributions from Phygitals; * Any guarantee of value, liquidity, or appreciation of the digital asset. Phygitals reserves the right to charge marketplace fees, royalties, or other fees on transfers and sales of cNFTs, as disclosed at the time of transaction. **Not a Security:** cNFTs on the Phygitals platform represent digital certificates of ownership for physical collectible cards. They do not represent equity, debt, revenue share, governance rights, or any form of investment contract in Phygitals, Inc. or any other entity. cNFTs are not securities and are not marketed, offered, or sold as securities. Phygitals does not offer securities of any kind. You should not purchase cNFTs with the expectation of profit derived from the efforts of Phygitals or any third party. ### 4. Minting & Tokenization The process of creating a cNFT on the Phygitals platform is called "**minting**" or "**tokenization**." Minting occurs in the following scenarios: * **Platform Inventory:** Phygitals acquires physical trading cards through its vault partners (PSA, Fanatics, Alt) and other sources. These cards are professionally authenticated, graded, and photographed. The card data is then used to mint corresponding cNFTs on the Solana blockchain; * **User Submissions:** Users may submit their own physical trading cards to Phygitals for tokenization. Upon receipt, authentication, and grading by our vault partners, the cards are minted as cNFTs. The Submit process is subject to Phygitals' acceptance criteria and applicable fees; * **Pack Contents:** Cards within digital packs are minted (or allocated from existing minted inventory) and revealed to the purchaser upon pack opening. Each minted cNFT is linked to a specific, individually identifiable physical card. The card's metadata - including its image, grade, grading authority, collection, set, and other attributes - is embedded in the token's metadata at the time of minting. Phygitals makes commercially reasonable efforts to ensure the accuracy of metadata but does not warrant that metadata is free from errors. The minting process is performed by Phygitals or its authorized agents. Users do not directly mint cNFTs on the blockchain; rather, the platform handles the minting process and delivers the resulting tokens to the user's Solana wallet. ### 5. Wallet & Custody Digital assets on the Phygitals platform are held in Solana wallets. Depending on your account configuration, your wallet may be: * **Embedded Wallet:** An embedded Solana wallet automatically created and managed through Privy. Embedded wallets are generated for users who do not connect an external wallet at the time of registration. Private keys for embedded wallets are managed by Privy using secure, distributed key management infrastructure; * **External Wallet:** A self-custody Solana wallet that you control independently (e.g., Phantom, Solflare, Backpack, Ledger, or other compatible wallets). When you connect an external wallet, you retain full control of your private keys. **Important considerations regarding custody:** * Phygitals does not have direct access to your wallet's private keys, whether embedded or external; * All blockchain transactions (purchases, sales, transfers) require your explicit approval via wallet signing. Phygitals does not perform automated debits from your wallet; * If you use an embedded wallet, the security and availability of your wallet are dependent on Privy's infrastructure and services. Phygitals is not responsible for any failure, disruption, or security breach related to the authentication provider's wallet management services; * If you use an external wallet, you are solely responsible for safeguarding your private keys and seed phrases. Loss of your private keys will result in permanent, irreversible loss of access to your digital assets; * Phygitals cannot reverse, cancel, or modify blockchain transactions once they are submitted and confirmed on the Solana network. The supported currencies for transactions on the Phygitals platform are **USDC** (primary), **USDT**, and **SOL**, all on the Solana blockchain. The platform covers gas (transaction) fees for withdrawals to external wallets. ### 6. Blockchain Risks By using the Service and interacting with digital assets, you acknowledge and accept the inherent risks associated with blockchain technology and digital assets: * **Network Risks:** The Solana blockchain is a decentralized network that may experience congestion, downtime, forks, or other disruptions that could affect the availability, speed, or cost of transactions. Phygitals has no control over the Solana network and is not responsible for network issues; * **Smart Contract Risks:** cNFTs are created and managed through smart contracts (including the Metaplex Bubblegum program). Smart contracts may contain bugs, vulnerabilities, or be subject to exploits that could result in loss of assets. While Phygitals uses established, audited protocols, no smart contract can be guaranteed to be free from vulnerabilities; * **Irreversibility:** Blockchain transactions are irreversible once confirmed. If you send a cNFT or cryptocurrency to the wrong address, or if a transaction is executed due to a compromise of your wallet, Phygitals cannot reverse or recover the transaction; * **Regulatory Risks:** The legal and regulatory landscape for NFTs and digital assets varies by jurisdiction and is rapidly evolving. Changes in laws or regulations may affect your ability to purchase, hold, transfer, or sell digital assets. It is your responsibility to comply with applicable laws; * **Technology Risks:** Changes to the Solana blockchain protocol, the Metaplex standard, or related infrastructure could affect the functionality, interoperability, or value of cNFTs; * **Wallet Security:** Your digital assets are only as secure as your wallet. Compromise of your wallet credentials (private keys, seed phrases, or embedded wallet account) could result in theft or permanent loss of your assets; * **Third-Party Platform Risks:** If you transfer cNFTs to third-party marketplaces or wallets, those platforms may have their own terms, limitations, or risks. Phygitals is not responsible for the acts or omissions of third-party platforms. **PHYGITALS DISCLAIMS ALL LIABILITY FOR LOSSES ARISING FROM BLOCKCHAIN RISKS, INCLUDING BUT NOT LIMITED TO NETWORK FAILURES, SMART CONTRACT VULNERABILITIES, HACKING, REGULATORY CHANGES, OR USER ERROR IN MANAGING WALLETS OR TRANSACTIONS.** ### 7. No Guarantee of Value Digital assets, including cNFTs on the Phygitals platform, are subject to market forces and their value may fluctuate significantly. Phygitals makes no representations, warranties, or guarantees regarding: * The current or future monetary value of any cNFT or digital asset; * The liquidity or marketability of any cNFT; * The accuracy of Fair Market Value (FMV) estimates displayed on the platform, which are sourced from third-party pricing providers and are provided for informational purposes only; * The continued operation of the marketplace or any secondary market for cNFTs; * The value, condition, or authenticity of the underlying physical card beyond the initial professional grading and authentication performed by our vault partners. The value of trading cards and their corresponding digital assets is influenced by numerous factors outside of Phygitals' control, including but not limited to market demand, collector sentiment, card condition, rarity, the performance of athletes (for sports cards), the popularity of franchises, macroeconomic conditions, and regulatory developments. **Digital assets are speculative in nature. You should not purchase digital assets as an investment and should be prepared for the possibility that your assets may lose some or all of their value. Phygitals does not provide investment, financial, or tax advice.** The buyback feature, where available, provides a time-limited offer to repurchase recently pulled cards at the applicable buyback rate as displayed at the time of the pack opening. Buyback rates vary by pack tier and are subject to change at Phygitals' discretion. The buyback feature is not a guarantee of ongoing value or liquidity. ### 8. Transfer & Sale You may transfer or sell your cNFTs through the following mechanisms: * **Phygitals Marketplace:** The integrated marketplace, powered by marketplace infrastructure on the Solana blockchain, allows you to list cards for sale, make and accept offers, and execute purchases. Marketplace transactions are subject to applicable fees as disclosed at the time of transaction; * **Direct Transfer:** You may transfer cNFTs directly from your Solana wallet to another Solana wallet address. Direct transfers are peer-to-peer blockchain transactions and are not facilitated or monitored by Phygitals; * **Third-Party Marketplaces:** cNFTs may be listed and traded on third-party Solana NFT marketplaces that support compressed NFTs. Transactions on third-party platforms are governed by those platforms' terms and conditions. **Important transfer and sale considerations:** * All marketplace transactions are executed on the Solana blockchain and are **final and irreversible**; * When you sell a cNFT, ownership of both the digital token and the right to claim the corresponding physical card transfers to the buyer; * Marketplace fees and any applicable royalties are deducted automatically at the time of sale; * You are responsible for ensuring the accuracy of wallet addresses when initiating transfers. Phygitals cannot recover assets sent to incorrect addresses; * You are solely responsible for any tax obligations arising from the sale or transfer of digital assets; * Phygitals reserves the right to restrict marketplace access or freeze assets if it suspects fraudulent activity, market manipulation, or violations of the Terms of Service. ### 9. Burning & Redemption "**Burning**" refers to the process of permanently destroying a cNFT on the blockchain. On the Phygitals platform, burning occurs primarily in the context of physical card redemption (the Claim process): * **Claim (Digital to Physical):** When you redeem a cNFT for the corresponding physical card, the cNFT is burned (permanently removed from the blockchain) upon successful processing of the claim. This ensures that the digital token cannot continue to circulate while the physical card is being shipped to you. The burn is irreversible - once a cNFT is burned, it cannot be restored or re-minted; * **Physical Fulfillment:** Following the burn, the corresponding physical card(s) are shipped from the applicable vault facility (PSA, Fanatics, or Alt) to the shipping address you provided. Delivery timelines vary by vault partner and destination; * **Re-Tokenization:** If you wish to re-digitize a physical card that was previously claimed, you may do so through the Submit process, which requires sending the card back to a Phygitals vault for re-authentication, re-grading (if applicable), and re-minting as a new cNFT. You acknowledge that the Claim process involves coordination between Phygitals, its vault partners, and shipping carriers, and that delays may occur due to factors outside of Phygitals' control. Phygitals is not responsible for loss, damage, or delay during shipping. Please refer to our Shipping & Redemption documentation for complete details on the Claim process, shipping timelines, and liability. **Voluntary Burning:** You should not burn a cNFT unless you are initiating a Claim. Burning a cNFT outside of the Claim process will result in the permanent loss of both the digital token and your ability to claim the corresponding physical card. Phygitals is not responsible for assets that are burned voluntarily or accidentally outside of the Claim process. ### 10. Contact Information If you have questions about these NFT & Digital Asset Terms, the technical implementation of cNFTs, or your digital assets on the Phygitals platform, please contact us: **Phygitals, Inc.**\ 1111B S Governors Ave STE 34931\ Dover, DE 19904, United States\ Email: \ Support: # Marketplace Guidelines Rules, policies, and best practices for buying, selling, and trading cards on the Phygitals marketplace. ### Overview The Phygitals marketplace enables peer-to-peer trading of digital collectibles, each backed 1:1 by a real, authenticated physical card held in secure vault storage. Our marketplace provides fast, secure, and transparent transactions for all participants. When you purchase a card on Phygitals, you acquire verified digital ownership of that asset, with the option to redeem the underlying physical card at any time. These guidelines govern all marketplace activity on the Phygitals platform. By listing, purchasing, or making offers on the marketplace, you agree to comply with these guidelines in addition to our Terms of Service and NFT & Digital Asset Terms. ### Listing Cards Any card in your Phygitals wallet can be listed for sale on the marketplace. To list a card: * **Set your price:** Choose a listing price. All marketplace prices are denominated in the platform's supported currencies. You may update or cancel your listing at any time before a sale is completed. * **Instant listing:** Listings are published immediately and become visible to all marketplace participants. There is no approval queue for standard listings. * **Multiple listings:** You may list multiple cards simultaneously. Each card is listed individually with its own price. * **Collection-level listing:** You can browse and list cards within specific collections, making it easy to manage inventory across Pokemon TCG, Baseball, Football, Basketball, One Piece, Yu-Gi-Oh!, Dragon Ball, and Phygitals-original collections. When your card sells, proceeds (minus applicable fees) are deposited directly to your connected wallet. **Important:** Once a card is listed and a buyer completes the purchase, the sale is final. The digital collectible is transferred to the buyer and the corresponding vault custody rights transfer accordingly. ### Buying Cards Purchasing cards on the Phygitals marketplace is straightforward. Browse available listings by collection, card type, grade, price, or other filters. * **Buy Now:** Purchase any listed card at the seller's asking price. The transaction is executed immediately. * **Filtering & sorting:** Use the marketplace's filtering tools to narrow results by collection, price range, card attributes, grading status, and more. Sort by price (low to high or high to low), recently listed, or other criteria. * **Card details:** Before purchasing, review the card's full details including high-resolution images, grading information (where applicable), fair market value (FMV) sourced from industry-standard pricing providers, collection metadata, and transaction history. * **Wallet balance:** Ensure your connected wallet has sufficient funds in your wallet to cover the purchase price plus any applicable network transaction fees. All purchases are final. Upon completion, the digital collectible is transferred to your wallet and you assume full ownership and custody rights over the underlying physical card. ### Making & Accepting Offers The offer system allows buyers to propose a price for cards they are interested in, even if the card is not currently listed for sale. * **Making an offer:** You can submit an offer on any card in a supported collection. Offers are denominated in the platform's supported currencies and require the funds to be available in your wallet at the time the offer is accepted. * **Collection offers:** Submit offers across an entire collection. A collection offer will be matched against any card in that collection that a seller is willing to part with at your specified price. * **Offer duration:** Offers remain active until they are accepted, cancelled by the maker, or expire based on the conditions set at creation. * **Accepting an offer:** If you hold a card that has received an offer, you may accept it to complete the sale at the offered price. Acceptance is final and triggers an immediate transfer. * **Cancelling an offer:** You may cancel any outstanding offer you have made at any time, provided it has not already been accepted. ### Sweep Mode Sweep mode allows buyers to purchase multiple cards from a collection in a single transaction, automatically selecting the lowest-priced listings up to a specified quantity or budget. * **How it works:** Select a collection, enable sweep mode, and specify how many cards you wish to purchase. The marketplace will bundle the lowest-priced available listings into a single transaction. * **Efficiency:** Sweeping is optimized to minimize transaction costs and maximize execution speed. * **Limits:** Sweep transactions are subject to platform transaction size limits. Extremely large sweeps may be split into multiple transactions automatically. Sweep mode is a powerful tool for collectors looking to quickly acquire multiple cards. All standard marketplace fees apply to each card purchased via sweep. ### Fees & Commissions Phygitals charges a marketplace fee on completed sales to support platform operations, vault storage, and ongoing development. The current fee structure is as follows: * **Marketplace fee:** A transaction fee, as displayed at the time of listing and sale, is charged on each completed transaction. This fee is deducted from the seller's proceeds at the time of sale. * **Network fees:** Standard network transaction fees apply to all marketplace operations (listings, purchases, offers, cancellations). These fees are typically minimal (fractions of a cent). * **No listing fees:** There is no charge to list a card for sale on the marketplace. * **No buyer premiums:** Buyers pay the listed price plus network fees only. There is no additional buyer-side commission. Fee rates are configurable and may be adjusted periodically. Any changes to the fee structure will be communicated to users in advance. The applicable fee at the time of a completed transaction governs that sale. Royalty fees, where applicable to specific collections, are handled in accordance with collection-level settings. ### Prohibited Listings The following types of listings and marketplace activity are strictly prohibited: * **Counterfeit or inauthentic cards:** All cards on the platform must be genuine, authenticated physical collectibles. Attempting to list or sell counterfeit items is grounds for immediate account suspension. * **Wash trading:** Trading between your own accounts or coordinating trades to artificially inflate prices or trading volume is prohibited. * **Market manipulation:** Any activity designed to artificially manipulate card prices, including coordinated buying, shill bidding, or price-fixing arrangements, is strictly forbidden. * **Fraudulent listings:** Listings that materially misrepresent the card being sold, including its condition, grade, or authenticity, are prohibited. * **Sanctioned parties:** Users subject to economic sanctions or located in jurisdictions where digital asset trading is prohibited may not participate in marketplace activity. Phygitals reserves the right to remove any listing and suspend any account that violates these guidelines. Repeated or egregious violations may result in permanent account termination and forfeiture of platform privileges. ### Dispute Resolution All completed marketplace sales are final and irreversible. Our digital custody system serves as the definitive record of ownership and transaction history. If you believe a transaction involved fraud, misrepresentation, or a platform error, you may file a dispute by contacting our support team. Disputes are evaluated on a case-by-case basis. * **Filing a dispute:** Contact our support team at with the transaction details, your wallet address, and a description of the issue. Include any relevant screenshots or evidence. * **Investigation:** Our team will review transaction data, card metadata, and any supporting evidence. We may request additional information from either party. * **Resolution:** While completed transactions cannot be reversed, Phygitals may take corrective actions including account restrictions, credit issuance, or other remedies at our sole discretion. * **Timeframe:** Disputes should be filed within 7 days of the transaction. We aim to respond to all disputes within 5 business days. * **Chargeback Policy:** If you file a chargeback or payment dispute with your bank or card issuer without first using our internal dispute process, your account may be suspended and assets frozen pending investigation. We strongly encourage resolution through our support team before initiating chargebacks. For disputes that cannot be resolved through our internal process, please refer to the arbitration and governing law provisions in our Terms of Service. ### Contact If you have questions about these Marketplace Guidelines or need assistance with marketplace activity, please reach out to us: * **Support:** * **Legal:** We reserve the right to update these guidelines at any time. Material changes will be communicated through the platform and/or via email. Continued use of the marketplace following any updates constitutes acceptance of the revised guidelines. # Card Listing Guidelines Rules and guidelines for listing collectible cards on the Phygitals marketplace, including pricing, authenticity requirements, prohibited listings, and enforcement. ### Overview The Phygitals marketplace enables peer-to-peer trading of digital collectible cards backed by real physical cards in vault storage. To maintain a trustworthy, fair, and transparent trading environment, all marketplace listings must comply with these guidelines. By listing a card on the marketplace, you agree to these guidelines in addition to the Terms of Service and Marketplace Guidelines. ### Listing Requirements To list a card on the Phygitals marketplace, the following requirements must be met: * **Authenticated account:** You must have a fully registered and authenticated Phygitals account. Guest accounts cannot create marketplace listings. * **Card ownership:** You must own the digital collectible representing the card in your wallet. You cannot list cards you do not own. * **Card in vault custody:** The corresponding physical card must be in active vault custody with one of our professional vault partners. Cards that are in transit, pending claim, or otherwise not in vault custody cannot be listed. * **Not encumbered:** The card must not be subject to any active pawn loan, pending claim, active Pack Party, or other encumbrance that prevents transfer. * **Good standing:** Your account must be in good standing with no active violations or restrictions. ### Pricing Guidelines Sellers are free to set their own asking prices for cards listed on the marketplace. However, the following guidelines apply: * **Fair Market Value (FMV) reference:** Each card displays an FMV sourced from industry-standard pricing providers. FMV is provided as a reference point and does not restrict your pricing. You may list above or below FMV. * **No price manipulation:** You must not engage in artificial price manipulation, including wash trading (buying and selling between your own accounts), coordinated trading to inflate or deflate prices, or shill bidding on your own listings. * **Honest representation:** Your listing price should reflect a genuine willingness to sell at that price. Listings with unreasonable prices created solely to manipulate market data or FMV calculations may be removed. * **Currency:** All marketplace prices are denominated in USD and settled in USDC/USDT. ### Marketplace Fees Phygitals charges a marketplace fee on completed transactions. Fee details: * **Seller fee:** A percentage-based fee is deducted from the sale price and retained by the platform. The current fee rate is displayed at the time of listing and at the point of sale. * **No listing fee:** Creating a listing is free. Fees are only charged upon a completed sale. * **Fee transparency:** The exact fee amount and your net proceeds are displayed before you confirm a listing and before a sale is finalized. * **Fee changes:** Phygitals reserves the right to modify marketplace fee rates. Changes to fees will be communicated through the platform and will not apply retroactively to existing active listings. ### Prohibited Listings The following types of listings are strictly prohibited on the Phygitals marketplace: * **Counterfeit or fraudulent cards:** Listings for cards that are not genuine, have been tampered with, or have falsified grading information; * **Stolen goods:** Listings for cards obtained through theft, fraud, unauthorized access, or any other illegal means; * **Misrepresented items:** Listings with intentionally false or misleading descriptions, images, grades, or attributes; * **Cards not in custody:** Attempting to list a card whose physical counterpart is not currently held in Phygitals vault custody; * **Encumbered cards:** Listing cards that are subject to active pawn loans, pending claims, or other restrictions; * **Duplicate listings:** Creating multiple simultaneous listings for the same card; * **Off-platform transactions:** Using listings to facilitate transactions outside the Phygitals platform to avoid marketplace fees or protections. ### Authenticity & Grading All cards listed on the Phygitals marketplace have been: * **Authenticated** by professional grading services or through Phygitals' intake process; * **Photographed** with high-resolution images showing the actual physical card; * **Catalogued** with accurate metadata including set, card number, grade, grading service, and other relevant attributes. The integrity of this information is maintained by the platform. Sellers cannot modify the grading, authentication, or cataloguing data associated with a card. If you believe any card metadata is inaccurate, contact our support team for investigation. ### Offers & Bids In addition to fixed-price listings, the marketplace supports offers and bids. The following rules apply: * **Binding offers:** When you make an offer on a card, you are committing to purchase at the offered price if the seller accepts. Do not make offers you do not intend to honor. * **Offer cancellation:** You may cancel an unaccepted offer at any time before the seller accepts it. * **Acceptance:** When a seller accepts your offer, the transaction is executed and is final. * **No shill bidding:** Making offers on your own listings, or coordinating with others to place artificial offers, is prohibited. ### Enforcement Phygitals actively monitors the marketplace for violations of these guidelines. Enforcement actions may include: * **Listing removal:** Listings that violate these guidelines may be removed without notice; * **Warnings:** First-time or minor violations may result in a warning and an opportunity to correct the issue; * **Marketplace restriction:** Repeated violations may result in temporary or permanent restriction from marketplace activities; * **Account suspension or termination:** Serious violations (fraud, counterfeiting, wash trading) may result in immediate account suspension or permanent termination; * **Reporting:** Fraud and criminal activity may be reported to applicable law enforcement authorities. If you believe a listing violates these guidelines, please report it through the platform's reporting feature or contact us at . ### Contact For questions about listing guidelines or to report a marketplace issue: * **Support:** * **Legal:** # Vault & Storage How your physical collectible cards are stored, insured, and managed in Phygitals' professional vault facilities. ### Overview Phygitals maintains custody of physical collectible cards on behalf of card owners in professional, climate-controlled vault facilities located in the United States. Each card on the platform is a real, authenticated physical item stored securely by one of our vault partners. When you own a digital collectible on the Phygitals platform, you hold verifiable digital ownership of the corresponding physical card. Phygitals acts as custodian of the physical item, ensuring it is stored in optimal conditions, covered by our vault partners' insurance programs, and available for redemption when you choose to claim it. Our vault infrastructure is designed to preserve the condition and value of your cards for as long as they remain on the platform. This document explains how our vault system works, who our storage partners are, and what protections are in place for your physical assets. ### Vault Partners Phygitals works with industry-leading vault partners to ensure the highest standards of card storage and security. All vault facilities are located in the **United States**. Our current vault partners include: #### PSA Vault **PSA** (Professional Sports Authenticator) is the world's largest and most trusted third-party trading card authentication and grading service. Cards stored through PSA's vault services benefit from their decades of expertise in handling and preserving collectible cards. * PSA vault facilities are located in the United States. * PSA vault facilities meet strict environmental and security standards for long-term collectible preservation. * All cards stored with PSA are insured under PSA's insurance program. #### Fanatics Vault **Fanatics** is a global leader in licensed sports merchandise and collectibles. Fanatics' vault services provide secure, professional-grade storage for sports and trading cards. * Fanatics vault facilities are located in the United States and are purpose-built for collectibles storage with enterprise-grade security. * Cards stored with Fanatics benefit from their extensive logistics and fulfillment infrastructure. * All cards stored with Fanatics are insured under Fanatics' insurance program. #### Alt Vault **Alt** (alt.xyz) is a collectibles platform providing vaulting, pricing data, and marketplace services. Alt also serves as a source for fair market value (FMV) data used across the Phygitals platform. * Alt vault facilities are located in the United States. * Alt provides real-time and historical pricing data used to establish FMV for cards on the platform. * All cards stored with Alt are insured under Alt's insurance program. #### Sealed Product Vaulting In addition to our card vault partners, Phygitals stores sealed trading card products (e.g., booster boxes, elite trainer boxes, and other sealed items) with Alt Vault, managed by an internal team.
* Sealed products are stored in secure, climate-controlled conditions to preserve packaging integrity and product quality. * Sealed items purchased or held on the platform are stored until claimed for physical delivery. ### Storage Conditions All vault facilities used by Phygitals maintain strict environmental controls to ensure the long-term preservation of collectible cards. Storage conditions include: * **Climate control:** Temperature and humidity are maintained at optimal levels to prevent warping, fading, and degradation of card materials. Facilities operate within industry-standard ranges for paper and cardboard collectible preservation. * **Security:** Vault facilities are equipped with 24/7 surveillance, access control systems, alarm systems, and on-site security personnel. Physical access is restricted to authorized personnel only. * **Fire protection:** Facilities are equipped with fire suppression systems designed to protect stored goods, including clean agent suppression systems that minimize damage to collectibles. * **Inventory management:** Each card is individually catalogued, photographed, and tracked in our inventory management system. The location of every card is documented and auditable. * **Handling protocols:** Cards are handled by trained professionals using appropriate protective equipment (gloves, sleeves, cases) to prevent damage during intake, storage, and fulfillment. Phygitals and its vault partners are committed to maintaining the condition of your cards at the level documented at the time of intake. Normal wear consistent with proper professional storage is not considered damage. ### Insurance & Liability All physical cards stored in Phygitals' vault facilities are covered by insurance provided through our vault partners - **Alt**, **PSA**, and **Fanatics**. Each vault partner maintains its own insurance program covering cards stored in their respective facilities. Insurance coverage is subject to the terms, conditions, exclusions, and limits of each vault partner's insurance policy. Phygitals itself does not act as an insurer; rather, insurance coverage is provided under the policies maintained by our vault partners. * **Coverage:** Insurance covers loss or damage resulting from covered perils (which may include theft, fire, natural disasters, and other events) while cards are in vault custody, subject to the terms, conditions, and exclusions of each vault partner's insurance policy. Coverage extends to the fair market value of the card at the time of loss, as determined under the applicable vault partner's insurance policy. * **Fair market value:** In the event of an insured loss, the value of the card will be determined based on the FMV data sourced from [alt.xyz](https://alt.xyz/) and other relevant market data at the time of the loss event. * **Claims process:** If you believe your card has been lost or damaged while in vault custody, contact our team at . We will investigate the claim and work with the applicable vault partner and their insurance providers to resolve it. * **Exclusions:** Insurance does not cover loss of value due to market fluctuations, changes in grading standards, or conditions that existed prior to the card entering vault custody. Insurance coverage is subject to the terms and conditions of the applicable vault partner's insurance policies, which may vary by vault partner. * **Third-party insurance:** Because insurance is provided by our vault partners rather than by Phygitals directly, Phygitals does not guarantee coverage for any specific loss. In the event of a dispute regarding insurance coverage, the terms of the vault partner's insurance policy shall govern. * **Insurance limitations:** Insurance is subject to deductibles, exclusions, per-incident limits, and aggregate limits under each vault partner's policy. Coverage may not be sufficient to cover the full replacement value of all stored items in the event of a catastrophic loss. Users are encouraged to consider supplemental insurance for high-value items if available through third-party providers. **Limitation of liability:** While Phygitals takes every reasonable precaution to protect your cards, our total liability for any card in custody is limited to the fair market value of that card as determined by available market data. Phygitals is not liable for consequential, incidental, or speculative damages. Please refer to our Terms of Service for complete liability provisions. ### How Cards Enter the Platform Physical cards enter the Phygitals platform through the following channels: * **User submissions:** Card owners can submit their physical cards to be digitized on the platform. The submission process involves shipping your cards to one of our vault facilities, where they are authenticated, catalogued, photographed, and converted into digital collectibles. See our Submit Cards documentation for detailed instructions. * **Partner intake:** Cards may enter the platform through arrangements with vault partners, grading companies, or other collectibles businesses that integrate with the Phygitals platform. * **Pack openings:** Some cards enter circulation through Phygitals' pack opening events, where sealed products are opened on-platform and the resulting cards are digitized and distributed. See our Pack Opening & Buyback documentation for details. Regardless of how a card enters the platform, every card undergoes the same authentication and cataloguing process to ensure that all digital collectibles on the marketplace are backed by genuine, verified physical cards. ### Fair Market Value Fair market value (FMV) for cards on the Phygitals platform is sourced from [**alt.xyz**](https://alt.xyz/), a leading collectibles data provider. FMV data is used for the following purposes: * **Reference pricing:** FMV is displayed on card detail pages to give buyers and sellers a market-based reference point for pricing decisions. * **Insurance valuation:** FMV data is used to determine the value of cards in the event of an insurance claim. * **Platform analytics:** Aggregate FMV data is used to provide portfolio valuation tools and market insights to users. FMV data is provided for informational purposes and represents estimated market values based on recent sales data, historical trends, and comparable transactions. FMV does not guarantee that a card will sell at the indicated price. Actual marketplace prices are determined by buyers and sellers through peer-to-peer transactions. FMV data is updated regularly but may not reflect real-time market conditions. Phygitals does not guarantee the accuracy or completeness of FMV data and is not responsible for pricing decisions made based on FMV estimates. **Important:** FMV data is provided "as is" from third-party sources. Phygitals is not responsible for any losses, liquidations, missed opportunities, or other consequences resulting from inaccurate, delayed, or manipulated FMV data. ### Custody Model Phygitals operates a **custodial model** for physical collectible cards. Phygitals acts as **custodial agent** on behalf of card owners. You retain full legal title and ownership of your physical cards at all times. Phygitals holds physical possession as custodian on your behalf and maintains internal records identifying each card's owner. Key aspects of our custody model include: * **Digital ownership:** Ownership of each card is represented by a digital collectible secured in our digital custody system. The holder of the digital collectible is recognized as the owner of the corresponding physical card. * **Physical custody:** Phygitals (through its vault partners) maintains physical possession of the cards. Cards remain in vault storage until the owner initiates a redemption (claim) to receive the physical card. * **Separation of ownership and custody:** Ownership (digital) and custody (physical vault) are separate. You own your card as represented by the digital collectible; Phygitals custodies the physical item on your behalf. * **Transferability:** When a digital collectible is sold or transferred, custody rights for the corresponding physical card transfer automatically to the new owner. No physical movement of the card is required for trading. * **Redemption rights:** The owner of a digital collectible may initiate a claim at any time to receive the underlying physical card, subject to applicable fees, shipping requirements, and the terms outlined in our Shipping & Redemption policy. * **Custodial protections:** As custodial agent, Phygitals maintains internal records identifying each card and its corresponding owner. Physical cards held on your behalf are not assets of Phygitals, Inc. and are not subject to the claims of Phygitals' creditors in the event of insolvency. For details on what happens to your cards in the event of business cessation, see our [Business Continuity](http://localhost:5173/docs/business-continuity) page. This custodial model enables frictionless digital trading of physical collectibles while ensuring that every digital asset is backed 1:1 by an authentic physical card in secure storage. ### Accessing Your Cards You can access and manage your vaulted cards through the Phygitals platform at any time: * **View your collection:** All cards you own are visible in your Phygitals wallet. Each card includes high-resolution images, metadata, grading information, FMV, and vault status. * **Trade your cards:** List cards for sale on the marketplace, accept offers, or transfer digital collectibles to other wallets. * **Claim physical cards:** Initiate a claim to have one or more physical cards shipped to you. Claims are subject to the requirements outlined in our Shipping & Redemption policy. Phygitals does not restrict your ability to view, trade, or claim your cards during normal platform operations. In the event of scheduled maintenance, security incidents, or other operational disruptions, temporary restrictions may be applied. We will communicate any such restrictions through the platform and our official communication channels. ### Contact If you have questions about vault storage, insurance, custody, or any other aspect of how your physical cards are managed, please contact us: * **Support:** [**https://www.phygitals.com/contact**](https://www.phygitals.com/contact) * **Legal:** This policy may be updated periodically. Material changes will be communicated through the platform. Continued use of the platform following any updates constitutes acceptance of the revised policy. # Shipping & Redemption How to claim your physical cards from the vault, shipping requirements, processing times, and delivery details. ### Overview One of the core features of the Phygitals platform is the ability to redeem your digital collectibles for the underlying physical cards. When you claim a card, it is removed from vault storage, carefully packaged, and shipped to your specified address. The corresponding digital collectible is retired upon successful claim processing, reflecting the transition from digital ownership back to physical possession. This document covers everything you need to know about the claim and shipping process, including requirements, processing times, international shipping considerations, and how to handle issues with your shipment. ### Claiming Your Cards Claiming converts your digital collectible back into physical possession of the underlying card. The process works as follows: * **Initiate a claim:** From your Phygitals wallet, select the card(s) you wish to claim and begin the redemption process. * **Provide shipping details:** Enter your shipping address, email address, and phone number. All fields are required. * **Confirm the claim:** Review your claim details, including any applicable fees, and confirm. Once confirmed, the claim is submitted for processing. * **Digital retirement:** Upon successful processing and shipment, the digital collectible(s) associated with your claimed cards are permanently retired, removing them from digital circulation. **Important:** Claiming is irreversible once processing begins. After your claim is confirmed and enters processing, you cannot cancel the claim or re-digitize the card without going through the full submission process again. ### Claim Requirements To successfully claim your physical cards, the following requirements must be met: * **Valid shipping address:** You must provide a complete, valid shipping address. See the [Address Requirements](http://localhost:5173/docs/shipping-and-redemption#address-requirements) section below for formatting details. * **Email address:** A valid email address is required for shipping notifications and tracking updates. * **Phone number:** A valid phone number is required for delivery coordination, particularly for international shipments where carriers may need to contact you. * **Connected wallet:** The digital collectibles you wish to claim must be in the wallet currently connected to your Phygitals account. * **No active listings:** Cards that are currently listed for sale on the marketplace must be delisted before they can be claimed. ### Processing Times Processing times vary depending on which vault facility stores your cards: * **PSA Vault:** Fulfillment typically takes approximately **1 week**, followed by shipping transit time. PSA's process involves additional handling and verification steps. Total time from claim to delivery is typically **2–3 weeks** for domestic shipments. * **Fanatics Vault:** Fulfillment typically takes **2–7 business days**, followed by shipping transit time. Total time from claim to delivery is typically **1–2 weeks** for domestic shipments. * **Alt Vault:** Fulfillment typically takes **2–7 business days**, followed by shipping transit time. Total time from claim to delivery is typically **1–2 weeks** for domestic shipments. These estimates are for domestic (United States) shipments under normal operating conditions. International shipments will require additional time. All processing times are estimates and not guarantees; actual times may vary based on volume, periods of congestion, carrier performance, and other factors. If your claim includes cards from multiple vaults, each vault will process and ship its cards independently. You may receive multiple packages for a single claim. ### Shipping & Delivery Once your claim has been processed and your cards have been packaged, they will be shipped via a reputable carrier with tracking and insurance. * **Packaging:** Cards are carefully packaged using protective materials designed for collectible card shipping, including rigid mailers, top loaders, bubble wrap, and/or padded envelopes as appropriate for the value and quantity of cards. * **Tracking:** A tracking number will be provided to you via email once your shipment has been dispatched. You can use this tracking number to monitor your delivery status. * **Insurance:** Shipments are insured during transit. Insurance coverage is based on the declared value of the cards being shipped. * **Signature requirement:** High-value shipments may require a signature upon delivery. The carrier and vault partner will determine the appropriate delivery confirmation method based on shipment value. * **Delivery attempts:** If delivery is unsuccessful, the carrier will follow their standard re-delivery procedures. Unclaimed packages may be returned to the vault after the carrier's holding period expires. Shipping fees, if applicable, will be displayed during the claim process before you confirm your claim. Phygitals reserves the right to adjust shipping fees based on carrier rates, destination, and shipment characteristics. ### International Shipping Phygitals supports international shipping to most countries and territories. International shipments are subject to the following additional considerations: * **Extended delivery times:** International shipments typically require additional time beyond domestic estimates. Delivery times vary significantly by destination and may range from 1–4 weeks depending on the country, customs processing times, and carrier routing. * **Carrier selection:** International shipments may be sent via different carriers than domestic shipments. The vault partner will select an appropriate international carrier based on destination, value, and available services. * **Restricted destinations:** Phygitals cannot ship to countries or territories subject to comprehensive U.S. economic sanctions or where the import of collectible cards or related goods is prohibited or restricted by local law. * **Tracking limitations:** International tracking visibility may be limited once the package crosses borders or transfers between carrier networks. Some destinations may have less detailed tracking updates than domestic shipments. International customers are encouraged to allow additional time for delivery and to ensure their address information is complete and accurate to minimize customs delays. ### Customs & Import Duties International shipments may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), or other import fees imposed by the destination country. Key points regarding customs and duties: * **Recipient responsibility:** The recipient (you) is solely responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by your country's customs authorities. These charges are not included in any fees charged by Phygitals. * **Customs declarations:** Shipments will include accurate customs declarations describing the contents and declared value of the collectible cards. Phygitals will not understate the value of shipments or misrepresent contents on customs forms. * **Delays at customs:** Packages may be held by customs authorities for inspection or duty assessment. Phygitals is not responsible for delays caused by customs processing. If customs authorities require additional documentation, we will provide reasonable assistance. * **Refused shipments:** If a shipment is refused at customs or by the recipient due to import duties or other charges, the package will be returned to the vault. The recipient may be responsible for return shipping costs and any applicable restocking fees. We recommend checking your country's customs regulations and import duty thresholds before placing a claim for international shipping. For estimated import tax rates by country, see our [Import Taxes](http://localhost:5173/docs/import-taxes) reference page. Phygitals cannot provide customs or tax advice for individual countries. ### Address Requirements To ensure successful delivery, all shipping addresses must comply with the following requirements: * **Latin characters only:** All address fields (name, street address, city, state/province, postal code, country) must be entered using **Latin (Roman) characters only**. Addresses containing non-Latin characters (e.g., Chinese, Japanese, Korean, Arabic, Cyrillic script) cannot be processed and will be rejected. If your address is natively in a non-Latin script, please provide the Romanized (transliterated) version. * **Complete address:** All address fields must be fully completed. Include apartment/unit numbers, building names, and any other details necessary for the carrier to locate your delivery address. * **Accurate postal/ZIP code:** Ensure your postal or ZIP code is correct and corresponds to your city and region. Incorrect postal codes may result in delivery delays or failed delivery. * **No P.O. Boxes:** Depending on the carrier and shipment value, delivery to P.O. Boxes may not be supported. We recommend providing a physical street address for all claims. * **Recipient name:** The name on the shipping address should match a person who can receive and sign for the package at the delivery address. **Address verification:** Phygitals may verify your shipping address using address validation services. If your address cannot be verified, you will be notified and asked to correct the address before your claim can be processed. **Address errors:** If an incorrect address is provided and the shipment is delivered to the wrong location or returned to the vault, Phygitals is not responsible for the loss. Re-shipping fees may apply. ### Lost or Damaged Shipments While we take every precaution to ensure safe delivery, issues can occasionally occur during transit. If your shipment is lost or arrives damaged, please follow these steps: * **Report promptly:** Contact our support team at as soon as possible. For damaged shipments, report within **48 hours** of delivery. For lost shipments, report if tracking shows no movement for **7 or more business days** or if the carrier confirms the package is lost. * **Document the issue:** For damaged shipments, take photographs of the packaging and the damaged cards before discarding any packaging materials. Include your claim number, tracking number, and a detailed description of the damage. * **Investigation:** Phygitals will work with the shipping carrier and insurance provider to investigate the claim. This process may take several business days to several weeks depending on the carrier and the complexity of the claim. * **Resolution:** If the shipment is confirmed lost or damaged during transit, Phygitals will work to resolve the issue. Resolution may include re-shipping replacement cards (where available), issuing a credit, or processing an insurance claim for the fair market value of the affected cards. **Limitations:** Phygitals is not responsible for shipments that are stolen after successful delivery (as confirmed by carrier tracking or signature), shipments delayed due to customs processing, or damage caused by the recipient after delivery. Claims for lost or damaged shipments are subject to the terms and limits of the applicable shipping insurance policy. ### Contact For questions about shipping, claims, or any aspect of the redemption process, please reach out to us: * **Support:** * **Legal:** Please include your claim number and tracking number (if available) in all shipping-related communications so we can assist you as quickly as possible. This policy may be updated periodically. Material changes will be communicated through the platform. Continued use of the platform following any updates constitutes acceptance of the revised policy. # Submit Cards Learn how to submit your physical graded trading cards to be digitized as digital collectibles on the Phygitals platform. ### Overview Phygitals enables you to convert your physical graded trading cards into digital collectibles on the platform. When you submit a card, it is shipped to one of our professional vault partners, authenticated, and then digitized as a collectible that you own in your wallet. Once digitized, your card can be traded on the Phygitals marketplace, included in Pack Parties, or redeemed back to its physical form at any time. The physical card remains securely stored in our vault network throughout. ### Eligible Cards To be accepted for submission, your cards must meet the following requirements: * **Professional grading required** - We accept cards graded by **PSA** (Professional Sports Authenticator), **BGS** (Beckett Grading Services), **SGC** (Sportscard Guaranty Corporation), and **CGC** (Certified Guaranty Company). * **No raw (ungraded) cards** - Cards that have not been professionally graded and encapsulated are not eligible for submission at this time. * **Authentic and unaltered** - Cards must be in their original grading cases, unaltered and free from tampering. Any signs of case manipulation or re-labeling will result in rejection. * **Supported categories** - We currently accept cards from the following categories: Pokémon TCG, Baseball, Football, Basketball, One Piece, Yu-Gi-Oh!, Dragon Ball, and select other collectible card series. If you are unsure whether your card qualifies, please contact our support team before shipping. ### How to Submit Follow these steps to submit your physical cards for digitization: 1. **Log in to your Phygitals account** - You must have an authenticated account to submit cards. If you do not yet have an account, sign up using email, Google, Apple, or a supported wallet. 2. **Navigate to the Submit page** - From your dashboard or the main navigation, select the "Submit" option. 3. **Provide card details** - Enter information about each card you are submitting, including the grading company, grade, card name, set, and year. Upload clear photos of the front and back of each card in its grading case. 4. **Review and confirm** - Review the details of your submission. Once confirmed, you will receive shipping instructions. 5. **Ship your cards** - Package and ship your cards following the guidelines provided below. ### Shipping Your Cards to Us Proper packaging is critical to ensure your cards arrive safely at our vault facility. Please follow these guidelines: * **Use a sturdy box** - Do not ship cards in envelopes or padded mailers. Use a rigid box with adequate padding material (bubble wrap, foam inserts, or packing peanuts). * **Secure each card** - Wrap each graded card individually to prevent movement and contact with other cards during transit. * **Include your submission reference** - Place a printout of your submission confirmation inside the package so our vault team can match your shipment to your account. * **Use tracked and insured shipping** - We strongly recommend using a shipping service with tracking and insurance coverage appropriate to the value of your cards. Phygitals is not responsible for cards lost or damaged in transit before they reach our vault. * **Ship to the designated address** - The exact vault address will be provided in your submission confirmation. Do not ship to any other address. We accept submissions from both domestic (United States) and international locations. Please note that shipping addresses must use Latin characters only due to carrier compatibility requirements. **Assumption of risk:** By shipping physical cards to Phygitals, you assume all risk of loss or damage during transit until the cards are received and signed for at our vault facility. Phygitals is not responsible for cards that are lost, stolen, or damaged during transit to our vault. We strongly recommend using insured, tracked shipping with signature confirmation. ### Authentication & Grading Upon receipt at our vault facility, each card undergoes a thorough authentication process: * **Intake inspection** - Our team verifies the card against the details provided in your submission, including the grading company, grade, and certificate number. * **Case integrity check** - The grading case is inspected for signs of tampering, re-labeling, or damage. * **Cross-reference verification** - Where possible, we verify the card and certificate number against the grading company's database to confirm authenticity. * **Photography** - High-resolution photographs are taken of the front and back of the card for the digital listing. **Rejection criteria:** Cards may be rejected for any of the following reasons: case tampering or re-labeling; certificate number mismatch with grading company records; grade or card mismatch with submission details; counterfeit or fraudulently altered cards; cards in unsupported categories; or any other reason at Phygitals' sole discretion. If a card is rejected, we will contact you with details. Rejected cards will be returned at your expense. Phygitals is not responsible for any loss in value resulting from the rejection process. ### Digitization Process Once your card has been authenticated and photographed, the digitization process proceeds as follows: 1. **Metadata creation** - A detailed metadata record is created for the card, including the card name, set, year, grading company, grade, and high-resolution images. 2. **Digitization** - The card is digitized and secured in our digital custody system, creating a verifiable record of your card and its ownership. 3. **Wallet delivery** - The newly created digital collectible is delivered to your wallet (either your embedded wallet or your connected external wallet). 4. **Vault custody** - The physical card remains securely stored in our vault network. You can redeem it back to physical form at any time through our Claim process. The Fair Market Value (FMV) for your card is determined using data from industry-standard pricing providers for graded collectibles. ### Timeline & Processing Submission processing times depend on a number of factors, including shipping transit time, current submission volume, and authentication requirements. Below is a general timeline: * **Shipping transit** - Varies by carrier and origin. Typically 2–7 business days within the United States. * **Intake and authentication** - 1–3 business days after receipt at the vault. * **Photography and digitization** - 1–2 business days after successful authentication. * **Minting and delivery** - Typically completed within 24 hours of digitization. In total, expect approximately **5–14 business days** from the time you ship your cards until the digital collectible appears in your wallet. You can track the status of your submission from your account dashboard at any time. During periods of high volume, processing times may be longer. We will communicate any significant delays through email and on the platform. ### Fees Card submission on Phygitals is **free**. There is no per-card fee for authentication, photography, digitization, or vault storage. * **No submission fee** - Phygitals does not charge a fee to submit and digitize your cards. * **Shipping costs** - You are responsible for the cost of shipping your cards to our vault. Return shipping costs (in the event of a rejected card) are also your responsibility. * **No ongoing storage fees** - Once your card is accepted and digitized, there are no recurring storage fees for keeping the physical card in our vault. Phygitals reserves the right to introduce or adjust fee structures in the future with advance notice to users. ### Contact If you have questions about the submission process, need help with a pending submission, or want to confirm whether your cards are eligible, our support team is here to help. * **Support:** * **Legal:** # Import Taxes Country-by-country import tax rates and minimum thresholds for international redemptions of physical collectible cards from the Phygitals vault. ### Overview When you redeem (claim) physical cards from the Phygitals vault and have them shipped internationally, your shipment may be subject to import duties, customs fees, value-added tax (VAT), or goods and services tax (GST) imposed by your country's customs authorities. **You are solely responsible for all import taxes and duties.** The table below provides estimated import tax rates and de minimis thresholds (the value below which no tax is charged) for countries worldwide. These rates are provided as a general reference and may not reflect the most current rates in every jurisdiction. Actual rates applied by your customs authority may differ. For complete details about the redemption and international shipping process, see our [Shipping & Redemption](http://localhost:5173/docs/shipping-and-redemption) documentation. ### How Import Taxes Apply * **Customs declarations:** Phygitals includes accurate customs declarations on all international shipments, stating the contents and declared value of the collectible cards. We do not understate values or misrepresent contents on customs forms. * **Declared value:** The declared value is based on the fair market value (FMV) of the cards at the time of shipment. * **De minimis threshold:** Many countries have a threshold below which no import tax is charged. If your shipment's declared value is below this threshold, you may not owe any import taxes. * **Payment of duties:** Import taxes are typically collected by the carrier at the time of delivery, or you may need to pay them through your country's customs clearing process. Phygitals does not collect or remit import taxes on your behalf. ### US Customers For customers in the **United States**, sales tax (not import tax) may apply based on the declared value of the shipment and your state/local tax rates. Sales tax varies by state and locality. Phygitals does not profit from taxes charged to customers. Tax calculations are handled by the applicable tax authority. ### International Import Tax Rates The following table lists estimated import tax rates and de minimis thresholds by country. **"Rate"** is the estimated VAT/GST/import duty rate. **"Threshold"** is the de minimis value below which no tax is typically charged (0 means tax applies from the first unit of value). | Country | Code | Rate | Threshold | | ----------------------------- | ---- | ------ | ---------- | | Albania | AL | 20% | 100 USD | | Algeria | DZ | 19% | 50,000 DZD | | American Samoa | AS | 10% | 0 USD | | Andorra | AD | 5% | 0 EUR | | Angola | AO | 10% | 100 USD | | Anguilla | AI | 0% | 0 XCD | | Antigua & Barbuda | AG | 15% | 0 USD | | Argentina | AR | 21% | 25 USD | | Armenia | AM | 20% | 300 USD | | Aruba | AW | 0% | 0 USD | | Australia | AU | 10% | 0 AUD | | Austria | AT | 20% | 0 EUR | | Azerbaijan | AZ | 18% | 0 USD | | Bahamas | BS | 12% | 0 USD | | Bahrain | BH | 5% | 0 BHD | | Bangladesh | BD | 15% | 0 BDT | | Barbados | BB | 18% | 0 BBD | | Belarus | BY | 20% | 22 EUR | | Belgium | BE | 21% | 0 EUR | | Belize | BZ | 13% | 0 BZD | | Benin | BJ | 18% | 50 USD | | Bermuda | BM | 0% | 0 BMD | | Bhutan | BT | 50% | 0 INR | | Bolivia | BO | 15% | 0 USD | | Bonaire, St. Eustatius & Saba | BQ | 0% | 100 USD | | Bosnia & Herzegovina | BA | 17% | 0 EUR | | Botswana | BW | 12% | 0 BWP | | Brazil | BR | 17–19% | 0 BRL | | Brunei Darussalam | BN | 0% | 0 BND | | Bulgaria | BG | 20% | 0 BGN | | Burkina Faso | BF | 18% | 0 USD | | Burundi | BI | 18% | 0 USD | | Cambodia | KH | 10% | 50 USD | | Cameroon | CM | 0% | 400 USD | | Canada | CA | 5% | 20 CAD | | Canada (BC) | CA | 7% | 20 CAD | | Canada (MB) | CA | 7% | 20 CAD | | Canada (NB) | CA | 10% | 20 CAD | | Canada (NL) | CA | 10% | 20 CAD | | Canada (NS) | CA | 10% | 20 CAD | | Canada (ON) | CA | 8% | 20 CAD | | Canada (PE) | CA | 10% | 20 CAD | | Canada (QC) | CA | 10% | 20 CAD | | Canada (SK) | CA | 6% | 20 CAD | | Cape Verde | CV | 15% | 200 USD | | Cayman Islands | KY | 0% | 0 USD | | Central African Republic | CF | 19% | 0 USD | | Chad | TD | 18% | 20 USD | | Chile | CL | 19% | 30 USD | | China | CN | 13% | 0 CNY | | Colombia | CO | 19% | 200 USD | | Comoros | KM | 10% | 0 USD | | Congo | CG | 16% | 12 USD | | Cook Islands | CK | 0% | 0 NZD | | Costa Rica | CR | 13% | 50 USD | | Croatia | HR | 25% | 0 EUR | | Curaçao | CW | 6% | 100 USD | | Cyprus | CY | 19% | 0 EUR | | Czech Republic | CZ | 21% | 0 EUR | | Denmark | DK | 25% | 0 DKK | | Djibouti | DJ | 26% | 0 DJF | | Dominica | DM | 15% | 0 USD | | Dominican Republic | DO | 18% | 200 USD | | Ecuador | EC | 12% | 0 USD | | Egypt | EG | 15% | 0 EGP | | El Salvador | SV | 13% | 0 USD | | Equatorial Guinea | GQ | 15% | 0 USD | | Eritrea | ER | 10% | 0 USD | | Estonia | EE | 20% | 0 EUR | | Ethiopia | ET | 15% | 25 EUR | | Faroe Islands | FO | 25% | 80 DKK | | Fiji | FJ | 15% | 200 FJD | | Finland | FI | 24% | 0 EUR | | France | FR | 20% | 0 EUR | | French Guiana | GF | 0% | 0 EUR | | French Polynesia | PF | 30% | 0 USD | | Gabon | GA | 18% | 10 USD | | Gambia | GM | 15% | 100 USD | | Georgia | GE | 18% | 170 USD | | Germany | DE | 16% | 0 EUR | | Ghana | GH | 13% | 0 USD | | Gibraltar | GI | 0% | 0 USD | | Greece | GR | 24% | 0 EUR | | Greenland | GL | 0% | 80 DKK | | Grenada | GD | 15% | 0 USD | | Guadeloupe | GP | 9% | 0 EUR | | Guam | GU | 4% | 0 USD | | Guatemala | GT | 12% | 0 USD | | Guernsey | GG | 0% | 0 EUR | | Guinea | GN | 18% | 15 USD | | Guinea-Bissau | GW | 18% | 0 USD | | Guyana | GY | 14% | 0 USD | | Haiti | HT | 10% | 0 USD | | Honduras | HN | 15% | 0 USD | | Hong Kong | HK | 0% | 0 USD | | Hungary | HU | 27% | 0 EUR | | Iceland | IS | 24% | 0 ISK | | India | IN | 18–28% | 0 INR | | Indonesia | ID | 10–15% | 75 USD | | Iraq | IQ | 15% | 0 USD | | Ireland | IE | 23% | 0 EUR | | Israel | IL | 17% | 75 USD | | Italy | IT | 22% | 0 EUR | | Ivory Coast | CI | 18% | 20 USD | | Jamaica | JM | 15% | 0 USD | | Japan | JP | 10% | 10,000 JPY | | Jersey | JE | 5% | 0 GBP | | Jordan | JO | 16% | 0 JOD | | Kazakhstan | KZ | 12% | 500 EUR | | Kenya | KE | 14% | 0 USD | | Kiribati | KI | 0% | 0 USD | | South Korea | KR | 10% | 150 USD | | Kuwait | KW | 0% | 0 USD | | Kyrgyzstan | KG | 20% | 120 USD | | Laos | LA | 10% | 0 LAK | | Latvia | LV | 21% | 0 EUR | | Lebanon | LB | 11% | 0 USD | | Lesotho | LS | 14% | 0 USD | | Liberia | LR | 7% | 0 USD | | Liechtenstein | LI | 8% | 0 CHF | | Lithuania | LT | 21% | 0 EUR | | Luxembourg | LU | 17% | 0 EUR | | Macau | MO | 0% | 0 MOP | | North Macedonia | MK | 18% | 22 EUR | | Madagascar | MG | 20% | 20 USD | | Malawi | MW | 17% | 0 MWK | | Malaysia | MY | 10% | 0 MYR | | Maldives | MV | 0% | 0 MVR | | Mali | ML | 18% | 20 USD | | Malta | MT | 18% | 0 EUR | | Marshall Islands | MH | 10% | 0 USD | | Martinique | MQ | 9% | 0 EUR | | Mauritania | MR | 14% | 25 USD | | Mauritius | MU | 15% | 500 MUR | | Mayotte | YT | 0% | 0 EUR | | Mexico | MX | 16% | 50 USD | | Micronesia | FM | 35% | 0 USD | | Moldova | MD | 20% | 300 EUR | | Monaco | MC | 20% | 22 EUR | | Mongolia | MN | 10% | 0 MNT | | Montenegro | ME | 21% | 0 EUR | | Montserrat | MS | 15% | 0 USD | | Morocco | MA | 20% | 30 USD | | Mozambique | MZ | 17% | 30 USD | | Myanmar | MM | 5% | 0 USD | | Namibia | NA | 15% | 0 USD | | Nepal | NP | 13% | 0 NPR | | Netherlands | NL | 21% | 0 EUR | | New Caledonia | NC | 0% | 0 USD | | New Zealand | NZ | 15% | 0 NZD | | Nicaragua | NI | 15% | 0 NIO | | Niger | NE | 21% | 0 USD | | Nigeria | NG | 5% | 0 USD | | Norfolk Island | NF | 0% | 0 USD | | Northern Mariana Islands | MP | 0% | 0 USD | | Norway | NO | 25% | 350 NOK | | Oman | OM | 0% | 0 USD | | Pakistan | PK | 17% | 0 USD | | Palau | PW | 0% | 0 USD | | Palestine | PS | 0% | 0 EGP | | Panama | PA | 7% | 100 PAB | | Papua New Guinea | PG | 10% | 25 PGK | | Paraguay | PY | 10% | 20 USD | | Peru | PE | 18% | 200 USD | | Philippines | PH | 12% | 10,000 PHP | | Poland | PL | 23% | 0 EUR | | Portugal | PT | 23% | 0 EUR | | Puerto Rico | PR | 12% | 0 USD | | Qatar | QA | 0% | 0 QAR | | Réunion | RE | 9% | 22 EUR | | Romania | RO | 19% | 0 EUR | | Russia | RU | 20% | 200 EUR | | Rwanda | RW | 18% | 0 USD | | Samoa | WS | 0% | 0 SDG | | San Marino | SM | 22% | 0 EUR | | Saudi Arabia | SA | 15% | 0 USD | | Senegal | SN | 18% | 0 USD | | Serbia | RS | 20% | 0 RSD | | Seychelles | SC | 15% | 0 SCR | | Sierra Leone | SL | 15% | 0 USD | | Singapore | SG | 7% | 400 SGD | | Slovakia | SK | 20% | 0 EUR | | Slovenia | SI | 22% | 0 EUR | | Solomon Islands | SB | 0% | 0 USD | | South Africa | ZA | 15% | 0 ZAR | | Spain | ES | 21% | 0 EUR | | Sri Lanka | LK | 15% | 0 LKR | | St. Barthélemy | BL | 0% | 0 EUR | | St. Kitts & Nevis | KN | 17% | 0 USD | | St. Lucia | LC | 13% | 0 USD | | St. Maarten | MF | 5% | 0 USD | | St. Vincent | VC | 15% | 0 XCD | | Sudan | SD | 36% | 0 USD | | Suriname | SR | 10% | 0 XCD | | Eswatini | SZ | 14% | 0 USD | | Sweden | SE | 25% | 0 SEK | | Switzerland | CH | 8% | 0 CHF | | Taiwan | TW | 5% | 2,000 TWD | | Tanzania | TZ | 18% | 0 TZS | | Thailand | TH | 7% | 1,500 THB | | Timor-Leste | TL | 5% | 0 USD | | Togo | TG | 18% | 400 USD | | Tonga | TO | 15% | 0 USD | | Trinidad & Tobago | TT | 13% | 0 TTD | | Tunisia | TN | 19% | 0 TND | | Turkey | TR | 18% | 0 EUR | | Turkmenistan | TM | 15% | 0 USD | | Turks & Caicos Islands | TC | 0% | 0 USD | | Tuvalu | TV | 0% | 0 USD | | Uganda | UG | 18% | 0 USD | | Ukraine | UA | 20% | 0 EUR | | United Arab Emirates | AE | 5% | 0 AED | | United Kingdom | GB | 20% | 0 GBP | | United States | US | 0% | 800 USD | | Uruguay | UY | 22% | 1 USD | | Uzbekistan | UZ | 20% | 1,000 USD | | Vanuatu | VU | 15% | 0 USD | | Vatican City | VA | 0% | 0 EUR | | Venezuela | VE | 16% | 100 USD | | Vietnam | VN | 10% | 0 VND | | British Virgin Islands | VG | 0% | 0 USD | | U.S. Virgin Islands | VI | 0% | 0 USD | | Wallis & Futuna | WF | 0% | 0 XPF | | Yemen | YE | 5% | 0 YER | | Zambia | ZM | 16% | 50 USD | | Zimbabwe | ZW | 15% | 10 USD | ### Disclaimer The tax rates and thresholds listed above are provided as a **general reference only** and may not reflect the most current rates in every jurisdiction. Import tax regulations change frequently. Phygitals does not guarantee the accuracy of this information and is not responsible for any discrepancies between the rates listed here and the actual duties assessed by your customs authority. Phygitals does not provide tax, customs, or legal advice. If you have questions about import taxes in your jurisdiction, we recommend consulting your country's customs authority or a qualified tax professional before initiating a claim for international shipping. ### Contact For questions about international shipping, customs, or import taxes, please contact us: * **Support:** * **Legal:** # Provable Fairness Understand how Phygitals uses a cryptographic commit-reveal scheme to ensure every pack opening and card distribution is provably fair and independently verifiable. ### Overview Our provable fairness system is designed to be verifiable and transparent, allowing you to independently confirm that outcomes were not manipulated. Every pack opening on the platform uses a **provably fair** system that allows you to independently verify that the outcome was determined fairly and was not manipulated by anyone, including Phygitals itself. Our system is built on a cryptographic **commit-reveal scheme** combined with transparent algorithm disclosure. Before you open a pack, the outcome is already determined by a combination of a server-generated seed and a client-generated seed. Neither party can alter the result after the seeds are committed. After the reveal, you can verify the entire process yourself. ### How It Works The provable fairness system works through a three-phase process: 1. **Commit phase** - Before you open a pack, the server generates a secret seed and publishes a **hash** (a one-way cryptographic fingerprint) of that seed. This hash is your proof that the server committed to a specific value before you made any choice. The server cannot change its seed after publishing the hash without the change being detectable. 2. **Reveal phase** - When you open the pack, a client seed (unique to you and the transaction) is combined with the server seed using a publicly disclosed algorithm to determine which cards you receive. The pack opening animation reveals your cards. 3. **Verification phase** - After the reveal, the original server seed is disclosed to you. You can then hash it yourself and confirm it matches the hash that was committed before the opening. You can also re-run the algorithm with both seeds to confirm the exact outcome matches what you received. This three-phase approach ensures that the server cannot predict or control your client seed, and you can prove the server did not change its seed after the fact. ### Server Seed The **server seed** is a random value generated by the Phygitals server for each pack opening. Here is how it is used: * Before the pack is opened, the server creates a unique random seed. * The server computes a **SHA-256 hash** of this seed and makes it available to you. This is the **server seed hash**. * The actual server seed is kept secret until after the pack opening is complete. * Once the opening is finished, the server seed is revealed. You can hash it yourself (using any SHA-256 tool) and confirm the result matches the previously published hash. Because cryptographic hash functions are one-way (you cannot derive the original value from the hash), the server cannot change its seed after committing the hash. If the hash of the revealed seed does not match the committed hash, the result would be provably tampered with. ### Client Seed The **client seed** introduces user-side randomness into the outcome determination. This ensures that Phygitals alone does not control the result. * A client seed is generated for each pack opening, unique to you and the specific transaction. * The client seed is combined with the server seed in the fairness algorithm to produce the final outcome. * Because the server has already committed its seed hash before the client seed is generated, the server cannot adapt its seed in response to your client seed. The combination of server-side and client-side randomness, with a pre-committed server hash, is the foundation of provable fairness. Neither party acting alone can predetermine or manipulate the outcome. ### Verification Process After opening a pack, you can verify the fairness of the result by following these steps: 1. **Retrieve your proof data** - Visit the [/fairness](http://localhost:5173/fairness) page on Phygitals. All of your past pack openings are listed with the corresponding server seed hash, revealed server seed, client seed, and the resulting card allocation. 2. **Verify the server seed hash** - Take the revealed server seed and compute its SHA-256 hash using any tool of your choice (command line, online hash calculator, or a script). Compare the computed hash to the server seed hash that was committed before the opening. They must match exactly. 3. **Replay the algorithm** - Using the disclosed algorithm (see below), combine the server seed and client seed to independently compute the outcome. The result should match the cards you received. 4. **Confirm your cards** - Compare the algorithmically determined card allocation with the actual cards delivered to your account. They should be identical. If any step produces a mismatch, it would indicate a potential issue with that specific opening. You can contact our support team with the proof data for investigation. ### Algorithm Transparency The algorithm used to determine pack outcomes from the combined seeds is fully disclosed. Transparency of the algorithm is a core component of provable fairness - without it, seed verification alone would be insufficient. * The algorithm takes the server seed and client seed as inputs. * It produces a deterministic result: the same pair of seeds will always produce the same card allocation. * The algorithm logic is publicly documented so that anyone can implement their own verification. * The card pool and rarity distributions for each pack tier are defined before the opening and are part of the provable record. By disclosing the server seed, client seed, and the algorithm itself, we give you everything needed to independently and fully verify any pack opening result without relying on trust. ### Viewing Your Proofs All fairness proofs for your account are accessible from the [/fairness](http://localhost:5173/fairness) page. For each past pack opening, you will find: * **Server seed hash** - The hash committed before the opening. * **Server seed** - The actual seed revealed after the opening. * **Client seed** - The client-side seed used for that specific opening. * **Result** - The cards allocated and the order in which they were revealed. * **Timestamp** - When the pack was opened. You can review your proofs at any time. We recommend periodically verifying your results, especially for high-value pack openings, to build confidence in the system. Proofs are retained indefinitely and remain accessible as long as your account exists on the platform. ### Contact If you have questions about provable fairness, need help verifying a specific pack opening, or believe you have found a discrepancy, please reach out to us. * **Support:** * **Legal:** # Pack Opening & Buyback Everything you need to know about purchasing and opening digital packs, the buyback system, buyback rates, and card availability windows on Phygitals. ### Overview Packs are the primary way to discover and collect trading cards on Phygitals. Each pack contains a randomized selection of real, professionally graded physical trading cards that have been digitized as digital collectibles on the platform. When you open a pack, the cards you receive correspond to actual physical cards securely stored in our vault network. To provide instant liquidity, Phygitals offers a **buyback system** that allows you to sell cards back to the platform at a percentage of their Fair Market Value (FMV) after pulling them. This provides an optional, time-limited liquidity option on recent pulls, subject to availability and the terms described below. **Regulatory characterization:** Pack purchases are purchases of digital goods with randomized contents, analogous to the purchase of sealed physical trading card products (e.g., booster packs). Pack outcomes are determined entirely by a cryptographic algorithm with no human involvement in the selection process. While Phygitals does not intend for pack openings to constitute gambling and does not market them as such, regulatory definitions vary by jurisdiction. For jurisdictions where randomized reward mechanics may be regulated, see our Restricted Jurisdictions page. ### Available Packs Packs are available at **various price points as displayed on the platform**. Higher-priced packs contain cards of greater value and rarity. The specific packs available at any given time may vary based on inventory and featured collections. Available collections include **Pokémon TCG** (primary), **Baseball**, **Football**, **Soccer**, **Basketball**, **One Piece**, **Riftbound**, **Dragon Ball,** **Yu-Gi-Oh!** and other select collectible card series. All pack purchases can be made via **credit card**, **wallet balance** (USDC or USDT), or a **hybrid** combination of wallet funds and credit card. Voucher and promo codes may also be applied at checkout where available. ### Pack Contents Each pack contains a randomized assortment of digitized trading cards. The contents are determined by the pack tier and the available card pool at the time of opening. Key details: * **Real physical cards** - Every card in a pack corresponds to a real, professionally graded physical card stored in our vault network. * **Defined rarity distributions** - Each pack tier has a defined probability distribution for card rarities. These distributions are part of the provably fair record for each opening. * **Fair Market Value (FMV)** - Each card has an FMV sourced from industry-standard pricing providers for graded collectibles. * **Digital ownership** - Cards are digitized and secured in our digital custody system, giving you verifiable ownership of each card. ### Opening Experience The pack opening experience on Phygitals is designed to be engaging and interactive: * **Interactive reveal** - After purchasing a pack, you open it through an animated reveal experience. Cards are unveiled one at a time with visual effects that reflect the rarity of each pull. * **Rarity effects** - Special animations and effects highlight rare and high-value pulls, making every opening exciting. * **Instant ownership** - As each card is revealed, it is immediately delivered to your wallet as a digital collectible. You own it the moment it appears on screen. * **Buyback offers** - After the reveal, eligible buyback offers appear for your pulled cards. You have a limited window to accept these offers (see Buyback System below). ### Buyback System The Phygitals buyback system provides **instant liquidity** on cards pulled from packs. After opening a pack, you may be presented with an offer to sell one or more of your pulled cards back to the platform at a percentage of the card's Fair Market Value (FMV). Key details of the buyback system: * **Automatic offers** - Buyback offers are generated automatically after eligible pack openings, based on the pack tier you purchased. * **Default buyback rate** - The standard buyback rate is **85% of FMV**. Some packs may offer enhanced buyback rates above 85%, which will be clearly indicated on the pack before purchase. * **USDC payouts** - All buyback payouts are denominated and paid in **USDC** (a USD-pegged stablecoin), delivered directly to your wallet. * **Time-limited** - Buyback offers have a limited acceptance window that varies by card type (see Buyback Windows below). Once the window closes, the offer is permanently unavailable. * **Optional** - Accepting a buyback offer is entirely optional. You are free to keep any card you pull and trade it on the marketplace, hold it, or redeem the physical card. * **One-time offer** - Each buyback offer is presented once per card. If you decline or let it expire, it cannot be reinstated. ### Buyback Rates The buyback rate determines what percentage of a card's Fair Market Value you receive when you sell it back to the platform: * **Standard rate: 85% of FMV** - This is the default buyback rate for all packs. For example, if you pull a card with an FMV of $100, the buyback offer would be $85. * **Enhanced rates** - Some packs offer buyback rates above 85%. When a pack has an enhanced buyback rate, a badge is displayed on the pack before purchase so you know the exact rate in advance. **Important notes:** * The applicable buyback rate and dollar amount for your pull is clearly displayed before you accept or decline the offer. * FMV is determined at the time of the pull using pricing data from industry-standard pricing providers for graded collectibles. * Buyback payouts are processed immediately upon acceptance and delivered as USDC to your wallet. * Phygitals reserves the right to modify buyback rates, tier structures, and eligibility criteria at any time without prior notice. The rate displayed at the time of your specific offer is the rate that applies to that offer. ### Buyback Windows Buyback offers are time-sensitive. The acceptance window varies depending on the card type: * **Standard cards:** **30-minute** buyback window. * **Sealed product cards:** **3-day** buyback window. * **Inventory cards:** **7-day** buyback window. The applicable window for each card is clearly displayed alongside the buyback offer at the time of your pull. Key rules: * **Countdown starts at reveal** - The buyback window begins the moment your pack opening is complete and your cards are revealed. * **Permanent expiration** - Once the buyback window closes, the offer is permanently removed. It cannot be extended, reopened, or reinstated under any circumstances. * **No obligation** - You are under no obligation to accept any buyback offer. If you prefer to keep, trade, or hold a card, simply let the offer expire. * **Partial acceptance** - If you pull multiple cards, you may accept buyback offers on some cards and decline others. Each card's offer is independent. We recommend reviewing your buyback offers promptly after each pack opening to ensure you do not miss any offers you wish to accept. ### Provable Fairness Every pack opening on Phygitals is **provably fair**. The contents of your pack are determined by a cryptographic commit-reveal scheme that combines a server seed and a client seed, ensuring that neither the platform nor the user can manipulate the outcome. * Before each opening, the server commits a hash of its seed, locking in its contribution to the outcome. * A client seed unique to you and the transaction is used as the second input. * The algorithm that combines these seeds to determine your cards is publicly disclosed. * After the opening, the server seed is revealed so you can independently verify the result. For a detailed explanation of how provable fairness works, including step-by-step verification instructions, visit our Provable Fairness documentation page. You can view all of your personal fairness proofs at [/fairness](http://localhost:5173/fairness). ### Contact If you have questions about packs, the buyback system, or card availability, our support team is ready to assist. * **Support:** * **Legal:** # Pack Party Rules Rules and guidelines for creating, joining, and participating in Pack Parties on Phygitals, including card distribution, entry fees, and expiration policies. ### Overview Pack Parties are a social group pack opening feature on Phygitals that lets users pool together for a shared card experience. A creator selects cards from their collection and sets an entry price. Other users join by paying the entry fee, and once all slots are filled, the selected cards are **randomly distributed** among all participants. Pack Parties combine the excitement of pack openings with the social element of group participation. Every distribution is randomized, and the process is designed to be transparent and fair for all participants. **Regulatory characterization:** Pack Parties are a social card distribution feature. Phygitals does not intend for Pack Parties to constitute gambling, lottery, or sweepstakes, and does not market them as such. The creator sets the card pool and entry price; participants pay a known entry fee for a randomized allocation of known cards from a disclosed pool. Phygitals does not retain a portion of the pool as a "house edge" — 100% of the cards contributed by the creator are distributed to participants. All entry fees (minus applicable platform fees) are paid to the creator. However, regulatory definitions of gambling, lottery, and sweepstakes vary by jurisdiction and continue to evolve. For jurisdictions where randomized distribution mechanics may be regulated, see our Restricted Jurisdictions page. **Jurisdictional Availability:** Pack Party availability may be restricted in certain jurisdictions where pooled participation mechanics or randomized reward distribution may be subject to specific regulatory requirements. It is your responsibility to determine whether participation in Pack Party events is lawful in your jurisdiction. ### How Pack Parties Work Here is how a Pack Party works from start to finish: 1. **Creation** - A user (the "creator") selects between **2 and 8 cards** from their own collection and creates a Pack Party. The creator sets the entry price per slot. 2. **Open for participants** - The Pack Party becomes visible to other users on the platform. Each slot corresponds to one participant and one entry fee payment. 3. **Joining** - Other users browse available Pack Parties and join by paying the entry fee. Each participant receives one slot. 4. **Party fills up** - When all available slots are occupied (one slot per card selected by the creator), the Pack Party is full and the distribution triggers. 5. **Random distribution** - The selected cards are randomly distributed among all participants. Each participant receives one card per slot they hold. 6. **Cards delivered** - Distributed cards are delivered as digital collectibles directly to each participant's wallet. The number of slots in a Pack Party equals the number of cards the creator selected (between 2 and 8). The entry fee is the same for every participant in a given Pack Party. ### Creating a Pack Party To create a Pack Party, you must have an authenticated Phygitals account and own cards in your collection. Follow these steps: 1. **Navigate to Pack Parties** - From the main navigation, select the Pack Party section. 2. **Select your cards** - Choose between **2 and 8 cards** from your collection to include in the Pack Party. The cards you select will be distributed to participants. 3. **Set the entry price** - Define the price each participant will pay to join a slot. Consider the total value of the cards you are offering and the number of slots when setting a fair entry price. 4. **Review and create** - Review your Pack Party details, including the cards selected, number of slots, and entry price. Once you confirm, the Pack Party goes live and your cards are locked into the party. **Important:** Once a Pack Party is created and your cards are committed, they are locked and cannot be traded, sold, or withdrawn from the party until the party completes or expires. By creating a Pack Party, you agree to transfer the selected cards to the participants upon completion. ### Joining a Pack Party To join an existing Pack Party: 1. **Browse available parties** - View the list of open Pack Parties on the platform. Each listing shows the creator, the cards included (with their images and FMV), the entry price, and the number of remaining slots. 2. **Review the details** - Examine the cards, their estimated values, and the entry price. Make sure you understand that card distribution is random and you may receive any one of the available cards. 3. **Pay the entry fee** - Click to join and pay the entry fee. Payment can be made via wallet balance (USDC or USDT) or credit card. 4. **Wait for completion** - Once you have joined, you can see real-time participant tracking and a countdown showing the party's status. The party triggers when all slots are filled. **By joining a Pack Party, you accept that:** * Card distribution is random and you will receive one card per slot you hold. * You may receive any card in the party's pool, regardless of its value relative to other cards. * Entry fees are non-refundable once the Pack Party completes (all slots filled and distribution occurs). * If the Pack Party expires or is cancelled before completion, your entry fee will be refunded. ### Card Distribution When a Pack Party fills all its slots, the card distribution is triggered automatically. The process works as follows: * **Random allocation** - Each card in the party's pool is randomly assigned to a participant. The randomization is performed by the platform's distribution algorithm. * **One card per slot** - Each participant receives exactly one card for each slot they hold. The total number of cards equals the total number of slots. * **Instant delivery** - Distributed cards are delivered as digital collectibles directly to each participant's wallet immediately upon distribution. * **No exchanges** - Once cards are distributed, the allocation is final. Participants cannot exchange or swap their assigned card with another participant through the Pack Party system. You are, of course, free to trade on the marketplace afterward. The value of the card you receive may be higher or lower than the entry fee you paid. Pack Parties involve an element of chance, and all participants should understand this before joining. ### Entry Fees & Payments Entry fees are set by the Pack Party creator and are the same for every participant in a given party. Key details: * **Fixed price per slot** - The entry fee is a flat price per slot, set at creation time. It does not change as slots fill up. * **Payment methods** - Entry fees can be paid via wallet balance (USDC or USDT) or credit card. * **Revenue to creator** - The combined entry fees from all participants (minus any applicable platform fees) are paid to the creator upon successful completion of the Pack Party. * **Platform fee:** Phygitals charges a platform fee on completed Pack Parties. The applicable fee rate is disclosed at the time of Pack Party creation and is deducted from the total entry fees before payout to the creator. The fee rate may be updated from time to time at Phygitals' sole discretion. * **Non-refundable upon completion** - Once all slots are filled and card distribution occurs, entry fees are non-refundable. * **Refunded on cancellation or expiration** - If a Pack Party is cancelled by the creator or expires before all slots are filled, all entry fees paid by participants are refunded in full. ### Expiration & Cancellation Pack Parties are not open indefinitely. The following rules govern expiration and cancellation: * **Expiration timer** - Each Pack Party has a countdown timer set at creation. If all slots are not filled before the timer reaches zero, the Pack Party expires. * **Expired parties** - When a Pack Party expires, all entry fees paid by participants are automatically refunded in full. The creator's cards are unlocked and returned to their collection. * **No cancellation after completion** - Once all slots are filled and card distribution has occurred, the Pack Party is considered complete and cannot be reversed, cancelled, or modified. We encourage creators to set realistic entry prices and participant counts to maximize the likelihood of the party completing before expiration. ### Fair Distribution Phygitals is committed to ensuring that card distribution in Pack Parties is fair and unbiased. The platform uses randomized allocation algorithms to determine which participant receives which card. * **Randomized allocation** - The assignment of cards to participants is performed using a random algorithm. No participant, including the creator, has any ability to influence or predict which card they will receive. * **Creator participation** - Creators do not receive cards from their own Pack Party. They contribute the cards and receive the entry fees upon completion. * **No favoritism** - The distribution algorithm treats all participants equally regardless of account age, purchase history, or any other factor. * **Transparency** - Phygitals is committed to transparency in all randomized mechanics. For details on our broader approach to provable fairness, see the Provable Fairness documentation. **Anti-manipulation:** The following activities are strictly prohibited in connection with Pack Parties and constitute violations of our Terms of Service: * Creating Pack Parties using multiple accounts you control to manipulate outcomes; * Colluding with other users to fill specific slots or influence the distribution; * Using bots, scripts, or automated tools to join Pack Parties; * Creating Pack Parties with the intent to mislead participants about the value or nature of the cards offered. Violations may result in account suspension, forfeiture of assets, and other enforcement actions as described in our Terms of Service. Pack Party distributions use platform-side randomization. For details on how individual pack openings are verified, see our Provable Fairness documentation. By participating in a Pack Party, all users acknowledge that the outcome is randomized and that the value of the card received may differ from the entry fee paid. ### Contact If you have questions about Pack Parties, need help with a pending or expired party, or want to report an issue, our support team is available to assist. For disputes that cannot be resolved through our support team, please refer to the dispute resolution and arbitration provisions in our Terms of Service. * **Support:** * **Legal:** # KYC Policy Phygitals Know Your Customer (KYC) policy detailing when identity verification is required, what information is collected, how it is processed, and your rights. ### Overview Phygitals is committed to maintaining a safe, compliant, and trustworthy platform for all users. As part of this commitment, we implement a Know Your Customer (KYC) program to verify the identity of users when required. KYC helps us prevent fraud, money laundering, and other illicit activities while ensuring compliance with applicable laws and regulations. Our KYC process is designed to be as seamless as possible while meeting regulatory standards. Verification is performed on demand, meaning Phygitals may request identity verification at any point during your use of the platform. This page explains when KYC may be required, what the process involves, and how your data is handled. ### When KYC Is Required KYC verification on Phygitals operates on an **on-demand basis**. This means the platform reserves the right to request identity verification at any time, for any reason, at its sole discretion. Common scenarios where KYC may be triggered include, but are not limited to: * **Pawn and lending:** Before initiating a pawn loan against a vaulted card, you may be required to complete KYC verification. * **High-value transactions:** Purchases, sales, or withdrawals that exceed certain thresholds may trigger a KYC request. * **Withdrawal of funds:** Withdrawing funds to an external bank account or wallet may require identity verification, particularly for larger amounts. * **Suspicious activity:** If our fraud detection systems flag unusual or potentially suspicious activity on your account, KYC may be required to continue using the platform. * **Regulatory requirements:** Changes in applicable laws, regulations, or enforcement guidance may require us to verify additional users or re-verify previously verified users. * **Account disputes:** In the event of account recovery requests, ownership disputes, or support escalations, KYC may be required to confirm your identity. * **Shipping physical items:** Requesting shipment of physical collectibles from the vault may require identity verification to confirm the recipient. You will be notified when KYC is required. Failure to complete the verification process within the specified timeframe may result in restricted access to certain features or a temporary hold on pending transactions until verification is completed. ### Verification Process The Phygitals KYC verification process is conducted through our third-party verification provider and involves the following steps: 1. **Initiation:** When KYC is required, you will see a prompt within the Phygitals platform directing you to begin the verification process. This may appear as a modal, banner, or notification depending on the context. 2. **Government-issued ID:** You will be asked to provide a clear photograph or scan of a valid, unexpired government-issued identification document. Accepted documents include passports, national identity cards, and driver's licenses. 3. **Selfie verification:** You will be asked to take a live selfie photograph. This is used to confirm that the person submitting the ID document is the same person who owns the account. Liveness detection technology is employed to prevent the use of static images or spoofing attempts. 4. **Data submission:** Your ID document and selfie are securely transmitted to our verification provider for automated and/or manual review. 5. **Verification decision:** You will be notified of the verification outcome. This typically occurs within minutes, though in some cases manual review may take longer (up to 24-48 hours). If your verification is unsuccessful, you will be given the opportunity to retry. Common reasons for failed verification include poor image quality, expired documents, or a mismatch between the selfie and the ID photograph. ### Information Collected During the KYC verification process, the following information may be collected: * **Full legal name** as it appears on your government-issued ID. * **Date of birth.** * **Nationality and/or country of issuance** of the identification document. * **Document type, number, and expiration date** from your government-issued ID. * **Photograph of the identification document** (front and back, where applicable). * **Live selfie photograph** for biometric comparison. * **Device and session metadata** such as IP address, browser type, and device information, collected for fraud prevention purposes. We collect only the information necessary to verify your identity and comply with applicable regulations. No financial information (such as bank account numbers or credit card details) is collected as part of the KYC process. ### Data Handling Phygitals takes the privacy and security of your personal information seriously. KYC data is handled in accordance with our Privacy Policy and applicable data protection laws. Key data handling practices include: * **Encryption:** All data transmitted during the KYC process is encrypted in transit using industry-standard TLS encryption. Data at rest is also encrypted using AES-256 or equivalent standards. * **Limited access:** Access to KYC data within Phygitals is restricted to authorized personnel on a need-to-know basis for compliance and fraud prevention purposes. * **Retention:** KYC data is retained for the minimum period required by applicable regulations. When retention is no longer legally required, data is securely deleted or anonymized. * **No sale of data:** Phygitals does not sell, rent, or trade your KYC data to any third party for marketing or commercial purposes. * **Third-party processing:** KYC data is processed by our verification provider (see below) under strict contractual obligations regarding data security and privacy. ### Third-Party Provider Phygitals uses **Veriff** ([veriff.com](https://www.veriff.com/)) as our third-party identity verification provider. Veriff is a globally recognized identity verification platform trusted by major companies and financial institutions worldwide. Key details about our identity verification process: * **Processing:** When you submit your ID document and selfie, this data is transmitted directly to our verification provider's secure infrastructure for processing. Our provider performs automated checks including document authenticity verification, facial biometric comparison, and liveness detection. * **Data governance:** Our verification provider processes your data as a data processor acting on behalf of Phygitals. Our provider is contractually obligated to handle your data in compliance with applicable data protection regulations, including GDPR where applicable. * **Certifications:** Our verification provider maintains industry-recognized security certifications and undergoes regular independent audits to ensure the integrity and security of its systems. * **Provider privacy policy:** Our identity verification provider maintains its own privacy notice governing data it processes on our behalf. Details about the provider's data handling practices are available upon request. By completing the KYC process on Phygitals, you consent to the transmission of your verification data to Veriff for the purposes described above. ### Your Rights Depending on your jurisdiction, you may have certain rights with respect to the personal data collected during the KYC process. These may include: * **Right of access:** You may request a copy of the personal data we hold about you, including data collected during KYC. * **Right to rectification:** If your KYC data is inaccurate or incomplete, you may request that it be corrected. * **Right to erasure:** You may request the deletion of your KYC data, subject to our legal retention obligations. Note that deleting KYC data may result in the loss of access to features that require identity verification. * **Right to restrict processing:** You may request that we limit the processing of your KYC data in certain circumstances. * **Right to object:** You may object to the processing of your KYC data in certain circumstances, though this may affect your ability to use KYC-dependent features. * **Right to data portability:** Where technically feasible and legally applicable, you may request your KYC data in a structured, machine-readable format. To exercise any of these rights, please contact us using the information provided below. We will respond to valid requests within the timeframes required by applicable law. ### Contact If you have questions about our KYC policy, the verification process, or wish to exercise your data rights, please contact us: * **Support:** * **Legal:** For privacy-specific inquiries or data protection requests, you may also reach our data protection team at . # Account Management Guide to managing your Phygitals account, including authentication methods, wallet management, guest accounts, security settings, and account deletion. ### Overview Phygitals provides multiple methods for adding funds to your wallet and withdrawing funds from the platform. Whether you prefer using a credit card, transferring cryptocurrency, or swapping tokens from another network, we offer flexible options to suit your needs. All on-platform balances are held in your Phygitals wallet. The primary currency on Phygitals is **USDC** (USD Coin), with additional support for USDT and SOL. This page explains each funding and withdrawal method in detail, including associated fees and processing times. ### Adding Funds There are several ways to add funds to your Phygitals wallet. Choose the method that best suits your situation. Each method has different processing times, fees, and requirements. #### Credit / Debit Card The simplest way to add funds is with a credit or debit card. Phygitals integrates with our payment processor to facilitate card-based deposits. * **How it works:** Select the "Add Funds" option from your wallet, choose the credit/debit card method, enter your card details, and specify the amount you wish to deposit. Our payment processor handles the payment and converts it to USDC, which is deposited directly into your Phygitals wallet. * **Accepted cards:** Major credit and debit cards including Visa, Mastercard, and other supported networks. * **Currency:** You pay in your local fiat currency (e.g., USD). The funds are converted to USDC and deposited into your wallet. * **Processing time:** Card deposits are typically processed within minutes. In some cases, additional verification may cause a short delay. * **Fees:** Card deposit fees are displayed before you confirm the transaction. Standard card processing fees apply. * **Security:** All card information is processed securely by our payment processor. Phygitals does not store your full card details. **Note:** Card payments may be processed through different payment processors depending on the context of the transaction. #### Embedded Wallet Funding **Embedded Wallet Funding** provides an additional method for adding funds to your Phygitals wallet through Privy's integrated funding infrastructure. * **How it works:** Access the Embedded Wallet Funding option from the "Add Funds" section of your wallet. Follow the prompts to fund your embedded wallet using the available payment methods provided by Privy. * **Availability:** Embedded Wallet Funding availability may vary based on your region and account status. * **Processing time:** Funds are typically available within minutes of a successful transaction. * **Fees:** Any applicable fees will be displayed during the funding flow before you confirm the transaction. #### Cross-Chain Swap If you hold cryptocurrency on other networks (such as Ethereum, Polygon, Arbitrum, Base, or others), you can swap those tokens to USDC on Phygitals using our integrated cross-chain swap feature, powered by our cross-chain routing provider. * **How it works:** Select the "Cross-Chain Swap" option from the "Add Funds" section. Connect the external wallet holding your source tokens, select the source chain and token, specify the amount, and confirm the swap. The transaction is routed to deliver USDC to your Phygitals wallet. * **Supported source chains:** A wide range of networks is supported. The available source chains and tokens are displayed in the swap interface. * **Fee:** Applicable platform fees are displayed before you confirm the transaction. These are in addition to any network gas fees or bridge fees incurred during the swap. The total cost, including all fees, is displayed before you confirm the swap. * **Processing time:** Cross-chain swaps typically complete within 1-15 minutes, depending on the source chain, bridge used, and network congestion. Some routes may take longer. * **Slippage and routing:** The routing provider automatically finds the best route for your swap, optimizing for price and speed. **Important:** Cross-chain swaps involve routing through third-party services. Cross-chain transactions carry inherent risks including processing delays. Only swap amounts you are comfortable with. #### Direct Transfer If you already hold USDC, USDT, or SOL on the Solana network, you can transfer them directly to your Phygitals wallet address. * **How it works:** From the "Add Funds" section, select "Direct Transfer" to view your Phygitals wallet address. Send USDC, USDT, or SOL from any Solana-compatible wallet to this address. * **Supported tokens:** USDC, USDT, and SOL on the Solana network. * **Processing time:** Direct transfers are confirmed within seconds, subject to network confirmation times. * **Fees:** There are no Phygitals platform fees for direct transfers. Standard network transaction fees (typically fractions of a cent) apply and are paid by the sender. * **Important:** Only send Solana-based tokens to your Phygitals wallet address. Sending tokens from other blockchains (e.g., Ethereum ERC-20 USDC) directly to this address will result in a permanent loss of funds. If you need to bridge from another chain, use the Cross-Chain Swap method described above. ### Withdrawing Funds Phygitals offers two primary methods for withdrawing funds from your wallet. Both methods are available to fully authenticated users (guest accounts must convert to a full account to withdraw). KYC verification may be required for withdrawals, particularly for larger amounts. #### Bank Withdrawal You can withdraw funds directly to your bank account through our integrated payment processor. * **How it works:** From the "Withdraw" section of your wallet, select "Bank Withdrawal." Enter your bank account details (or select a previously saved account), specify the withdrawal amount in USDC, and confirm. Your USDC is converted to fiat currency and a transfer to your bank is initiated. * **Supported currencies:** Withdrawals are converted from USDC to your bank's local fiat currency (primarily USD). * **Processing time:** Bank withdrawals typically take 1-3 business days to arrive in your bank account after the withdrawal is initiated, depending on your bank and region. * **Fees:** Withdrawal fees are displayed before you confirm the transaction. * **Gas fees:** Phygitals covers all network gas fees associated with withdrawal transactions. You do not need to hold SOL in your wallet to cover gas. * **KYC requirement:** Bank withdrawals may require completed KYC verification. #### Wallet Withdrawal You can withdraw funds directly to an external wallet address. * **How it works:** From the "Withdraw" section of your wallet, select "Wallet Withdrawal." Enter the destination wallet address (or select a connected external wallet), choose the token (USDC, USDT, or SOL), specify the amount, and confirm the transaction. * **Supported tokens:** USDC, USDT, and SOL. * **Processing time:** Wallet withdrawals typically confirm within seconds. * **Fees:** There are no Phygitals platform fees for wallet withdrawals. * **Gas fees:** Phygitals covers all network gas fees for withdrawals. You will receive the full withdrawal amount without any deduction for gas costs. * **Important:** Double-check the destination wallet address before confirming. Transactions are irreversible, and sending funds to an incorrect address will result in permanent loss. Phygitals cannot recover funds sent to the wrong address. ### Supported Currencies Phygitals supports the following currencies: * **USDC (USD Coin):** The primary currency on Phygitals. All item prices, wallet balances, and pawn loan values are denominated in USDC. USDC is a stablecoin pegged 1:1 to the US Dollar, issued by Circle. * **USDT (Tether):** Accepted for deposits and available for withdrawals. USDT is a stablecoin pegged 1:1 to the US Dollar. USDT balances may be automatically converted to USDC for platform use in some contexts. * **SOL:** The native network token. SOL can be deposited and withdrawn. SOL held in your wallet may be converted to USDC for platform transactions. All platform pricing, marketplace listings, and financial services (pawn loans, etc.) are denominated in **USDC**. While you may hold USDT and SOL in your wallet, USDC is the standard operating currency for all platform activities. ### Fees Below is a summary of fees associated with adding and withdrawing funds on Phygitals: * **Credit/debit card deposits:** Processing fees are displayed before confirmation. * **Embedded Wallet Funding:** Fees, if any, are displayed during the funding flow. * **Cross-chain swap:** Applicable platform fees plus any third-party bridge and network gas fees. Total cost displayed before confirmation. * **Direct transfer (deposit):** No Phygitals platform fees. Standard network fees (paid by sender) apply. * **Bank withdrawal:** Withdrawal fees are displayed before confirmation. * **Wallet withdrawal:** No Phygitals platform fees. **Gas fees are covered by Phygitals.** Phygitals strives to keep fees transparent and competitive. All applicable fees are clearly displayed before you confirm any transaction, so you always know the cost before proceeding. ### Processing Times The following table summarizes typical processing times for each funding and withdrawal method: * **Credit/debit card deposit:** Minutes (typically instant to a few minutes). * **Embedded Wallet Funding:** Minutes. * **Cross-chain swap:** 1-15 minutes, depending on source chain and bridge route. Some routes may take up to 30 minutes during periods of high congestion. * **Direct transfer:** Seconds (subject to network confirmation). * **Bank withdrawal:** 1-3 business days after initiation. * **Wallet withdrawal:** Seconds (subject to network confirmation). Processing times are estimates and may vary based on network conditions, payment processor load, banking system delays, and other factors outside of Phygitals' control. If a transaction is taking significantly longer than expected, please contact our support team. ### Contact If you have questions about adding or withdrawing funds, encounter issues with a transaction, or need assistance with a specific funding method, please contact us: * **Support:** * **Legal:** For transaction-related inquiries, please include your transaction ID or a description of the transaction (date, amount, method) so we can assist you efficiently. # Adding & Withdrawing Funds Complete guide to adding funds to and withdrawing funds from your Phygitals wallet, including supported methods, providers, currencies, fees, and processing times. ### Overview Phygitals provides multiple methods for adding funds to your wallet and withdrawing funds from the platform. Whether you prefer using a credit card, transferring cryptocurrency, or swapping tokens from another network, we offer flexible options to suit your needs. All on-platform balances are held in your Phygitals wallet. The primary currency on Phygitals is **USDC** (USD Coin), with additional support for USDT and SOL. This page explains each funding and withdrawal method in detail, including associated fees and processing times. ### Adding Funds There are several ways to add funds to your Phygitals wallet. Choose the method that best suits your situation. Each method has different processing times, fees, and requirements. #### Credit / Debit Card The simplest way to add funds is with a credit or debit card. Phygitals integrates with our payment processor to facilitate card-based deposits. * **How it works:** Select the "Add Funds" option from your wallet, choose the credit/debit card method, enter your card details, and specify the amount you wish to deposit. Our payment processor handles the payment and converts it to USDC, which is deposited directly into your Phygitals wallet. * **Accepted cards:** Major credit and debit cards including Visa, Mastercard, and other supported networks. * **Currency:** You pay in your local fiat currency (e.g., USD). The funds are converted to USDC and deposited into your wallet. * **Processing time:** Card deposits are typically processed within minutes. In some cases, additional verification may cause a short delay. * **Fees:** Card deposit fees are displayed before you confirm the transaction. Standard card processing fees apply. * **Security:** All card information is processed securely by our payment processor. Phygitals does not store your full card details. **Note:** Card payments may be processed through different payment processors depending on the context of the transaction. #### Embedded Wallet Funding **Embedded Wallet Funding** provides an additional method for adding funds to your Phygitals wallet through Privy's integrated funding infrastructure. * **How it works:** Access the Embedded Wallet Funding option from the "Add Funds" section of your wallet. Follow the prompts to fund your embedded wallet using the available payment methods provided by Privy. * **Availability:** Embedded Wallet Funding availability may vary based on your region and account status. * **Processing time:** Funds are typically available within minutes of a successful transaction. * **Fees:** Any applicable fees will be displayed during the funding flow before you confirm the transaction. #### Cross-Chain Swap If you hold cryptocurrency on other networks (such as Ethereum, Polygon, Arbitrum, Base, or others), you can swap those tokens to USDC on Phygitals using our integrated cross-chain swap feature, powered by our cross-chain routing provider. * **How it works:** Select the "Cross-Chain Swap" option from the "Add Funds" section. Connect the external wallet holding your source tokens, select the source chain and token, specify the amount, and confirm the swap. The transaction is routed to deliver USDC to your Phygitals wallet. * **Supported source chains:** A wide range of networks is supported. The available source chains and tokens are displayed in the swap interface. * **Fee:** Applicable platform fees are displayed before you confirm the transaction. These are in addition to any network gas fees or bridge fees incurred during the swap. The total cost, including all fees, is displayed before you confirm the swap. * **Processing time:** Cross-chain swaps typically complete within 1-15 minutes, depending on the source chain, bridge used, and network congestion. Some routes may take longer. * **Slippage and routing:** The routing provider automatically finds the best route for your swap, optimizing for price and speed. **Important:** Cross-chain swaps involve routing through third-party services. Cross-chain transactions carry inherent risks including processing delays. Only swap amounts you are comfortable with. #### Direct Transfer If you already hold USDC, USDT, or SOL on the Solana network, you can transfer them directly to your Phygitals wallet address. * **How it works:** From the "Add Funds" section, select "Direct Transfer" to view your Phygitals wallet address. Send USDC, USDT, or SOL from any Solana-compatible wallet to this address. * **Supported tokens:** USDC, USDT, and SOL on the Solana network. * **Processing time:** Direct transfers are confirmed within seconds, subject to network confirmation times. * **Fees:** There are no Phygitals platform fees for direct transfers. Standard network transaction fees (typically fractions of a cent) apply and are paid by the sender. * **Important:** Only send Solana-based tokens to your Phygitals wallet address. Sending tokens from other blockchains (e.g., Ethereum ERC-20 USDC) directly to this address will result in a permanent loss of funds. If you need to bridge from another chain, use the Cross-Chain Swap method described above. ### Withdrawing Funds Phygitals offers two primary methods for withdrawing funds from your wallet. Both methods are available to fully authenticated users (guest accounts must convert to a full account to withdraw). KYC verification may be required for withdrawals, particularly for larger amounts. #### Bank Withdrawal You can withdraw funds directly to your bank account through our integrated payment processor. * **How it works:** From the "Withdraw" section of your wallet, select "Bank Withdrawal." Enter your bank account details (or select a previously saved account), specify the withdrawal amount in USDC, and confirm. Your USDC is converted to fiat currency and a transfer to your bank is initiated. * **Supported currencies:** Withdrawals are converted from USDC to your bank's local fiat currency (primarily USD). * **Processing time:** Bank withdrawals typically take 1-3 business days to arrive in your bank account after the withdrawal is initiated, depending on your bank and region. * **Fees:** Withdrawal fees are displayed before you confirm the transaction. * **Gas fees:** You must hold SOL in your wallet to cover gas fees for withdrawal. 0.02 SOL typically covers all gas fee transactions. * **KYC requirement:** Bank withdrawals may require completed KYC verification. #### Wallet Withdrawal You can withdraw funds directly to an external wallet address. * **How it works:** From the "Withdraw" section of your wallet, select "Wallet Withdrawal." Enter the destination wallet address (or select a connected external wallet), choose the token (USDC, USDT, or SOL), specify the amount, and confirm the transaction. * **Supported tokens:** USDC, USDT, and SOL. * **Processing time:** Wallet withdrawals typically confirm within seconds. * **Fees:** There are no Phygitals platform fees for wallet withdrawals. * **Gas fees:** You must hold SOL in your wallet to cover gas fees for withdrawal. 0.02 SOL typically covers all gas fee transactions. * **Important:** Double-check the destination wallet address before confirming. Transactions are irreversible, and sending funds to an incorrect address will result in permanent loss. Phygitals cannot recover funds sent to the wrong address. ### Supported Currencies Phygitals supports the following currencies: * **USDC (USD Coin):** The primary currency on Phygitals. All item prices, wallet balances, and pawn loan values are denominated in USDC. USDC is a stablecoin pegged 1:1 to the US Dollar, issued by Circle. * **USDT (Tether):** Accepted for deposits and available for withdrawals. USDT is a stablecoin pegged 1:1 to the US Dollar. USDT balances may be automatically converted to USDC for platform use in some contexts. * **SOL:** The native network token. SOL can be deposited and withdrawn. SOL held in your wallet may be converted to USDC for platform transactions. All platform pricing, marketplace listings, and financial services (pawn loans, etc.) are denominated in **USDC**. While you may hold USDT and SOL in your wallet, USDC is the standard operating currency for all platform activities. ### Fees Below is a summary of fees associated with adding and withdrawing funds on Phygitals: * **Credit/debit card deposits:** Processing fees are displayed before confirmation. * **Embedded Wallet Funding:** Fees, if any, are displayed during the funding flow. * **Cross-chain swap:** Applicable platform fees plus any third-party bridge and network gas fees. Total cost displayed before confirmation. * **Direct transfer (deposit):** No Phygitals platform fees. Standard network fees (paid by sender) apply. * **Bank withdrawal:** Withdrawal fees are displayed before confirmation. * **Wallet withdrawal:** You must hold SOL in your wallet to cover gas fees for withdrawal. 0.02 SOL typically covers all gas fee transactions. Phygitals strives to keep fees transparent and competitive. All applicable fees are clearly displayed before you confirm any transaction, so you always know the cost before proceeding. ### Processing Times The following table summarizes typical processing times for each funding and withdrawal method: * **Credit/debit card deposit:** Minutes (typically instant to a few minutes). * **Embedded Wallet Funding:** Minutes. * **Cross-chain swap:** 1-15 minutes, depending on source chain and bridge route. Some routes may take up to 30 minutes during periods of high congestion. * **Direct transfer:** Seconds (subject to network confirmation). * **Bank withdrawal:** 1-3 business days after initiation. * **Wallet withdrawal:** Seconds (subject to network confirmation). Processing times are estimates and may vary based on network conditions, payment processor load, banking system delays, and other factors outside of Phygitals' control. If a transaction is taking significantly longer than expected, please contact our support team. ### Fund Recovery If you accidentally send the wrong token, use the wrong network, or transfer funds to an incorrect address, this section explains what can and cannot be recovered. **Always verify the network, token, and destination address before initiating any transfer.** Most blockchain transactions are irreversible, and recovery is not always possible. #### Sent Tokens on the Wrong Network If you sent tokens to your Phygitals wallet address but used the wrong network (e.g., sent Ethereum USDC instead of Solana USDC): * **Solana address on another chain:** Your Phygitals wallet address is a Solana address. If you attempted to send tokens on Ethereum, Polygon, or another EVM-compatible chain to a Solana-format address, the transaction will typically fail at the source and your funds should remain in your sending wallet. Check your sending wallet for the original balance. * **EVM tokens to a Solana address:** In most cases, EVM chains and Solana use incompatible address formats, so cross-chain misdirected transfers will be rejected by the sending network. However, if you used a bridge or cross-chain service incorrectly, contact the bridge provider's support team for assistance. If you believe funds were lost due to a cross-chain error, contact our support team with the transaction hash and details of the transfer. #### Sent Unsupported SPL Tokens If you sent a Solana-based (SPL) token that is not USDC, USDT, or SOL to your Phygitals wallet address: * **Embedded wallet users:** If your Phygitals wallet is an embedded wallet (created automatically by the platform), unsupported SPL tokens sent to that address may be visible on-chain but will not appear in the Phygitals interface. Contact our support team — we may be able to assist in recovering the tokens, but recovery is not guaranteed and may take time. * **External wallet users:** If you connected an external wallet (e.g., Phantom, Solflare, Backpack), you retain full control of that wallet. Unsupported tokens sent to your external wallet can be managed directly through your wallet application — no action from Phygitals is required. #### Sent to the Wrong Address If you sent tokens to an incorrect wallet address (not your Phygitals wallet): * **Blockchain transactions are irreversible.** Neither Phygitals nor any third party can reverse, recall, or redirect a completed blockchain transaction. * **Phygitals cannot recover funds** sent to addresses that are not controlled by our platform. If you sent funds to another person's address, you would need to contact the recipient directly. * **Double-check before sending:** Always copy your wallet address directly from the Phygitals platform and verify the first and last several characters match before confirming any transfer. #### Prevention Tips To avoid fund recovery situations, follow these best practices: * **Verify the network:** Ensure you are sending on the **Solana** network. Do not send ERC-20 tokens, Polygon tokens, or tokens from any other chain. * **Verify the token:** Only send **USDC**, **USDT**, or **SOL** to your Phygitals wallet. * **Copy the address from Phygitals:** Always copy your wallet address directly from the platform. Do not type it manually. * **Send a test transaction:** For large transfers, send a small test amount first to confirm it arrives correctly before sending the full amount. * **Use Cross-Chain Swap:** If your funds are on another blockchain, use the built-in [Cross-Chain Swap](http://localhost:5173/docs/adding-and-withdrawing-funds#cross-chain-swap) feature rather than attempting a manual bridge or direct transfer. ### Contact If you have questions about adding or withdrawing funds, encounter issues with a transaction, or need assistance with fund recovery, please contact us: * **Support:** * **Legal:** For transaction-related inquiries, please include your transaction ID or a description of the transaction (date, amount, method) so we can assist you efficiently. For fund recovery issues, please also include the transaction hash (TX ID), the network and token you sent, and the destination address. # Frequently Asked Questions Answers to the most common questions about using the Phygitals platform, including packs, marketplace, vault storage, pawn, payments, and account management. ### General **What is Phygitals?** Phygitals is a hybrid physical-digital collectibles platform that creates digital twins of real physical trading cards. Every digital card on the platform corresponds to a real, authenticated physical card stored in a professional vault. **How does it work?** When you purchase a pack or buy a card on the marketplace, you receive a digital collectible that represents verified ownership of a specific physical card. You can trade your cards on the marketplace, hold them in your collection, or redeem the physical card and have it shipped to you. **What technology does Phygitals use?** Phygitals uses a secure digital custody system to tokenize physical cards into digital collectibles. Each digital collectible is a verifiable record of ownership that can be traded, held, or redeemed for the underlying physical card. For full technical details, see our NFT & Digital Asset Terms. **Do I need a crypto wallet?** Not necessarily. When you create an account, a digital wallet is automatically created for you. You can also connect an existing compatible wallet (which may include Phantom, Solflare, Backpack, Ledger, and other compatible wallets). **Is Phygitals available worldwide?** Phygitals is available in most countries. However, it is your responsibility to determine whether your use of any feature of the Service is lawful in your jurisdiction. Phygitals does not classify its pack openings as gambling, but regulatory treatment of randomized reward mechanics varies by jurisdiction. The entire platform is unavailable to users in sanctioned countries. See our Restricted Jurisdictions page for details. ### Packs & Pack Openings **How do packs work?** Packs are available at various fixed price points. Each pack contains randomized trading cards from the available card pool. When you open a pack, the cards are determined by a provably fair algorithm and delivered to your wallet as digital collectibles. **Are pack openings fair?** Yes. All pack openings use a provable fairness system that combines a server seed, a client seed, and a publicly disclosed algorithm. You can verify the fairness of any opening after the fact. See our Provable Fairness documentation for details. **Can I get a refund if I don't like my pack results?** No. All pack purchases are final and non-refundable. Pack contents are randomized, and dissatisfaction with the results is not grounds for a refund. However, you can use the buyback system to sell cards back at the applicable buyback rate. See our Return & Refund Policy for details. **What is the buyback system?** After opening a pack, you have a 30-minute window to sell any card back to Phygitals at the specified buyback rate for that pack tier. Buyback rates vary by pack tier and are displayed at the time of the offer. Payouts are in USDC. See Pack Opening & Buyback for full details. **What collections are available?** Available collections include Pokemon TCG (primary), Baseball, Football, Basketball, One Piece, Yu-Gi-Oh!, Dragon Ball, and other select series. Availability may vary based on current inventory. ### Marketplace **How does the marketplace work?** The Phygitals marketplace is a peer-to-peer trading platform where you can list cards for sale at a fixed price, browse and buy listed cards, make offers, and accept offers from other users. **What fees does the marketplace charge?** Phygitals charges a marketplace fee on completed transactions. The current fee rate is displayed at the time of listing and transaction. There is no fee for creating a listing - fees are only charged when a sale completes. **Are marketplace transactions reversible?** No. All completed marketplace transactions are final and irreversible. Please review all details carefully before confirming a purchase or accepting an offer. **Where does the pricing data come from?** Fair Market Value (FMV) data is sourced from industry-standard pricing providers for graded collectibles. FMV is provided as a reference and does not dictate or guarantee actual sale prices. ### Vault & Storage **Where are the physical cards stored?** Physical cards are stored in professional vault facilities in the United States, operated by our partners: **PSA** (Professional Sports Authenticator), **Fanatics**, and **Alt** (alt.xyz). **Are my cards insured?** Yes. All cards in vault custody are covered by insurance provided through our vault partners (Alt, PSA, and Fanatics) against loss, theft, and damage. See our Vault & Storage documentation for details on coverage and limitations. **Can I get my physical card shipped to me?** Yes. Through the Claim process, you can redeem your digital collectible for the corresponding physical card. You must provide a valid shipping address (Latin characters only). See Shipping & Redemption for details. **Can I submit my own physical cards?** Yes. Through the Submit process, you can send physical cards to our vault for authentication, grading, and digitization as digital collectibles on the platform. See Submit Cards for instructions. **What happens to my cards if Phygitals shuts down?** Your physical cards are your property, not Phygitals' property. In the event of business cessation, Phygitals has established procedures to return physical assets to their rightful owners within a three-month reclamation period. See our Business Continuity page for full details. ### Pawn / Lending **What is the pawn feature?** The pawn feature lets you borrow up to 50% of the Fair Market Value of an eligible graded card. Your card is held as collateral while the loan is active. You can reclaim your card at any time by repaying the loan plus interest. **What cards are eligible for pawning?** Graded cards with an FMV of at least $26 that are currently in the Phygitals vault are eligible, subject to a maximum loan amount of $5,000. The minimum loan amount is $13. Ungraded cards, cards without FMV data, and cards with active marketplace listings are not eligible. **What happens if I don't repay?** If you fail to repay within the loan term, your card is forfeited. Pawn loans are non-recourse, meaning you owe nothing beyond the forfeited card. See our Pawn / Lending Terms for complete details. **What are the interest rates?** Interest rates and applicable APR are disclosed at the time of each loan offer. Rates are tiered based on loan amount and term and are clearly displayed before you confirm any pawn transaction. Full details in our Pawn / Lending Terms. ### Payments & Funds **How can I add funds?** You can add funds via credit/debit card through our payment processor, wallet funding, cross-chain swap from any token on any chain to USDC (subject to applicable fees), or by directly sending USDC/USDT to your wallet address. **How can I withdraw funds?** You can withdraw funds to a bank account through our payment processor or transfer USDC, USDT, or SOL directly to any external wallet. Phygitals covers gas fees on withdrawals. **What currencies are supported?** The primary currency is **USDC** (a USD-pegged stablecoin). **USDT** is also supported for purchases and withdrawals. Pack purchases can be made via credit card (USD) or wallet balance. **Does Phygitals store my credit card information?** No. Payment card details are processed and stored by our PCI-compliant third-party payment processors. Phygitals never stores your credit card numbers. **Am I responsible for taxes on my transactions?** Yes. You are solely responsible for all applicable taxes arising from your use of the Service, including sales tax, value-added tax, income tax, and any taxes on capital gains from digital asset transactions. Pack openings, marketplace sales, buyback proceeds, and pawn loan activity may have tax implications depending on your jurisdiction. Phygitals does not provide tax advice and recommends consulting a qualified tax professional regarding your specific obligations. See Section 8 of our Terms of Service for details. ### Account & Security **How do I create an account?** You can sign up using email, Apple ID, Google account, SMS verification, or by connecting a compatible wallet. A digital wallet is automatically created for users who don't have one. **Can I use the platform without an account?** Guest accounts are available for limited browsing and purchasing. However, features like pawn/lending, messaging, and advanced portfolio tools require full account registration. **How do I secure my account?** Use strong, unique credentials for your login method. If using an external wallet, secure your private keys and seed phrase. Enable two-factor authentication where available. Never share your account credentials or wallet private keys with anyone. **What if my account is compromised?** Contact us immediately at . We can suspend your account to prevent unauthorized transactions while we investigate. ### Pack Parties **What is a Pack Party?** A Pack Party is a social group event where a creator selects between 2 and 8 cards from their collection and sets an entry price. Other users join by paying the entry fee. When all slots fill, the cards are randomly distributed among participants. **What happens if a Pack Party doesn't fill up?** If a Pack Party expires before all slots are filled, all entry fees are automatically refunded in full and the creator's cards are returned to their collection. **Can I get a refund after a Pack Party completes?** No. Once all slots are filled and cards are distributed, the Pack Party is complete and entry fees are non-refundable. See our Pack Party Rules and Return & Refund Policy for details. ### Legal & Compliance **Where can I find the Terms of Service?** Our full Terms of Service are available at /docs/terms-of-service. **Where is Phygitals incorporated?** Phygitals, Inc. is a Delaware corporation with its principal office at 1111B S Governors Ave STE 34931, Dover, DE 19904, United States. **How do I contact Phygitals for legal matters?** For legal inquiries, contact . For general support, contact **How do I exercise my privacy rights (GDPR/CCPA)?** Submit a request to . See our Privacy Policy for complete information about your rights and how to exercise them. # Welcome to Phygitals: The Future of Collecting Phygitals is revolutionizing the way collectors buy, sell, and showcase their collectibles. Our platform bridges the gap between physical and digital collecting, offering a seamless and secure way to manage your inventory. We’re breaking new ground by supporting both graded and ungraded cards (as well as sealed products!), with the goal of making collecting more transparent, accessible, and inclusive for everyone. Each graded card is fully insured, securely stored in a climate-controlled facility, and protected 24/7 by security professionals. Our vaulting providers ensures that all assets are safeguarded in a state-of-the-art facility, allowing collectors to trade, display, and track their cards effortlessly while keeping the physical copies protected. ### Why Phygitals Is the Future of Collecting Phygitals is reshaping the collecting experience with a suite of innovative features designed to make the process smoother, more intuitive, and enjoyable at every step: **User Revenue Share**: We value the contributions of our community and the collectors who help grow the marketplace. When you digitize and sell your cards on our platform, you continue to earn 1% of every future sale of that card. This ongoing revenue share is automatically tracked and distributed, ensuring that you’re rewarded as your card is traded and resold, creating long-term value for you as a collector. We also offer a referral code which generates revenue based on your onboarded users pack pulls.\ \ **Seamless Trading Experience:** Phygitals allows for instant trading once cards are vaulted, eliminating the need for listing, packaging, and shipping. This makes the entire process quick, seamless, and cost-effective. You can also purchase affordable ungraded cards without worrying about high shipping costs, solving a common problem in collecting low-cost cards.\ \ **Track and Optimize Your Collection:** With powerful tools at your fingertips, you can monitor your inventory, track set completions, and gain insights to fine-tune your collecting strategy. Plus, earn badges and achievements as you hit milestones, while keeping an eye on your portfolio’s value and collection analytics to further enhance your collecting experience.\ \ **Transparency & Trust:** Every transaction and ownership change within Phygitals is recorded, providing complete transparency and building trust among collectors. Our publicly viewable infrastructure ensures you can easily track the history of your cards, giving you confidence in your collection. **Rank Your Collection:** Phygitals provides a unique opportunity to have your collection ranked based on verifiable stats. Our global leaderboard tracks true ownership and collection achievements, allowing collectors to gain recognition for completing sets, acquiring rare cards, and reaching milestones. Compete with others, showcase your progress, and connect with fellow collectors, all with complete transparency and authenticity. **Competitive Fees:** We’ve optimized our platform to allow users to benefit from a 2% marketplace fee, which is significantly lower than traditional marketplace fees. Additionally, users benefit from no sales tax while buying, selling, and trading on the platform, further enhancing the value you get from every transaction.\ \ **A Vibrant Community:** Phygitals isn’t just about collecting; it’s about community. Our platform allows you to showcase your collection digitally, connect with fellow collectors, and participate in a connected community that shares your passion for collecting. **Weekly Giveaways** Each week, Phygitals awards $1,000+ in vouchers to the top collectors on our global leaderboard. These giveaways are our way of recognizing activity, encouraging friendly competition, and giving back to the community.
We’re committed to listening to our community and exploring new ways to enhance the collecting experience. Our platform grows based on feedback from our users through democratized polls and suggestions, ensuring we implement features that truly reflect what the community wants. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at .
# Packs Phygitals’ packs offers a unique and exciting way for collectors to collect. For a fixed fee, you can purchase a mystery card/product of varying values, including select high-value chases. ### How It Works: • **Fixed Fee:** Each mystery item is available for a set price. You can choose from different packs based on your preferences and budget. • **Card Variety:** Each pack contains a curated selection of products, with some being highly sought-after. We display a list of the chases available in the packs, so you know what’s on the line. #### Full Transparency: We’re committed to being transparent. Along with the mystery element, we display the odds of winning specific value groups in each pack as well as the average expected value (EV) of your play. You’ll always know the chances of pulling a particular value group before you play. #### Buyback Option: To add flexibility, we offer a Buyback Model. If you’re not satisfied, we’ll offer 85% of its Fair Market Value (FMV) for up to 30 minutes after your reveal. This option applies even if you pull a chase, giving you more control and liquidity over your collection. #### Multiple packs, Different Price Points: As our platform evolves, we will introduce packs with different price points and concepts. This will ensure that there’s always something new to look forward to and keep the experience fun and fresh! #### Want to Get in on the Action? Read About our Creator Packs: {% content-ref url="/pages/clDg0usjBuEdG6ZZnwM1" %} [Creator packs](/about-phygitals/welcome-to-phygitals-the-future-of-collecting/packs/creator-packs) {% endcontent-ref %} Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at .
# Creator packs Creator Packs give streamers, suppliers, and collectors a new way to build and launch their own pack experience on Phygitals. #### What Are Creator Packs? Creator Packs are customizable digital packs powered by real, physical collectibles. You upload your products, set your theme and structure, and we handle the technology, claim flows, and instant trading layer. Collectors purchase a pack, receive a randomized item, and choose to trade it, redeem it, or accept an instant buy-back offer. This creates a seamless, trusted, and transparent experience for both creators and buyers. #### Why Launch a Creator Pack? **Tap Into the Phygitals Ecosystem**\ Creator Packs plug directly into the Phygitals ecosystem, giving you immediate access to a collector base that is actively buying, trading, and redeeming digital collectibles every day. **Recurring Revenue Model**\ Creator Packs are designed to generate repeat revenue through our integrated buyback system. When collectors choose the instant buyback option, their item returns to your pack rotation, allowing it to be pulled again. Phygitals funds the buybacks, so you maintain liquidity without needing upfront capital. **Full Creative Control**\ Build a pack that reflects your brand. Whether it’s a PSA 10 theme, a modern hits chase, a sealed-only lineup, or something entirely niche, Creator Packs give you complete freedom to design an experience collectors will want to rip repeatedly. **End-to-End Support**\ From onboarding to odds optimization, pricing strategy, inventory setup, and ongoing performance feedback, our team works directly with you. Tailored solutions can be built to create the pack that will serve you best. #### How It Works **1. Deploy Your Inventory**\ Add your products through our interface. Once your pack is configured, we run it through our internal validation and get it ready for launch. **2. Fine-Tune Your Pack**\ Our team helps you optimize pricing, odds, and product distribution to create a balanced and engaging experience for collectors. **3. Launch to the Community**\ Your pack goes live on Phygitals, giving collectors the chance to rip your pack. #### Why Creators Love It Creator Packs offer a powerful way to grow your brand, increase your reach, and tap into an audience that loves ripping packs. Our team supports each rollout with promotion, community amplification, and hands-on guidance to ensure your launch succeeds.\ \
If you're ready to build your Creator Pack or want to learn more, reach out to us at **** # Pack Party Rip packs with friends! Multiple players enter, one pack is opened, and cards are allocated to every player at random. Simple, fun, and social! #### What Is a Pack Party? Pack Party is a shared pack experience where multiple collectors enter a single party, one pack is opened, and cards are distributed at random. Each spot guarantees a card, with full transparency from start to finish. Sellers curate the cards. Collectors buy spots. Once the party fills, cards are randomly assigned and instantly delivered. #### How It Works **1. Create a Party** A seller selects 2 to 10 cards from their vault and sets a price per spot. Once launched, the party becomes available for others to join. **2. Players Join** Collectors browse active parties, review the cards and entry price, and purchase a spot. Each spot guarantees one random card. **3. Party Fills and Cards Are Assigned** When all spots are filled, cards are randomly distributed to participants. The process is fully transparent and provably fair. #### Why Launch or Join a Pack Party? **Community-Driven Ripping** Pack Parties turn pack ripping into a social experience. Multiple collectors participate together, creating excitement, anticipation, and shared outcomes. **Strong Value for Collectors** Many live parties feature average card values that exceed the entry price. Collectors frequently walk away with cards worth more than what they paid. **Fair and Transparent** Every card is allocated randomly once the party fills. No manipulation, no hidden mechanics, no surprises beyond the randomness itself. #### Get Started Pack Party gives collectors a chance to chase high-value cards at a fraction of the price while keeping the experience fair, social, and transparent. *Jump in and try it out:*\ # Marketplace The Phygitals Marketplace is your gateway to buying, selling, and trading RWAs. Each collectible listed is physically vaulted, tradeable on-chain, and redeemable in real life. #### Navigating the Marketplace The Marketplace is designed to make discovering, browsing, and purchasing collectibles simple and intuitive. Collectors can filter by category, sort by price, and explore a wide range of vaulted items with real-time data and transparent pricing. #### Purchasing a Collectible on Phygitals **Buy Now**\ Purchase the item instantly at the listed price. **Add to Cart**\ Add multiple items and check out all at once. **Make Offer**\ Submit an offer directly to the current owner for private negotiation. **Message**\ Communicate with the seller to ask questions or discuss details. **Details**\ Collectors can view full information about the card, including set, year, language, rarity, and any notes that apply to the item. # Stream Streaming brings the excitement of real pack ripping directly into the Phygitals ecosystem. Collectors can bid on sealed packs and watch them get opened in real time. **Bid on Sealed Packs**\ Collectors participate in live auctions and place bids on sealed packs from a curated lineup. Each pack is a physical, sealed pack. Packs are opened only when the auction ends. **Live Reveal**\ Once the auction ends, the pack is opened live. The streamer opens the pack in front of an online audience, like a traditional break! **Your Cards Are Yours Immediately**\ After the reveal, the cards from your pack are set aside for you. You can choose to have them shipped to you or graded and vaulted. **Authentic breaking experience**\ Every pack is opened on camera with full visibility, giving collectors complete confidence in the process. **Community and entertainment**\ Collectors enjoy watching, bidding, and reacting together as packs are opened. # Digitize and Vault Collectibles Vault and digitize your Pokémon cards on Phygitals. Phygitals offers a seamless way for users worldwide to digitize and vault their cards. By submitting your graded cards to our secure vault, you can have a digital twin created and sent directly to your account. This digital twin uses publicly trackable infrastructures to ensure authentic ownership and can be easily traded or sold on a global scale. The physical card can always be redeemed for its digital counterpart whenever you choose. ### How It Works To get started, simply visit Phygitals, head to the profile dropdown, and click "Vault Cards". You’ll be prompted to provide details about your graded cards and given our vault address to send your cards to. Once your cards arrive at the vault, they are securely authenticated and stored. After the verification process, a digital twin is generated, and it will appear in your Phygitals inventory, where you can choose to keep it in your collection, trade it, or list it for sale. ### Redeeming Your Digital Twin All cards listed on our marketplace are redeemable. You can easily redeem your digital cards for their physical counterparts by heading to the profile dropdown, and clicking "Claim Cards". We recommend redeeming multiple cards at once to minimize shipping costs. ### Secure Storage All vaulted cards are stored under strict, bank-grade security in a state-of-the-art vaulting facility. Graded cards are housed in a climate-controlled, fully insured facility with 24/7 security monitoring, ensuring their long-term protection. Ungraded cards are securely stored in the Phygitals Storage Vault, a temperature-and moisture-controlled environment designed to preserve their condition. ### Shipping Costs When redeeming cards from the vault, please note that shipping fees will apply. Each order is limited to a maximum of 50 cards per shipment. If you wish to redeem more than 50 cards, you will need to create multiple shipments. Shipping fees are calculated based on your location and the destination of the cards, with a shipping fee and an additional handling fee per card. All fees are set by our vaulting providers and we do not profit from this fee. Any taxes, duties, or additional fees associated with the redemption are the responsibility of the redeemer. \ \ Shipping times may vary depending on redemption volumes. You will be notified when your order is processed by the vault and when we receive your tracking link. ### Turnaround Time Once your asset to arrives the vault, the typical turnaround time for the creation and deposit of your digital twin into your account is generally 1-2 weeks, depending on submission volumes. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Ship Direct Option Phygitals accepts graded cards shipped directly from online marketplaces and grading companies. If you purchase a card that you want to vault and trade on Phygitals, you can ship it directly to our vault address where it will be received, authenticated, and securely stored. ### Cards We Accept Currently, we are only accepting graded cards from the following grading companies: * [PSA](https://www.psacard.com/) * [Beckett (BGS)](https://www.beckett.com/) * [SGC](https://www.gosgc.com/) * [CGC ](https://www.cgccards.com/) In the future, we may expand this to include other grading companies. Stay tuned for updates! ### Ship Direct Process Please review the following steps before shipping anything directly to the vault. 1. **Shipping Address:** When checking out on your preferred website, simply provide our vaulting address. This can be found by heading to the "Vault Cards" section on [Phygitals.com](https://www.phygitals.com/) 2. **Inform Phygitals of Your Shipment:** After shipping your card(s) to the vault, fill out our submission form on [phygitals.com](https://www.phygitals.com/) to provide us with your account email, the details of what you're sending, and the shipment ID/tracking number. This ensures our vault team can correctly associate your cards with your Phygitals account. 3. **Authentication Process:** Once your card is digitized and added to your phygitals inventory, it will be transferred to your account. ### **Important Notes** **Form Submission Required:** If we receive a card without the corresponding submission form, we will be unable to identify the owner and will not be able to digitize your cards. It is essential to complete the submission form as part of the process to ensure proper handling of your asset. **Shipping Responsibility:** Phygitals does not control the shipment of cards to our vault, so any shipping issues must be addressed with the party that handled the sale. **Digital Twin Turnaround Time:** Once your card is received at our vault, the authentication and vaulting process can vary. We will keep you informed about the expected timeline. **Ungraded Cards:** If you send an ungraded card or another asset type that we don’t currently support, you may be responsible for return shipping costs. We will invoice you for this through our payment processing platform. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at #### # Cards On-Chain Once your physical cards are securely vaulted and digitized on our platform, they are entirely yours to own, manage, and enjoy within the Phygitals ecosystem. In this section, we'll explore some ways you can maximize the potential of your digital Pokémon cards. This is just a starting point, new opportunities and features are constantly emerging, so keep an eye out for updates! {% content-ref url="/pages/04fAoX6ehCkLuKzBdhXl" %} [Unlock the Power of Ungraded Cards](/about-phygitals/cards-on-chain/unlock-the-power-of-ungraded-cards) {% endcontent-ref %} {% content-ref url="/pages/Sc3Hl3LqrZvVCmoI6a57" %} [Rank Amongst Top Collectors](/about-phygitals/cards-on-chain/rank-amongst-top-collectors) {% endcontent-ref %} {% content-ref url="/pages/cwCnh8RnKXVEUKIqSkgp" %} [Track and Analyze Your Collection](/about-phygitals/cards-on-chain/track-and-analyze-your-collection) {% endcontent-ref %} {% content-ref url="/pages/1uFgxirpx9fXE4ndLkEi" %} [Buy and Sell Instantly](/about-phygitals/cards-on-chain/buy-and-sell-instantly) {% endcontent-ref %} Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Unlock the Power of Ungraded Cards Phygitals is paving the way in the RWA space with a marketplace that seamlessly supports both graded and ungraded cards, offering TCG collectors a complete and inclusive collecting ecosystem. We recognized a gap in the market and aimed to build a platform that welcomes and benefits all collectors. Ungraded cards offer a unique advantage; they allow collectors to get ahead in set progression without breaking the bank. Completing sets with only graded cards can sometimes cost tens of thousands of dollars, but with ungraded cards, you can progress at a more manageable pace. This makes Phygitals the go-to marketplace for those who want to complete their sets while being mindful of costs. What’s more, ungraded cards allow users to display the full picture of their collection, showcasing everything from their most prized, high-value cards to the rare finds that complete their sets. With Phygitals, you’re not just limited to the graded portion of your collection. We’ve also eliminated the burden of purchasing low-value cards through traditional marketplaces like eBay, where a 50-cent card could come with a $15 shipping fee. Now, collectors can buy affordable cards to complete sets without facing sky-high shipping costs, making the entire process smoother and more cost-effective. Phygitals is redefining the collecting experience for everyone, offering more options and better value for both seasoned collectors and newcomers. # Rank Amongst Top Collectors A unique benefit of our tech infrastructure is that collectors around the world can now truly see where they rank. Phygitals provides a groundbreaking platform that allows you to compare your collection with others on a global scale. We reward the top 10 users leaderboard by giving out over $1,000 in pack vouchers on a weekly basis. Until now, there has been no verified infrastructure for ranking collections; other online leaderboards have relied solely on trust, without any confirmation of actual ownership. By authenticating ownership of each card, we ensure that every spot on our leaderboards is legitimately earned. # Track and Analyze Your Collection Unlock the full potential of your collection with our advanced tracking and analytics tools. Phygitals offers a comprehensive tracking tool that gives premium insights into your cards, from their market value to detailed inventory statistics. With Phygitals, you have a clear, real-time view of your collection’s progression, helping you understand what you have, what you’re missing, and how to achieve your collecting goals. Our platform allows you to easily monitor your inventory, highlighting areas where you can expand or complete your sets. These are not just for your eyes: they're part of your public profile, allowing your friends and the broader collecting community to see your stats, achievements, and progress. Whether you’re aiming for a complete set or trying to boost your collection’s value, Phygitals provides the tools you need to track and grow your collection like never before. # Buy and Sell Instantly Phygitals makes it easier than ever to buy and sell cards, with instant ownership transfers and no shipping costs between users. Our platform is designed to streamline the entire process, ensuring a seamless experience for collectors at every step. When you find a card you want, simply place an offer or buy it outright. Ownership is transferred to you instantly, with no delays. The Phygitals marketplace operates 24/7, so your collection is always accessible, and offers can be made even if the card isn’t actively listed for sale. Our platform fees are 2%, which is much lower than leading trading card marketplaces, allowing you to maximize your returns on sales and trades. And if you ever want to physically hold your card, redemption is just a click away on our site- your card will be shipped to you whenever you’re ready. Phygitals offers the flexibility and convenience you need to manage your collection effectively, making the process of buying, selling, and trading cards smoother than ever before. # Our Partners In order to bring the best experience to our collectors, we are forming strategic partnerships with leading companies and organizations. We are grateful for any backing in Phygitals, whether it be through partnerships, grants, or simply support of our vision. ### **Powered by Solana** We’re proud to be supported by Solana, a driving force in advancing decentralized technologies. Their backing highlights their belief in our vision to revolutionize the collecting experience through innovation and accessibility. With Solana’s fast, scalable, and cost-effective infrastructure, we’re able to provide collectors with a seamless and cutting-edge platform. We’re excited to be part of their ecosystem and to contribute to its ongoing success. ### **Powered by Tensor** Tensor, one of the top marketplaces on Solana, believes in what we’re building and has backed Phygitals as we bring collecting to the next level. We’re excited to have their support as we continue growing and pushing the space forward. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Vendor Program ### Unlock Global Reach, Minimize Hassle, Maximize Earnings At Phygitals, we offer a platform tailored for card businesses and collectors, providing a seamless way to showcase your collection, scale your business, and access a global audience. With no inventory requirements and a focus on streamlining storage, Phygitals allows your cards to be accessible to collectors worldwide- bringing your business into the spotlight, with none of the storage issues. ### Why List with Phygitals? **Global Marketplace for Collectibles:** Tap into a massive audience of collectors from around the world. Whether you’re selling single cards or entire sets, Phygitals allows your inventory to be seen by people globally. You no longer need to worry about finding buyers in your local area; Phygitals connects you with a worldwide community passionate about cards. **Hassle-Free Storage and Shipping:** Say goodbye to storage headaches. With our trusted vaulting provider, your valuable assets are stored securely in a fully insured, climate-controlled facility with 24/7 security. We ensure that your cards are well-protected and available for redemption at any time. You focus on your collection, while we handle the logistics from storage to shipping. **Revenue Sharing Model:** Every sale made through Phygitals contributes to future earnings. Once your assets are listed, you’ll automatically be eligible for a revenue share, earning a percentage of every transaction for as long as your card circulates in the marketplace. It’s a passive income model designed to work for you. **Lower Fees, Higher Earnings:** Phygitals offers a competitive fee structure that ensures you retain a larger share of your profits. Our platform helps you maximize your margins and minimize unnecessary costs, putting more money in your pocket. This fuels our mission to empower card collectors and sellers alike. ### Get Started Today To access the benefits of our vendor programme, simply fill out our [Vendor Application Form](https://n4tqcdahwbr.typeform.com/phygitals). To instantly gain access to selling cards our marketplace, simply create an account on [Phygitals.com](https://www.phygitals.com/) Start growing your business, engaging with a global community, and unlocking new opportunities with Phygitals. We are committed to transforming the way cards and collectibles are traded, and we invite you to be a part of this exciting future. Whether you’re a seasoned vendor or just getting started, our platform provides the tools and support you need to succeed. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at . # Digital Pack Openings (coming soon!) Phygitals brings you a fun way to grow your collection with Digital Pack Openings. Each pack is themed, and when you purchase one, you’ll reveal a set of cards that could include rare treasures. It’s a new and exciting way to discover cards and expand your collection. ### How it Works: * Purchase a themed digital pack at a fixed price. * Open your pack and discover your cards. * Enjoy adding new gems to your collection! * Don't love your cards? Sell your cards back to us for 85% of their fair market value. ### Upcoming Digital Pack Openings Information: We’ll share all the details for each opening, including: * Pack Themes * Pack Price * Card Highlights * Opening Date ### Stay Up to Date on Limited Drops To ensure you never miss out on an upcoming digital pack openings, be sure to follow us on social media, join our Discord, and opt in for email updates. Stay tuned for exclusive announcements and updates! Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at . # Overview Phygitals offers an innovative framework that facilitates the seamless trading of physical collectibles through our digital platform. While our approach shares some similarities with other digital asset initiatives, it is uniquely designed to cater to the specific needs of Pokémon collectors. ### Architecture Phygitals’ architecture is built around three core components: a secure backend for inventory management, a user-friendly web frontend for managing your collection, and a robust system that ensures every digital representation is backed 1:1 by a physical asset. The experience of trading and managing your collection feels intuitive, with our backend handling the intricate processes behind the scenes to ensure security and authenticity. ### Smart Contract Registry At the heart of Phygitals’ technology is a versatile registry system. This registry serves as a centralized contract that can manage multiple assets, providing a flexible and scalable solution for our platform. This system ensures that every digital representation of a collectible is traceable and verifiable, giving collectors confidence in the authenticity of their collections. ### Digitisation and Management The registry system works in tandem with our digitisation and management processes to ensure each digital card is accurately linked to its physical counterpart. Our platform employs a secure process to manage inventory and authorize the creation of digital representations of your physical cards. This ensures a seamless and reliable experience for collectors, whether they are buying, selling, or managing their collections. ### World's First High-Speed Pokémon Card Tokenising Machine Phygitals is home to the world’s first high-speed tokenising machine, designed specifically for cards. Capable of tokenizing one card per second, this innovative technology allows us to seamlessly integrate our inventory of over 100,000 cards into the platform in real time. This efficiency ensures that collectors have instant access to newly tokenized cards, with each digital representation perfectly synchronized with its physical counterpart. Our advanced tokenizing process sets Phygitals apart, providing a smooth and reliable trading experience like no other. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Digital Card Integration & Management Phygitals employs a secure system to ensure that each card’s digital twin is seamlessly connected to its physical counterpart. Once a card is authenticated, a digital version is created and added to your Phygitals collection, allowing for effortless management, trading, and tracking. Our platform takes extra care to ensure that each card’s digital representation remains synchronized with its physical version. This means that collectors can interact with their collections in a dynamic, real-time environment, enjoying the benefits of instant trading and transparent ownership. Whether you’re organizing your collection, making a trade, or reviewing its progress, every asset is securely managed on our platform, offering a reliable and enjoyable experience. Phygitals introduces a sophisticated Proof of Integrity system that guarantees each card’s digital twin is verifiably linked to its physical counterpart. Our approach leverages Solana’s scalable and fast infrastructure to ensure that every digital representation of a card is secure, authentic, and unalterable. ### Asset Identity and Unique Fingerprints Every card stored in our vault is given a precise description along with a unique identification number. These identifiers help differentiate between similar items, especially when dealing with multiple copies of the same card. For graded cards that already have unique identifiers (such as PSA or Beckett numbers), these identifiers are used to form the fingerprint of the asset. For cards that don’t have pre-existing identifiers, Phygitals assigns a unique ID and includes it in the image attached to the digital twin. ### Converting Fingerprints into a Proof of Integrity The fingerprint of an item, combining its unique ID and description, is encoded using a robust cryptographic function on Solana’s infrastructure. This encoding process generates a unique digital string known as the Proof of Integrity, ensuring that every physical item remains connected to its digital twin. Once the fingerprint is encoded, it is associated with the digital twin, guaranteeing that the information has not been altered. If the description or any part of the fingerprint is modified, the Proof of Integrity changes, making it clear that the item has been tampered with. ### How Proof of Integrity Ensures Tamper-Proof Collectibles The Proof of Integrity on Phygitals guarantees the authenticity of the asset and prevents tampering with the information. The process includes the following elements: • **Immutable Proof:** Once the Proof of Integrity is recorded in our system, it is final. No one can alter the data without it being detected. • **Unique Fingerprint:** The unique fingerprint, linked directly to the physical card, is the only identifier that matches the Proof of Integrity, and no changes can be made to it without invalidating the link. • **Security & Transparency:** The integrity of the card’s identity is ensured by using Solana’s secure infrastructure, meaning that the digital twin of the card will always match the details of the physical card in our vault. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Card Storage and Insurance ### Security of Cards During Storage Phygitals prioritizes the safety and integrity of your cards. We entrust your graded cards to our trusted vaulting service providers, who specialize in secure asset management. Each card is carefully encapsulated to preserve its condition and is tracked using an advanced inventory management system for continuous monitoring. Your cards are stored in a climate-controlled, fully insured facility with 24/7 security surveillance, ensuring the highest level of protection against environmental damage and unauthorized access. ### Location of Your Collection All cards submitted to Phygitals are securely stored in a high security vault in Delaware, allowing users submitting cards from other marketplaces to take advantage of Delaware’s zero sales tax benefit. ### Zero Fees for Storage and Insurance No, there are no fees for storing or insuring your cards at Phygitals. We cover the cost of secure storage and insurance so you can enjoy peace of mind without any additional charges. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Redemptions and Shipping ### Card Redemption Process At Phygitals, redeeming your cards is simple and secure. Once your cards are vaulted, they can be easily redeemed directly from your Phygitals collection. Every card on Phygitals can be redeemed for its physical counterpart. After submitting your redemption request, you’ll be required to pay for shipping & handling fees, and any applicable taxes or duties. #### Sealed Product Redemption Process When redeeming a sealed product, users will be required to pay a shipping fee. These fees are typically higher than card shipping fees due to their larger size and weight. As with card redemptions, users are also responsible for any applicable customs, duties, VAT, or import taxes. Please be aware of the costs and fees associated with international shipping, as well as the regulations in your country. Shipping times may vary depending on your location. #### Redemption Timeline and Expedited Shipping Shipping times vary depending on your location. In the U.S., shipments are processed within 1-3 business days. Please note that shipping times may vary due to strikes and public holidays. While international orders may take longer due to customs procedures. #### Physical vs. Digital Ownership While your card’s digital twin is active in your collection, the physical card remains securely stored in our vault. If you decide to redeem your physical card, the digital version will be deactivated. This ensures that each asset exists either physically with you or digitally on the Phygitals platform, but not both at the same time. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Import Taxes | Albania | AL | 20% | 100 USD | | ------------------------------- | -- | ------ | --------- | | Algeria | DZ | 19% | 50000 DZD | | American Samoa | AS | 10% | 0 USD | | Andorra | AD | 5% | 0 EUR | | Angola | AO | 10% | 100 USD | | Anguilla | AI | 0% | 0 XCD | | Antigua & Barbuda | AG | 15% | 0 USD | | Argentina | AR | 21% | 25 USD | | Armenia | AM | 20% | 300 USD | | Aruba | AW | 0% | 0 USD | | Australia | AU | 10% | 1000 AUD | | Austria | AT | 20% | 0 EUR | | Azerbaijan | AZ | 18% | 0 USD | | Bahamas | BS | 12% | 0 USD | | Bahrain | BH | 5% | 0 BHD | | Bangladesh | BD | 15% | 0 BDT | | Barbados | BB | 18% | 0 BBD | | Belarus | BY | 20% | 22 EUR | | Belgium | BE | 21% | 0 EUR | | Belize | BZ | 13% | 0 BZD | | Benin | BJ | 18% | 50 USD | | Bermuda | BM | 0% | 0 BMD | | Bhutan | BT | 50% | 0 INR | | Bolivia | BO | 15% | 0 USD | | Bonaire, St.Eustatius & Saba | BQ | 0% | 100 USD | | Bosnia & Herzegovina | BA | 17% | 0 EUR | | Botswana | BW | 12% | 0 BWP | | Brazil | BR | 17-19% | 0 BRL | | Brunei Darussalam | BN | 0% | 0 BND | | Bulgaria | BG | 20% | 0 BGN | | Burkina Faso | BF | 18% | 0 USD | | Burundi | BI | 18% | 0 USD | | Cambodia | KH | 10% | 50 USD | | Cameroon | CM | 0% | 400 USD | | Canada | CA | 5% | 20 CAD | | Canada BC | CA | 7% | 20 CAD | | Canada MB | CA | 7% | 20 CAD | | Canada NB | CA | 10% | 20 CAD | | Canada NL | CA | 10% | 20 CAD | | Canada NS | CA | 10% | 20 CAD | | Canada ON | CA | 8% | 20 CAD | | Canada PE | CA | 10% | 20 CAD | | Canada QC | CA | 10% | 20 CAD | | Canada SK | CA | 6% | 20 CAD | | Cape Verde | CV | 15% | 200 USD | | Cayman Islands | KY | 0% | 0 USD | | Central African Republic | CF | 19% | 0 USD | | Chad | TD | 18% | 20 USD | | Chile | CL | 19% | 30 USD | | China, People's Republic of | CN | 13% | 0 CNY | | Colombia | CO | 19% | 200 USD | | Comoros | KM | 10% | 0 USD | | Congo | CG | 16% | 12 USD | | Cook Islands | CK | 0% | 0 NZD | | Costa Rica | CR | 13% | 50 USD | | Croatia | HR | 25% | 0 EUR | | Curaçao | CW | 6% | 100 USD | | Cyprus | CY | 19% | 0 EUR | | Czech Republic | CZ | 21% | 0 EUR | | Denmark | DK | 25% | 0 DKK | | Djibouti | DJ | 26% | 0 DJF | | Dominica | DM | 15% | 0 USD | | Dominican Republic | DO | 18% | 200 USD | | Ecuador | EC | 12% | 0 USD | | Egypt | EG | 15% | 0 EGP | | El Salvador | SV | 13% | 0 USD | | Equatorial Guinea | GQ | 15% | 0 USD | | Eritrea | ER | 10% | 0 USD | | Estonia | EE | 20% | 0 EUR | | Ethiopia | ET | 15% | 25 EUR | | Faroe Islands (Denmark) | FO | 25% | 80 DKK | | Fiji | FJ | 15% | 200 FJD | | Finland | FI | 24% | 0 EUR | | France | FR | 20% | 0 EUR | | French Guiana | GF | 0% | 0 EUR | | French Polynesia (Tahiti) | PF | 30% | 0 USD | | Gabon | GA | 18% | 10 USD | | Gambia | GM | 15% | 100 USD | | Georgia | GE | 18% | 170 USD | | Germany | DE | 16% | 0 EUR | | Ghana | GH | 13% | 0 USD | | Gibraltar | GI | 0% | 0 USD | | Greece | GR | 24% | 0 EUR | | Greenland (Denmark) | GL | 0% | 80 DKK | | Grenada | GD | 15% | 0 USD | | Guadeloupe | GP | 9% | 0 EUR | | Guam | GU | 4% | 0 USD | | Guatemala | GT | 12% | 0 USD | | Guernsey | GG | 0% | 0 EUR | | Guinea | GN | 18% | 15 USD | | Guinea-Bissau | GW | 18% | 0 USD | | Guyana | GY | 14% | 0 USD | | Haiti | HT | 10% | 0 USD | | Honduras | HN | 15% | 0 USD | | Hong Kong | HK | 0% | 0 USD | | Hungary | HU | 27% | 0 EUR | | Iceland | IS | 24% | 0 ISK | | India | IN | 18-28% | 0 INR | | Indonesia | ID | 10-15% | 75 USD | | Iraq | IQ | 15% | 0 USD | | Ireland | IE | 23% | 0 EUR | | Israel | IL | 17% | 75 USD | | Italy | IT | 22% | 0 EUR | | Ivory Coast | CI | 18% | 20 USD | | Jamaica | JM | 15% | 0 USD | | Japan | JP | 10% | 10000 JPY | | Jersey | JE | 5% | 0 GBP | | Jordan | JO | 16% | 0 JOD | | Kazakhstan | KZ | 12% | 500 EUR | | Kenya | KE | 14% | 0 USD | | Kiribati | KI | 0% | 0 USD | | Korea, The Republic of | KR | 10% | 150 USD | | Kuwait | KW | 0% | 0 USD | | Kyrgyzstan | KG | 20% | 120 USD | | Laos | LA | 10% | 0 LAK | | Latvia | LV | 21% | 0 EUR | | Lebanon | LB | 11% | 0 USD | | Lesotho | LS | 14% | 0 USD | | Liberia | LR | 7% | 0 USD | | Liechtenstein | LI | 8% | 0 CHF | | Lithuania | LT | 21% | 0 EUR | | Luxembourg | LU | 17% | 0 EUR | | Macau | MO | 0% | 0 MOP | | Macedonia | MK | 18% | 22 EUR | | Madagascar | MG | 20% | 20 USD | | Malawi | MW | 17% | 0 MWK | | Malaysia | MY | 10% | 0 MYR | | Maldives | MV | 0% | 0 MVR | | Mali | ML | 18% | 20 USD | | Malta | MT | 18% | 0 EUR | | Marshall Islands | MH | 10% | 0 USD | | Martinique | MQ | 9% | 0 EUR | | Mauritania | MR | 14% | 25 USD | | Mauritius | MU | 15% | 500 MUR | | Mayotte | YT | 0% | 0 EUR | | Mexico | MX | 16% | 50 USD | | Micronesia, Federated States of | FM | 35% | 0 USD | | Moldova | MD | 20% | 300 EUR | | Monaco | MC | 20% | 22 EUR | | Mongolia | MN | 10% | 0 MNT | | Montenegro | ME | 21% | 0 EUR | | Montserrat | MS | 15% | 0 USD | | Morocco | MA | 20% | 30 USD | | Mozambique | MZ | 17% | 30 USD | | Myanmar | MM | 5% | 0 USD | | Namibia | NA | 15% | 0 USD | | Nepal | NP | 13% | 0 NPR | | Netherlands | NL | 21% | 0 EUR | | New Caledonia | NC | 0% | 0 USD | | New Zealand | NZ | 15% | 0 NZD | | Nicaragua | NI | 15% | 0 NIO | | Niger | NE | 21% | 0 USD | | Nigeria | NG | 5% | 0 USD | | Norfolk Island | NF | 0% | 0 USD | | Northern Mariana Islands | MP | 0% | 0 USD | | Norway | NO | 25% | 350 NOK | | Oman | OM | 0% | 0 USD | | Pakistan | PK | 17% | 0 USD | | Palau | PW | 0% | 0 USD | | Palestine | PS | 0% | 0 EGP | | Panama | PA | 7% | 100 PAB | | Papua New Guinea | PG | 10% | 25 PGK | | Paraguay | PY | 10% | 20 USD | | Peru | PE | 18% | 200 USD | | Philippines | PH | 12% | 10000 PHP | | Poland | PL | 23% | 0 EUR | | Portugal | PT | 23% | 0 EUR | | Puerto Rico | PR | 12% | 0 USD | | Qatar | QA | 0% | 0 QAR | | Reunion | RE | 9% | 22 EUR | | Romania | RO | 19% | 0 EUR | | Russia | RU | 20% | 200 EUR | | Rwanda | RW | 18% | 0 USD | | Samoa | WS | 0% | 0 SDG | | San Marino | SM | 22% | 0 EUR | | Saudi Arabia | SA | 15% | 0 USD | | Senegal | SN | 18% | 0 USD | | Serbia | RS | 20% | 0 RSD | | Seychelles | SC | 15% | 0 SCR | | Sierra Leone | SL | 15% | 0 USD | | Singapore | SG | 7% | 400 SGD | | Slovakia | SK | 20% | 0 EUR | | Slovenia | SI | 22% | 0 EUR | | Solomon Islands | SB | 0% | 0 USD | | South Africa | ZA | 15% | 0 ZAR | | Spain | ES | 21% | 0 EUR | | Sri Lanka | LK | 15% | 0 LKR | | St. Barthelemy | BL | 0% | 0 EUR | | St. Kitts and Nevis | KN | 17% | 0 USD | | St. Lucia | LC | 13% | 0 USD | | St. Maarten | MF | 5% | 0 USD | | St. Vincent | VC | 15% | 0 XCD | | Sudan | SD | 36% | 0 USD | | Suriname | SR | 10% | 0 XCD | | Swaziland | SZ | 14% | 0 USD | | Sweden | SE | 25% | 0 SEK | | Switzerland | CH | 8% | 0 CHF | | Syria | SY | 0% | 0 SYP | | Taiwan | TW | 5% | 2000 TWD | | Tanzania | TZ | 18% | 0 TZS | | Thailand | TH | 7% | 1500 THB | | Timor-Leste | TL | 5% | 0 USD | | Togo | TG | 18% | 400 USD | | Tonga | TO | 15% | 0 USD | | Trinidad and Tobago | TT | 13% | 0 TTD | | Tunisia | TN | 19% | 0 TND | | Turkey | TR | 18% | 0 EUR | | Turkmenistan | TM | 15% | 0 USD | | Turks and Caicos Islands | TC | 0% | 0 USD | | Tuvalu | TV | 0% | 0 USD | | Uganda | UG | 18% | 0 USD | | Ukraine | UA | 20% | 0 EUR | | United Arab Emirates | AE | 5% | 0 AED | | United Kingdom | GB | 20% | 0 GBP | | United States | US | 0% | 800 USD | | Uruguay | UY | 22% | 1 USD | | Uzbekistan | UZ | 20% | 1000 USD | | Vanuatu | VU | 15% | 0 USD | | Vatican City | VA | 0% | 0 EUR | | Venezuela | VE | 16% | 100 USD | | Vietnam | VN | 10% | 0 VND | | Virgin Islands (British) | VG | 0% | 0 USD | | Virgin Islands (U.S.) | VI | 0% | 0 USD | | Wallis and Futuna | WF | 0% | 0 XPF | | Yemen | YE | 5% | 0 YER | | Zambia | ZM | 16% | 50 USD | | Zimbabwe | ZW | 15% | 10 USD |
Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at . # USA Shipping Fees
Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at . # International Shipping Fees
\ \ \ Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at .
# Redeeming Ungraded Cards ### Redeeming Ungraded Cards in Your Collection All ungraded Pokémon cards stored in our secure vault are redeemable at any time. Once you own an ungraded card, a redeem button will appear next to it when you view your collection on Phygitals. After submitting a redemption request, you will need to cover shipping costs along with any applicable taxes. We recommend redeeming multiple cards at once to maximize cost efficiencies. ### **Tax Calculations** Customers in the United States are required to pay sales tax based on the monetary value of the last sale of the card. This amount is used to calculate the taxes we charge, which are then remitted to the relevant state. Phygitals does not profit from the taxes collected. Customers outside the U.S. are required to pay customs and import taxes according to their country's specific import laws. ### Global Shipping Availability We offer delivery to over 150 countries worldwide. If you have any concerns about whether we can ship to your location, please reach out to our support team. ### Shipping Timeframes The time it takes to receive your cards depends on your shipping location, chosen shipping method, and redemption size. Once your redemption is processed (if you have opted for tracking), we will provide shipment tracking information so you can monitor your package every step of the way. ### **Condition of Redeemed Ungraded Cards** All ungraded cards redeemed from Phygitals are in NM (Near Mint) or LP (Lightly Played) condition, ensuring they arrive in overall excellent condition. ### **Why Choose Ungraded Cards?** Phygitals offers ungraded cards as a way to give back to the community, allowing users to expand their collections affordably without incurring high shipping fees. Redeeming ungraded cards provides a budget-friendly option for adding to your collection while still receiving high-quality cards. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# KYC Process At Phygitals, we understand the importance of security when it comes to handling valuable Pokémon cards. To ensure that your assets are redeemed by the rightful owner, we implement a Know Your Customer (KYC) process. This verification step is essential to protect against unauthorized transactions and fraud, ensuring that redemptions are secure and accurate. KYC may be required before you can redeem your Pokémon cards from Phygitals. Once your identity has been verified, you’ll be able to redeem your cards seamlessly without needing to go through the process again. This helps streamline your experience, ensuring that future transactions are smooth and secure. By using KYC, we create a trusted environment where your assets are always protected. While we currently don’t have full visibility into transactions outside of our platform, this process helps ensure that cards are redeemed only by their legitimate owners, giving you added peace of mind. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Intellectual Property Disclosure **Digital Representations & Ownership**\ Phygitals provides digital representations of cards stored on our platform. These digital versions are used to prove ownership of the physical cards and can be traded or redeemed through our system. The digital layer functions as a catalog and trading mechanism for physical collectibles, while the underlying assets remain securely vaulted. **Use of Pokémon Intellectual Property**\ We understand that the use of Pokémon-related intellectual property can be sensitive, and we want to make it absolutely clear that Phygitals does not claim any ownership over Pokémon IP. Any use of the Pokémon name, images, or branding on our platform is purely descriptive and intended to identify the products being offered. Our use of these terms is in line with fair use and for the purpose of cataloging, buying, selling, and trading physical Pokémon cards. We do not and will not attempt to associate our platform or any of our products with The Pokémon Company or suggest any affiliation with the brand. **Legal Approach & Compliance**\ While there are unresolved legal questions regarding the use of digital assets, we believe that our approach is compliant with existing intellectual property laws. We are committed to transparency and operate under the understanding that reselling collectibles on a platform—especially when they are backed by physical products—is generally acceptable as long as it is not misleading or creates false associations with brand owners. **Disclaimer**\ Phygitals is in no way, shape, or form affiliated with, nor does it endorse, The Pokémon Company or its affiliates. The use of the Pokémon name or images is solely for the purpose of identifying the products available on our platform. We respect all intellectual property rights and strive to operate fully within the boundaries of applicable laws, ensuring that our platform remains distinct and independent. Additionally, tools such as the Pokédex are educational resources used to help users understand and catalog their collections, not to imply any ownership or association with the Pokémon brand. **Contact Us**\ Got questions? Connect with our community on Discord and Twitter, or reach out directly at # Return & Refund Policy Learn about Phygitals' return and refund policy for digital pack openings, physical redemptions, and platform transactions. ### 1. Overview Phygitals Inc. ("Phygitals," "we," "us") operates a digital collectibles commerce platform where users purchase and open digital packs containing tokenized representations of authenticated physical trading cards and collectibles. Due to the nature of our products — randomized digital pack openings — all sales are final once a pack has been opened. This policy outlines the limited circumstances under which returns, refunds, or credits may be issued. ### 2. Digital Pack Openings — All Sales Final Once a digital pack has been purchased and opened, the transaction is final and non-refundable. Pack openings involve randomized distribution of collectible items, and the contents cannot be returned or exchanged after reveal. Unopened packs that have not yet been revealed may be eligible for a refund within 48 hours of purchase at our discretion. ### 3. Instant Buyback Program Phygitals offers an Instant Buyback feature on eligible items. When available, users may sell back items at the posted buyback price. Buyback transactions are processed as store credit or platform balance and are final once confirmed. Buyback pricing and availability are subject to change without notice. ### 4. Physical Redemptions Users who redeem digital items for physical delivery should inspect their items upon receipt. If a physical item arrives damaged, defective, or materially different from its description, users must contact within 7 days of delivery with photographic evidence. Approved claims will be resolved through replacement or store credit at our discretion. We are not responsible for items damaged by the shipping carrier after delivery confirmation. ### 5. Unauthorized Transactions If you believe an unauthorized transaction was made on your account, contact immediately. We will investigate and, if confirmed, issue a refund or credit. Users are responsible for maintaining the security of their account credentials. ### 6. Technical Errors & Platform Issues In the event of a verifiable technical error during a transaction — such as duplicate charges, failed pack delivery, or system errors that prevented proper completion of a purchase — Phygitals will review the issue and provide an appropriate remedy, which may include a refund, credit, or redelivery of the affected items. ### 7. Chargebacks Filing a chargeback or payment dispute without first contacting Phygitals support may result in suspension or termination of your account. We encourage users to reach out to our support team to resolve any issues before initiating a dispute with their payment provider. ### 8. How to Request a Refund To request a refund or report an issue, contact us at with your username, transaction ID, and a description of the issue. Our team will respond within 2–3 business days. Approved refunds will be processed to the original payment method or as platform credit within 5–10 business days. ### 9. Changes to This Policy Phygitals reserves the right to update this policy at any time. Changes will be posted on our website and will apply to transactions made after the effective date of the update. ### Contact Us **Phygitals Inc.** Email: Website: [www.phygitals.com](http://www.phygitals.com) # User Agreements [
](/logistics-and-legal/user-agreements/terms-of-service) {% content-ref url="/pages/gvw7TbrqIZVe8xvysyGd" %} [Terms of Service](/logistics-and-legal/user-agreements/terms-of-service) {% endcontent-ref %} {% content-ref url="/pages/hBF2zaXh00cyl3xYVmZa" %} [Privacy Policy](/logistics-and-legal/user-agreements/privacy-policy) {% endcontent-ref %} {% content-ref url="/pages/WEAPzuubAhwdUZQdwBEG" %} [Card Listing Guidelines](/logistics-and-legal/user-agreements/card-listing-guidelines) {% endcontent-ref %} {% content-ref url="/pages/FiKokUrKAZEHPks8Rkhn" %} [Asset Terms & Management Services Agreement](/logistics-and-legal/user-agreements/asset-terms-and-management-services-agreement) {% endcontent-ref %} # Terms of Service ### 1. Introduction These Terms and Conditions (referred to as the “Terms”) represent a legally binding agreement between you (“User,” “you,” or “your”) and Phygitals INC., governing your use of the services provided by Phygitals (the “Service”). Certain aspects or elements of the Service, such as any Phygitals Assets or profiles hosted on external platforms (including but not limited to Instagram, Twitter, Discord), may have additional or separate terms that apply. If there are any inconsistencies between these Terms and those additional terms, the supplementary terms will take precedence with respect to those specific services. By accessing our website (phygitals.com) and using the Service, including participating in any transactions, engaging in the purchase or sale of assets, or interacting with any digital assets or collectibles, you confirm that you have read, understood, and agree to abide by these Terms. If you do not agree to these Terms, you must refrain from using the Service or engaging with any Phygitals offerings, including buying, selling, or interacting with Phygitals Assets. Phygitals operates a marketplace where sellers list assets for sale and buyers can offer to purchase those assets. You acknowledge that except in cases where Phygitals itself is the seller, we are not responsible or liable for any disputes arising between you and any seller regarding the use, sale, or failure to provide any assets. Please carefully review Section 22 of this Agreement as it includes an Arbitration Agreement that will generally require you to resolve disputes with Phygitals through binding arbitration. By agreeing to these Terms, you acknowledge that you waive your right to a jury trial and agree to individual arbitration for resolving disputes. Please also note that, by using the Service, you consent to receiving communications from us regarding important updates or changes to your account or the Service. You may opt-out of certain communication types, such as marketing communications, as outlined in the preferences section of the Service. Phygitals reserves the right to modify or update these Terms at any time, and you agree that any such changes will be effective once they are posted. We will notify you of any substantial changes through appropriate means, such as email or notice through the Service. By continuing to use the Service after such updates, you agree to accept the modified Terms. If you disagree with any changes, you may choose to discontinue use of the Service. ### 2. Our Service Phygitals provides a marketplace where users can buy and sell “Digital Twins” of physical Pokémon cards. These Digital Twins represent specific individual assets as listed by the seller (“Seller”), who retains ownership of the physical card until it is sold. When a Seller offers an Asset for sale, they list a Digital Twin corresponding to that physical card. Ownership of the physical Asset is transferred from the Seller to the Buyer (“Buyer”) when the Digital Twin is purchased. Before the Digital Twin is available for sale, Sellers must deliver the corresponding physical card to Phygitals for secure storage as part of Phygitals’ Asset Management Services. Upon purchasing a Digital Twin, the Buyer assumes the Seller’s rights and responsibilities under the Asset Management Services agreement. Buyers may either continue utilizing the Asset Management Services for their Digital Twin, offer the Digital Twin for resale, or submit a redemption request to receive the physical Asset through the process outlined in this Agreement. Phygitals is not the Seller of any Asset listed for sale, except where explicitly stated. While we may assist in resolving disputes between buyers and sellers, we do not control or guarantee the accuracy of the listings, the Sellers’ ability to fulfill their offers, or the completion of any transaction. Pricing and other guidance provided on our platform are for informational purposes only. We do not guarantee the success or completion of any transactions. We recommend users exercise caution and common sense when engaging with other users, both online and offline, to protect their personal safety. To use certain features of the Service, such as purchasing Digital Twins, users must have a software-based digital wallet connected to their account. Phygitals automatically generates wallets for users, so there is no need for users to manually create one. Transactions, including the purchase, sale, or transfer of Digital Twins, are conducted through third-party wallet extensions. By using our Service, you agree that these transactions are governed by the terms of service and privacy policies of the applicable wallet extensions. Phygitals does not own or operate any blockchain or wallet. We do not store or have access to any user’s private keys, passwords, wallets, or other sensitive information. All transactions are processed on the blockchain, and Phygitals is not responsible for performing transactions on behalf of users. Certain information, such as wallet addresses and transaction details, may be publicly visible on the respective blockchain. ### 3. Purchase and Sales of Phygitals Assets Pricing and payment details for Phygitals Digital Twins will always be disclosed at the time of purchase or otherwise made available through the Service. Once a transaction is initiated, the payment terms are final and binding. The currency used for payment is fixed at the time of purchase and cannot be substituted by another form of digital or traditional currency. Please note that fluctuations in the value of digital or fiat currencies will not alter your payment obligations. * Phygitals does not guarantee the availability of any Digital Twin for purchase at any given moment. * When you purchase a Digital Twin on our Website from an Initial Seller, such Digital Twin is minted directly into the Wallet through which you connected to the Website and initiated payment. When you purchase a Digital Twin from any then-current Seller after the Initial Seller, such Digital Twin transferred directly from the Seller to you. Except where Phygitals is the Buyer or Seller of a Digital Twin, Phygitals does not hold custody of, nor take ownership or possession of, any Digital Twin. Digital Twins can be transferred between Wallets on the Solana network. * It is your responsibility to ensure your wallet contains sufficient funds to cover the full price of the Digital Twin, including any associated costs such as transaction fees charged by third-party processors, applicable taxes, and any blockchain transaction validation fees. Phygitals does not control these fees and has no authority over charges related to blockchain transactions. * All payments processed through our website are handled on the blockchain. Phygitals does not have control over, and cannot reverse, any payments or transactions initiated by users through their wallets. We may update or introduce new payment processing services at any time, which may be subject to additional terms and conditions. The acceptance of any form of payment is entirely at Phygitals’ discretion and may be adjusted at any time. You acknowledge that Phygitals is not liable for any issues related to failed payments, including those resulting from errors in processing, blockchain issues, or other disruptions. It remains your responsibility to verify that your payment for a Digital Twin has been successfully completed. * In case you face any issues with your purchase, please reach out to us. We will strive to resolve your concerns based on our current procedures. You are solely responsible for determining and paying (or reimbursing for the payment of) any and all sales, use, value-added, and other taxes, duties, and assessments now or hereafter claimed or imposed by any tax or other governmental authority associated with your use of our Website or transactions of any Phygitals Digital Twin (collectively, the “Taxes”). You will pay or reimburse us for all Taxes of any jurisdiction (whether national, federal, state, local, foreign, or other), including value-added taxes and other similar amounts as are now or hereafter may be imposed under the authority of any national, federal, state, local, foreign, or other taxing jurisdiction; and will not be entitled to deduct the amount of any such Taxes or amounts levied in lieu thereof from payments made pursuant to this Agreement. * By acquiring a Digital Twin, you confirm that you have reviewed and understood the terms and conditions that apply to the transaction, including the relevant fees (such as the Phygitals Fee, which may apply based on the third-party platform facilitating the sale). You also agree that you will bind any future purchaser of the Digital Twin to these terms. * When you list an Asset or Digital Twin on Phygitals, you appoint us as your limited payment agent for the sole purpose of processing and holding payments due to you from sales of your Digital Twin. Phygitals will facilitate payments and settle any amounts to you, minus our fees and applicable taxes. Once payment is received by Phygitals on your behalf, it will fulfill the payer’s obligation, even if the payment is not immediately transferred to you. If Phygitals fails to transfer the payment, your recourse will be solely against Phygitals, not the payer, as the payment will be considered made when Phygitals accepts it. ### 4. Initial Seller Agreement * By listing an Asset for sale on Phygitals, the Seller affirms that they: (i) possess full ownership of the Asset; (ii) have the necessary rights to sell the Asset and to create a Digital Twin linked to it; (iii) will not list the Asset for sale on any other marketplace as long as the corresponding Digital Twin is available on Phygitals; and (iv) that the Asset adheres to our current Listing Guidelines. * Before the first sale of a Digital Twin, the Seller agrees to send the corresponding Asset to Phygitals for secure storage as part of our Asset Management Services. The Seller remains fully responsible for any damage or loss of the Asset until Phygitals confirms its receipt. The Seller will earn a share of the revenue generated from Phygitals’ management of their Asset (referred to as the “Seller Revenue Share”). This share is calculated as the total amount received by Phygitals from the management of the Asset, minus any agreed-upon fees. * Phygitals is not responsible for any errors or issues related to the wallet address or payment details provided by the Seller. We reserve the right, but are not obligated, to verify the authenticity and condition of each Asset. If an Asset does not meet the standards described by the Seller or our guidelines, it will be returned to the Seller at their cost. In cases where a Digital Twin is sold, but the Asset does not meet our standards, we may cancel or refund the transaction as per our policies. * Sellers are solely responsible for providing support to Buyers regarding any Assets listed on Phygitals. While we may offer technical assistance at our discretion, there is no obligation for us to do so. * If a dispute arises between a Seller and any third party, including Buyers or payment providers, Phygitals will not become involved. The Seller is entirely responsible for resolving such disputes. Phygitals reserves the right to remove any Seller from the platform and revoke their ability to list Assets if we reasonably believe they have violated this Agreement or if we choose to discontinue the service. ### 5. Asset Management Services * Phygitals reserves the right to remove Sellers from the platform and revoke their ability to list Assets if we believe they have violated the terms of this Agreement or if we decide to discontinue the service. * Our Asset Management Services involve receiving, securely storing, and managing Assets on behalf of the current owner of the associated Digital Twin. These services include listing and relisting Assets as Digital Twins, and facilitating the transfer of Assets to the Owner upon their request for redemption. * Each purchase of a Digital Twin includes a fee for Asset Management Services (the “Phygitals Fee”). This fee is a percentage of the total purchase price and is automatically deducted from the amount paid by the Buyer, with the remaining balance being transferred to the Seller. The Phygitals Fee will be used to cover the cost of storing, securing, and facilitating the services related to the Assets. * Once an Asset is delivered to us by the Seller, it is stored securely and remains under Phygitals’ control until it is redeemed by the Owner. We take all reasonable measures to maintain the integrity of each Asset, including working with trusted storage and shipping partners. Furthermore, we insure each Asset while it is under our control, with coverage equal to its fair market value. However, Phygitals will not be held liable for any loss, damage, or destruction of the Asset unless such loss is the result of Phygitals’ gross negligence or intentional misconduct. * Upon selling a Digital Twin, the Seller affirms that all liabilities tied to the Asset and its management have been resolved and that they transfer the responsibilities for the Asset Management Services to the Buyer. This transfer is formalized through an “Assumed Contract” between Phygitals and the Buyer. The Assumed Contract does not include any previous Seller Revenue Share, which remains an agreement between Phygitals and the original Seller. Once the Phygitals Fee is received from the Buyer, the Seller is released from any obligations related to the Assumed Contract. * When purchasing a Digital Twin, the Buyer acknowledges that they assume all responsibilities under the Assumed Contract. This includes being bound by the terms and conditions associated with the management of the Asset. If the Buyer wishes to terminate the Assumed Contract, they can either resell the Digital Twin, transferring the contract to the new Buyer, or redeem the Digital Twin for the physical Asset. * Upon the request for redemption, Phygitals reserves the right to verify the Buyer’s identity, ownership of the Digital Twin, and compliance with the Agreement. Once verification is complete, the physical Asset will be shipped to the Buyer, and the corresponding Digital Twin will be burned to signify the redemption process. * Please note, the redemption of a Digital Twin may incur additional fees, such as Taxes, shipping, and handling charges, which are determined at our discretion and are subject to change. ### 6.Third-Party Purchase Service * Phygitals offers users the opportunity to purchase Digital Twins through third-party sellers, known as the “Third-Party Purchase Service.” This service allows third-party sellers (“Offerors”) to list their original Digital Twins (“Offeror Digital Twins”) for sale. Phygitals is not the seller or creator of any Offeror Digital Twins, nor do we own any physical assets or artwork associated with these items (collectively referred to as “Offeror Materials”). While Phygitals may choose to verify the authenticity of the Offeror Materials, we are not obligated to do so and make no guarantees regarding their legitimacy. It is your responsibility to independently verify the authenticity, identity, and legitimacy of any Offeror Materials before making a purchase. * When you engage in a Third-Party Purchase, the transaction is strictly between you and the Offeror. Phygitals only acts as an intermediary to facilitate the transaction but does not transfer ownership of any Offeror Digital Twin from the Offeror to you. Phygitals is not a party to the purchase agreement and assumes no responsibility for it. * Please note that Phygitals is not involved in any returns or refunds for purchases made via the Third-Party Purchase Service. Any issues regarding your purchase, including returns or disputes, must be handled directly with the Offeror. ### 7. Secondary Marketplace Sales of Phygitals Digital Twins * You may be able to sell, trade, or transfer your Phygitals Digital Twins (which may also be referred to as NFTs) on compatible third-party platforms, exchanges, or secondary marketplaces where users can engage in buying, selling, or bidding on NFTs (“Secondary Marketplaces”). Please note that each Secondary Marketplace operates according to its own terms and conditions, and Phygitals Digital Twins may not be supported or available on all platforms. We do not guarantee the availability, compatibility, or functionality of any Secondary Marketplace. * By participating in a Secondary Sale, you acknowledge and agree that Phygitals is not involved in the transaction, nor is it a party to any agreements made between you and the Buyer or Seller of the Digital Twin. Phygitals is not liable for any issues, losses, or damages incurred as a result of transactions conducted on Secondary Marketplaces. * Additionally, any Secondary Sale of a Phygitals Digital Twin will be subject to a Phygitals Fee. This fee may be automatically deducted from the final payment made by the Buyer to the Seller. The Phygitals Fee will be applied to the total sale price of the Digital Twin. ### 8. User Agreements, Representations, and Warranties To use the Service, you must be at least eighteen (18) years old or otherwise legally capable of forming a binding contract in your jurisdiction. By accessing and using the Service, you agree to: * Provide accurate, current, and complete information about yourself as requested. * Promptly update such information as necessary to ensure it remains accurate and complete. * Maintain the security of your Wallet and accept all risks associated with unauthorized access. * Notify Phygitals immediately if you suspect any security breaches related to your use of the Service or your Wallet. You are prohibited from buying, selling, renting, or leasing access to the Service without our express written consent. Additionally, you may not access or attempt to access the Service through unauthorized third-party applications or clients. Phygitals may require you to provide additional information or documents as needed to comply with applicable laws, regulations, or policies, including but not limited to those related to anti-money laundering or counterterrorism financing. If Phygitals suspects that your Wallet or access to the Service is being used for illegal activities or if you have provided false information, we may pause or cancel your transactions until the necessary information is reviewed and accepted. Failure to provide complete and accurate information may result in denial of access to the Service or certain features, including the receipt of Phygitals Digital Twins, content, products, or services. By using the Service, you represent and warrant to Phygitals, its affiliates, and their respective representatives as follows: 1\. Authority: You have the legal capacity, power, and authority to enter into and fulfill your obligations under this Agreement, including the minting, selling, or buying of any Phygitals Digital Twins. 2\. Due Execution: This Agreement constitutes a legal, valid, and binding obligation, enforceable against you according to its terms. 3\. Accuracy of Information: All information provided to Phygitals or its third-party designees, including your address and tax ID number, is accurate and complete. 4\. Sanctions Compliance: You are not, and will not authorize, enable, or permit any use of the Service by anyone who is: * In or under the control of a jurisdiction subject to U.S. trade embargoes; * Identified on any U.S. export or sanctions-related restricted party list. 5\. Non-Contravention: This Agreement does not conflict with or violate any other agreements or legal obligations you may have. Your participation in the Service and the minting, listing, buying, or selling of any Phygitals Digital Twins does not breach any laws or agreements applicable to you. 6\. Independent Judgment: You are knowledgeable and experienced in the minting or purchasing of non-fungible tokens and other digital assets. You have conducted an independent evaluation of the Service, including understanding the legal uncertainties related to blockchain technologies, and have made an informed decision to engage with the Service without relying on any statements or representations by Phygitals. 7\. Legal Compliance: You have not violated any laws related to blockchain technologies, and no legal proceedings are pending or threatened against you regarding your activities with digital assets or blockchain technologies. **Physical Asset Return Process in Case of Insolvency or Bankruptcy** If Phygitals faces insolvency, bankruptcy, or ceases operations, we have established procedures to return physical assets entrusted to us. Users are responsible for covering shipping and associated taxes. The return process must be initiated within three months of such events. Phygitals will provide detailed instructions for reclaiming assets, though no monetary reimbursement will be offered beyond facilitating the return. **Packs** * Random Card Purchase: Users can purchase a Mystery Pack at a fixed price, containing a randomly selected card. The card received is determined at random and cannot be pre-selected by the user. * Pack Opening and Auto-Reveal: Mystery Packs may have specific rules for opening, including an auto-reveal feature that activates after a set period. Once the reveal period ends, the pack will be automatically opened on behalf of the user. * Buyback Offer: After purchasing a card through a pack, users may receive a buyback offer from Phygitals. The buyback offer will be set at a percentage of the card’s fair market value, which Phygitals determines at its sole discretion. * Fair Market Value: The fair market value is determined by Phygitals at its discretion and is final and non-negotiable. * No Guarantees: Phygitals does not guarantee the specific card you will receive, its fair market value, or the availability or timing of any buyback offer. All sales are final. ### 9. Consent to Electronic Communication By contacting Phygitals via email, social media, or using our services, you agree to receive electronic communications from Phygitals. These communications may include important updates related to your use of the Service, such as transaction confirmations, product updates, and other relevant notices. You acknowledge that all such communications, including agreements and disclosures, will satisfy any legal requirements that communications be in writing. It is your responsibility to keep a copy of any communication from Phygitals for your records. You can save or print copies of these communications for future reference. Please note, Phygitals is not required to store or provide access to these communications once they have been sent. ### 10. Ownership * Unless expressly stated otherwise, the Service and all content and materials within it, including, but not limited to, the Phygitals logo, designs, text, graphics, images, data, software, sound files, and their arrangement and presentation (collectively referred to as “Content”), are the exclusive property of Phygitals or its affiliates or licensors. * The Phygitals logo and any associated product names, logos, or slogans featured on the Service are trademarks of Phygitals or its affiliates and cannot be copied, imitated, or used, in whole or in part, without our prior written consent. You may not use “Phygitals” or any other trademarks, product or service names of Phygitals or its affiliates as metatags, hidden text, or for any other purpose without written permission. All other trademarks, service marks, and names mentioned in the Service are the property of their respective owners and are not to be copied or used without permission from the respective trademark holders. References to third-party products or services on the Service do not imply endorsement or recommendation by Phygitals. * By submitting any ideas, suggestions, documents, or proposals to Phygitals (collectively referred to as “Feedback”), you do so at your own risk and Phygitals assumes no responsibility or confidentiality obligation with regard to such Feedback. You affirm that you hold the necessary rights to submit this Feedback. By providing Feedback, you grant Phygitals a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable right to use, reproduce, display, distribute, adapt, modify, create derivative works from, and otherwise exploit the Feedback in connection with the operation of the Service and other Phygitals products and services. ### 11.License to Use the Service and Content Phygitals grants you a non-exclusive, revocable, and non-transferable license to access and use the Service and its Content solely for personal, non-commercial purposes, and strictly in accordance with this Agreement. This license does not grant you the right to: * Sell, resell, or otherwise commercially exploit the Service or its Content; * Distribute, publicly perform, or publicly display any Content, except as expressly authorized by us; * Modify or create derivative works from the Service or its Content, unless explicitly allowed; * Use any automated data mining tools, bots, or other methods for gathering data from the Service; * Download (except for caching purposes) any portion of the Service or Content, unless permitted by us; * Use the Service or Content in ways that exceed their intended purposes. This license is contingent upon your compliance with our Acceptable Use Policy. Phygitals grants you a limited, non-exclusive, non-transferable right to create a text hyperlink to the Service, provided the link does not misrepresent Phygitals or its affiliates in any way, and does not involve any inappropriate or illegal content on the linking site. We reserve the right to revoke this right at any time. Any use of Phygitals’ trademarks, logos, or other proprietary elements for linking purposes requires prior written approval. Phygitals retains the right to modify or discontinue any part of the Service at any time, including but not limited to: * Altering the technology underlying the platform, * Removing or deactivating any Content deemed abandoned or inappropriate, * Reclaiming any Digital Twins (previously referred to as NFTs) that Phygitals deems abandoned or improperly acquired. As a result, certain features, Content, or access to the Service may become unavailable, and you may lose access to some data or assets within the platform. ### 12. User Content * Users have the ability to create and share content through the Service, including, but not limited to, content related to listing Digital Twins or engaging with Phygitals’ social media channels (“User Content”). By submitting any User Content through the Service, you grant Phygitals a fully paid, royalty-free, worldwide, non-exclusive license to use, sublicense, distribute, reproduce, modify, adapt, display, and create derivative works from your User Content, in whole or in part. This license is granted for purposes including but not limited to (i) the operation of the Service, such as making your User Content accessible to other Users based on your Service settings, (ii) improving and enhancing the Service, and (iii) promoting Phygitals and its services. Additionally, you grant other Users of the Service a non-exclusive license to view, use, reproduce, distribute, display, and perform your User Content, subject to the features and functions of the Service. * You are solely responsible for the content you submit. By submitting User Content, you represent and warrant that you possess all the necessary rights, licenses, consents, and permissions to grant Phygitals the rights described above. You also agree not to upload, share, or distribute any material that infringes on the intellectual property or proprietary rights of others, unless you have the required permissions or are otherwise authorized to do so. Phygitals is not liable for any User Content submitted by you or other Users, but reserves the right to remove or restrict any content that violates this Agreement. ### 13. Third-Party Services; Third-Party Terms * The Service may include links or access to third-party websites, services, or applications (collectively referred to as “Third-Party Services”). When you interact with these links or access a Third-Party Service, such as external tools or platforms, you will be subject to the terms and conditions, including privacy policies, of the respective third-party provider. Phygitals does not control or manage these Third-Party Services and is not responsible for their content, functionality, or operation. * Links to Third-Party Services are provided solely for your convenience, and we do not review, monitor, approve, or endorse any such services or the products they offer. Use of these Third-Party Services is at your own risk. Once you leave the Phygitals Service, our terms and policies no longer apply. Therefore, we strongly recommend reviewing the applicable terms, privacy policies, and practices of any Third-Party Service before engaging with them, conducting transactions, or sharing any personal information. ### 14. Acceptable use policy By using the Service, you agree to be fully responsible for your actions and conduct in connection with the platform. You further agree to comply with the terms outlined in this Agreement and refrain from engaging in any of the following activities: * False or Misleading Information: Submitting any false or misleading information to Phygitals or related entities. * Unauthorized Access: Accessing another user’s account or linked Wallet without proper authorization. * Counterfeit Listings: Creating, listing, or offering counterfeit Digital Twins or other assets via the platform. * Impersonation: Impersonating any individual or entity within the Phygitals ecosystem. * Disruption of Service: Using the Service in a manner that could interfere with or disrupt the proper operation of the platform or prevent other users from enjoying the platform, including overloading, disabling, or impairing the Service. * Unauthorized Software Use: Developing or using software, including APIs or scripts, that could damage or disrupt the Service. * Reverse Engineering: Attempting to reverse engineer, decompile, or bypass security measures to access the underlying code or restrict access to areas of the Service you are not authorized to use. * Circumventing Filters: Trying to bypass content-filtering measures or accessing parts of the platform you’re not permitted to access. * Automated Data Collection: Using robots, crawlers, scrapers, scripts, or other automated methods to extract data or alter how the platform operates without our explicit permission. * Unsolicited Communication: Collecting data to contact individuals or entities without their consent, or using the platform’s data for unsolicited marketing or communications. * Engaging in Illegal or Unauthorized Activities: Using the Service for illegal purposes or engaging in activities that violate applicable laws, this Agreement, or any local, state, or international laws. * Blockchain Misuse: Using the blockchain associated with the Service for unlawful activities, including but not limited to fraud, money laundering, or other illicit financial practices. * Manipulative Trading: Engaging in activities such as “front-running,” “wash trading,” or “pump and dump,” or using the platform to manipulate the trading of Digital Twins in a deceptive manner. This also includes artificially inflating or deflating prices to mislead the market. * Unauthorized Financial Activities: Using the platform to engage in financial activities that would require registration or licensing, including securities trading or debt financing, without proper authority. * Fundraising Violations: Participating in any activities related to fundraising or creating, listing, or purchasing assets that are redeemable for financial instruments, represent securities, or entitle holders to financial rewards or bonuses, unless explicitly authorized. You are fully responsible for your actions and any consequences resulting from such actions. If you violate this policy or engage in prohibited conduct, Phygitals reserves the right to suspend or terminate your access to the platform without notice. ### 15. Copyright Phygitals reserves the right to suspend or revoke access to the Service and remove any User Content that infringes on the intellectual property rights of Phygitals or any third party. If you believe your intellectual property has been used without authorization on our platform, please submit a notice to our Copyright Agent containing the following information: • Your electronic or physical signature confirming you have the authority to act on behalf of the copyright holder. • A detailed description of the copyrighted work you claim has been infringed. • The location on our Service where the infringing content is found. • Your contact information, including your address, phone number, and email address. • A statement in good faith that the use of the content is not authorized by the copyright holder or the law. • A declaration under penalty of perjury affirming that the information provided is correct and that you are the rightful copyright owner or have the authorization to act on their behalf. Please send your notice to Phygitals’ Copyright Agent at: with the subject line: Copyright Notice. ### 16. Investigations * In the event that Phygitals becomes aware of a possible violation of this Agreement by you, Phygitals reserves the right to investigate the matter, though we are not obligated to do so. If Phygitals determines that illegal activity may have occurred, we reserve the right, but are not required, to report the incident to relevant law enforcement or legal authorities. Phygitals may disclose any information or materials associated with your use of the Service, including your User Content, as permitted by law, in the following situations: (i) to comply with applicable legal requirements, governmental requests, or legal processes; (ii) to enforce this Agreement; (iii) to address claims that your User Content infringes upon the rights of others; (iv) to respond to any inquiries related to customer support; or (v) to protect the rights, property, or personal safety of Phygitals, its Users, or the public as deemed necessary by Phygitals. * By using the Service, you provide your irrevocable consent to these disclosures. You further agree that you have no expectation of privacy with respect to your use of the Service, including any communications (text, voice, or video) conducted through the Service. ### 17. Release * By using the Phygitals platform, you agree to release and hold harmless Phygitals, its officers, employees, agents, successors, and assigns (collectively, the “Phygitals Entities”) from any and all past, present, or future disputes, claims, controversies, demands, obligations, liabilities, actions, or causes of action, including personal injury, death, or property damage, arising directly or indirectly from your use of the Service. This includes, but is not limited to, interactions with other users of the Service or third-party services. You waive any rights under applicable law that would otherwise allow you to bring claims that were unknown to you at the time you agreed to this release, including claims you may not have been aware of at the time of agreeing to this Release. ### 18. Assumption of Risk Related to Phygitals Digital Twins * You acknowledge and agree that you are fully responsible for determining any taxes that may apply to your transactions involving Phygitals Digital Twins. Phygitals and its affiliates are not responsible for determining, collecting, or managing any taxes on your behalf. * Phygitals Digital Twins exist solely as ownership records on the blockchain supporting them and can only be transferred through these records. * There are inherent risks associated with using digital currencies and assets, including, but not limited to, the risks related to hardware and software malfunctions, internet connection issues, the potential introduction of malicious software, and the possibility of unauthorized third-party access to your information. * The legal and regulatory landscape surrounding blockchain technologies, digital assets, and cryptocurrencies is constantly evolving. New regulations or policy changes may significantly impact these technologies. * Purchasing user-generated content involves risks, including the possibility of acquiring counterfeit assets, mislabeled items, assets vulnerable to metadata decay, flawed smart contracts, or assets that may become non-transferable. * Phygitals reserves the right to hide, restrict access to, or remove any Digital Twin or asset from the Service that it believes may violate this Agreement. Please note, assets you purchase may become inaccessible on the platform. In such cases, the inability to access or view your assets does not provide grounds for a claim against Phygitals. * Phygitals does not accept responsibility for any Phygitals Digital Twins after their initial sale or offering. We do not investigate, nor can we guarantee or warrant the authenticity, originality, uniqueness, marketability, legality, or value of any Phygitals Digital Twin. ### 19. Indemnification To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Phygitals, its affiliates, officers, employees, agents, and representatives (the “Phygitals Entities”) from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including, without limitation, legal fees and court costs) that arise from or relate to your use of the Service or this Agreement. This includes, but is not limited to, claims resulting from: • Your use or misuse of the Service, Content, or Phygitals Digital Twins, including any interactions or transactions with third parties regarding the creation, listing, purchase, sale, or trading of Phygitals Digital Twins: • Any feedback, suggestions, or content you provide to Phygitals; • Your violation of any terms set forth in this Agreement; • Infringement of any rights of other parties, including other Users; • Any breach or failure to fulfill your obligations under this Agreement; • Creation, listing, purchase, sale, or trade of any content or Digital Twin; or • Any issues related to physical or digital assets linked to the Phygitals Digital Twins, including actions or omissions by you or third parties. You agree to promptly notify Phygitals of any third-party claims and to cooperate fully in the defense of such claims. Phygitals retains full control over the defense or settlement of any third-party claims, and you agree to support Phygitals’ defense efforts as reasonably required. This indemnity is in addition to any other indemnity obligations you may have under separate agreements with Phygitals. ### 20. Disclaimers * The Phygitals platform, its content, and the assets listed (including Phygitals Digital Twins) are provided “as is” and “as available,” with no warranties or guarantees, either express or implied. Phygitals and its suppliers make no representations that the platform will: (a) meet your specific needs or expectations; (b) be uninterrupted, free from delays, security breaches, or errors; or (c) be accurate, reliable, complete, legal, or safe. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement regarding the platform and its content. * We do not guarantee that the content on the platform is accurate, complete, or up-to-date, and we are not responsible for any losses you may incur from relying on or acting on any information on the platform. Although we aim to ensure secure access and usage of the platform, Phygitals cannot guarantee that the platform, its content, or any Digital Twin listed are free from viruses or harmful components. We are also not responsible for the security of any data you share online and acknowledge the inherent risks of sharing information and conducting transactions over the internet. You agree to assume these risks, and Phygitals will not be held liable for any breaches unless they result from our gross negligence. * We are not liable for any losses you may incur as a result of using the platform, including but not limited to errors such as forgotten passwords, incorrect transactions, mistyped addresses, server failures, data loss, corrupted digital wallet files, unauthorized access to applications, or any unauthorized third-party activities such as phishing, hacking, or malicious attacks on the platform or Digital Twins. * Phygitals Digital Twins are intangible digital assets that exist only through the ownership record maintained on the blockchain. The transfer of ownership for these assets occurs exclusively on the decentralized ledger within the blockchain. We do not guarantee that Phygitals or any of its partners can facilitate the transfer of ownership or rights of any Phygitals Digital Twin. Furthermore, we cannot guarantee the inherent value of any Phygitals Digital Twin, nor can we ensure that you will be able to sell or resell any purchased Digital Twin through the platform. * Phygitals is not responsible for any losses or damages you may experience due to vulnerabilities, software issues (e.g., smart contract errors), or any other blockchain-related failures. We are also not liable for any delays or failures to report issues related to blockchain networks, including forks, technical node problems, or other related issues. * You acknowledge that Phygitals is not liable for the actions or behaviors of third parties, including asset sellers or third-party vendors of Phygitals Digital Twins. The risks associated with interacting with third parties are entirely yours. You are solely responsible for your interactions with other users of the platform. Phygitals does not verify the claims or statements made by users or third-party sellers and does not guarantee that third-party products or services will meet your expectations or be error-free. * Except where Phygitals is directly involved in a transaction, we are not responsible for transactions between buyers and sellers. While we may assist with dispute resolution, we do not guarantee the safety, legality, or quality of any assets, nor do we verify the accuracy of user content or listings. We are not responsible for the ability of sellers to sell assets or buyers to make payments, nor can we guarantee that a transaction will be completed. * The transfer of legal ownership from the seller to the buyer is governed by applicable laws, and Phygitals does not guarantee uninterrupted or secure access to the platform. The platform’s functionality may be affected by factors beyond our control, and we reserve the right to exclude any implied warranties as permitted by law. * Nothing in this Agreement limits or excludes liability for fraud, death, or bodily injury caused by negligence or any actions that cannot be excluded under applicable law. Some jurisdictions may not allow the exclusion of certain implied warranties, so parts of this disclaimer may not apply in those regions. ### 21. Limitation of Liability * To the fullest extent permitted by applicable law, Phygitals will not be held responsible or liable for any lost profits, business opportunities, anticipated savings, or any indirect, incidental, special, consequential, or punitive damages arising from this Agreement, your use of the platform, any Phygitals Digital Twins, or any related assets. This includes, but is not limited to, any damages caused by loss of data, revenue, goodwill, or profits, whether the damages arise from negligence, breach of contract, tort, or any other legal theory, even if such damages were foreseeable or if Phygitals was advised of the possibility of such damages. Accessing and using the Phygitals platform is done at your own risk, and you are solely responsible for any damage to your devices or loss of data that may occur as a result. * In any event, the total liability of Phygitals for any claim arising from or relating to this Agreement, your use of the platform, the services provided, user content, asset management, or any Phygitals Digital Twin transactions will be limited to the greater of: (a) $100 or (b) the amount Phygitals retained from the transaction or event giving rise to the claim. Certain jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so the limitations and exclusions specified above may not apply to you. ### 22. Dispute Resolution: * In the event of a dispute, claim, or request for relief related to this Agreement or your use of the Phygitals platform, we agree to attempt to resolve any disagreements amicably and in good faith. * If we cannot resolve the dispute through informal means, you and Phygitals agree that any remaining disputes will be handled through appropriate legal procedures in the relevant jurisdiction. This means that any claims or disputes will be resolved through a court of competent jurisdiction, in line with the applicable laws. * Waiver of Jury Trial: You and Phygitals agree to waive any right to a trial by jury in any dispute related to this Agreement. You acknowledge that the dispute may be resolved by a judge and not a jury. * Waiver of Class Actions: All disputes or claims that are subject to legal proceedings shall be handled individually. You agree not to bring a class action or representative claim against Phygitals, and claims of more than one user cannot be consolidated into one case. * 30-Day Right to Opt-Out: You have the right to opt-out of any changes made to this section within thirty (30) days of receiving notice of the change. To opt-out, you can contact Phygitals at , with your intent to opt-out, which should include your name, address, username (if applicable), and the wallet address you use with the platform. * Severability: If any part of this section is found to be invalid or unenforceable by a court of law, the rest of the section will still remain in effect. If any part of this section conflicts with local laws or regulations, that specific part will be amended to reflect the local legal requirements, but the remaining provisions will stay intact. ### 23. General Information **Export Control and Compliance** * The Service may be subject to export control laws and may also be subject to applicable import or export regulations in other countries. You agree not to use, export, re-export, or transfer, directly or indirectly, any data, products, or services provided by Phygitals in violation of any applicable export or import laws or regulations. * You acknowledge and agree that the products, services, and technologies provided by Phygitals are subject to the export control laws and regulations of the United Arab Emirates (UAE) and any other applicable jurisdiction in which Phygitals operates. You shall comply with all applicable laws and regulations and shall not, without the necessary authorizations, export, re-export, or transfer any Phygitals products, services, or technologies, either directly or indirectly, to any country or entity in violation of such laws and regulations. ### 24. Giveaways Phygitals (“we,” “us,” “our,” or “the Company”) may periodically offer various promotional activities, such as giveaways, contests, and other incentive programs (“Promotions”). These Promotions will be governed by the terms outlined in this section, along with our main Terms of Service (“TOS”), and any additional official rules specific to each Promotion. In case of any discrepancies or conflicts, the specific Official Rules for each Promotion will take precedence over this section, and this section will supersede the general TOS. * Eligibility: Participation in any Promotion is void where prohibited by law. To participate, you must meet the eligibility criteria outlined in the Official Rules for each Promotion, including but not limited to any age, residency, or account status requirements. Some Promotions may require you to have an active and verified Phygitals account in good standing. * No Purchase Necessary: Unless explicitly stated otherwise in the Official Rules, no purchase or payment is required to participate or win a Promotion. As an alternative entry method (“Alternate Method of Entry” or “AMOE”), eligible users may enter by following the steps below: • Creating an account on Phygitals (if you do not already have one). • Logging into your account daily to accumulate points, as specified in the Official Rules of the Promotion. • Clicking the designated link provided on the Promotion page to submit an entry without the need for any purchase or payment. This link will be available through the Promotion page on our website. The specific details of point accumulation and the exact entry instructions will be outlined in the Official Rules. All AMOE entries must be received during the Promotion Period as specified in the Official Rules. * Odds and Prizes: The odds of winning a prize depend on the number of eligible entries received. The prize details, including approximate retail value and any restrictions, will be provided in the Official Rules. Any taxes, fees, or additional expenses not specified as part of the prize are the responsibility of the winner. * Winner Selection and Notification: Winners will be selected through a random drawing or as per other selection criteria defined in the Official Rules. Winners will be notified via the contact details associated with their Phygitals account. It is your responsibility to ensure that your contact information is accurate and up to date to avoid any issues with prize delivery. * Compliance and Disqualification: We reserve the right to disqualify any participant who tampers with the entry process, violates the Official Rules, engages in fraudulent behavior, or attempts to circumvent the AMOE or other Promotion guidelines. Additionally, we reserve the right to cancel, suspend, or modify any Promotion in the event of unforeseen circumstances or situations beyond our control, as permitted by applicable law. * Limitation of Liability: By participating in any Promotion, you agree that Phygitals and its affiliates, partners, directors, employees, and agents are not responsible for any claims, damages, losses, or liabilities arising from your participation in the Promotion. This includes, but is not limited to, issues such as technical failures, unauthorized tampering, or non-receipt of notifications. * Governing Law and Dispute Resolution: Unless specified otherwise, all Promotions are governed by the laws outlined in our TOS, with no regard for conflicting legal principles. Any disputes that arise concerning a Promotion will be resolved in accordance with the dispute resolution provisions in the TOS. By continuing to use our Services or by participating in any Promotion, you agree to be bound by the terms outlined in this section, our TOS, and all applicable Official Rules related to the Promotion. ### 25. Contact Information Contact information:
# Privacy Policy Effective Date: 17/02/25 Phygitals (“we,” “us,” “our,” or “the Company”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our digital platforms, including our website and any services we offer through social media, live events, marketing campaigns, and other activities. By using our services, you agree to the collection and use of your information as described in this Privacy Policy. ### 1. Information We Collect We collect various types of personal information to provide and enhance our services. This may include: #### Information You Provide: • **Contact Information:** Name, email address, billing and shipping address, and phone number. • **Demographic Information:** Location (e.g., country, city, postal code), age, and other related data. • **Profile Information:** Your wallet address, username, password, and links to your social media profiles. • **Communications:** Records of your interactions with us, whether via the Service, email, or social media. • **Transaction Information:** Details of your digital asset transactions, including assets you buy, sell, or trade. • **User Content:** Content you generate and share through our platform, such as photos, videos, comments, and other user submissions. • **Financial Information:** Virtual wallet accounts, payment history, transaction amounts, royalties, and other financial data. #### Information We Collect Automatically: • **Device Data:** Information about the device you use to access our services, such as its operating system, browser type, screen resolution, device type, and unique identifiers. • **Usage Data:** Data regarding your interactions with the Service, including the pages or screens you visit, the duration of your visits, and navigation paths. • **Location Data:** We may collect general location information from your device, if authorized by you. • **Cookies & Similar Technologies:** We use cookies and other tracking technologies to enhance your experience, improve service performance, and personalize the content you see. #### #### Third-Party Sources: We may receive personal information from third-party sources to supplement the data we collect. These sources include: • **Publicly Available Data:** Government agencies, public records, and social media platforms. • **Third-Party Services**: External data providers and platforms that integrate with our Service (e.g., affiliate partners or other digital asset services). • **Marketplaces:** Information on assets bought through our Service. ### 2. How We Use Your Information We use your personal information for the following purposes: • **Service Delivery:** To operate, improve, and personalize your experience with the Service, including communicating with you and processing transactions. • **Security and Fraud Prevention:** To protect your account and prevent unauthorized access, fraud, or misuse of our services. • **Marketing:** To send promotional materials or updates, with your consent. You can opt-out of these communications at any time. • **Legal Compliance:** To comply with applicable laws, regulations, and policies. • **Customer Support:** To respond to your queries, assist with issues, and provide user support. • **Analytics and Research:** To analyze and enhance the performance of our services. ### 3. How We Share Your Information We may share your personal information with third parties under the following circumstances: • **Service Providers:** Third parties who provide necessary services to help us operate, such as customer support, analytics, and payment processing. • **Affiliates:** Our parent company, subsidiaries, and affiliated entities for business-related purposes. • **Marketplace Partners:** Third-party platforms for facilitating the trading, display, and sale of assets. • **Legal Authorities:** When required by law, we may share information with law enforcement or government authorities to comply with legal obligations or for safety reasons. • **Business Transfers:** In the event of a business transfer, such as a merger or sale, your data may be transferred to the new entity. • **Public or Other Users:** Your publicly visible profile, including user-generated content, may be accessed by other users of the platform. ### 4. Your Rights and Choices • **Accessing and Updating Your Information:** You can view or update your personal information by logging into your account. • **Opting Out of Marketing Communications:** You can unsubscribe from promotional emails or marketing communications by following the opt-out instructions provided in the emails. • D**ata Deletion:** If you wish to delete your account or personal data, please contact us directly. ### 5. Security We implement various security measures to safeguard your personal information. However, no method of transmitting or storing data is completely secure. We cannot guarantee the absolute security of your data. ### 6. International Data Transfers Your personal data may be transferred to and processed in countries outside of your jurisdiction. While we take reasonable steps to protect your data, privacy laws in those countries may not be as protective as those in your home country. ### 7. Children’s Privacy Our Service is not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children. If we learn that we have collected information from a child without proper consent, we will take immediate steps to delete the information. ### 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the effective date and posting the changes on our platform. Continued use of the Service after such updates will be deemed acceptance of the revised Privacy Policy. ### 9. Contact Us Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Card Listing Guidelines These Card Listing Guidelines ("Guidelines") apply when you list an Asset for sale on the Phygitals platform (the "Service"). By listing an Asset, you agree to be bound by these Guidelines, the Phygitals Terms of Service ("Terms"), and any other applicable policies. If there is a conflict between these Guidelines and the Terms, these Guidelines will control specifically for that conflict. ### 1. General Requirements • **Compliance:** By submitting an Asset for listing, you confirm that you have read, understood, and agreed to these Guidelines and the Terms. You further confirm that you possess the legal right and authority to offer the listed Asset for sale. • **Right of Removal:** Phygitals reserves the right to remove any Asset listing at its discretion. We may also remove specific assets, contracts, or collections if deemed inappropriate or if they violate these Guidelines. ### 2. Prohibited Content • **Inappropriate Listings:** Any Asset, listing, or content deemed inappropriate, illegal, or disruptive to the platform is strictly prohibited. Phygitals has the right to remove such content, suspend or terminate accounts, and withhold any outstanding payments to sellers in violation of these Guidelines. The following types of content are strictly prohibited on the Service: • **Intellectual Property Violations:** Content that infringes on intellectual property rights or violates relevant laws and regulations. • **Harmful Content:** Content that promotes violence, hate speech, self-harm, or other illegal activities. • **Illegal Fundraising:** Content used to fund activities or organizations that are illegal or associated with criminal enterprises. • **Offensive Material:** Content that includes explicit, sexually suggestive, or offensive material, including adult content and inappropriate language. • **Stolen Assets:** Content involving stolen, unauthorized, or illegally acquired assets. ### 3. Reporting Violations • **Community Responsibility:** We rely on our users to help maintain a respectful and lawful platform. If you encounter any content or listings that violate these Guidelines, we encourage you to report them immediately. We take all violations seriously and will take appropriate action to address the issue. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Asset Terms & Management Services Agreement By acquiring, purchasing, or receiving a Phygitals Digital Twin (“Phygitals Digital Twin”), you agree to the terms outlined in this Asset Management Agreement (“Agreement”). These terms, along with the Phygitals Terms of Service (“Phygitals Terms”), which are accessible on our website, constitute the complete agreement between you and Phygitals. Any capitalized terms used but not defined in these terms shall carry the meaning assigned to them in the Phygitals Terms. ### 1. Ownership of Phygitals Digital Twins and Associated Artwork Each Phygitals Digital Twin represents a unique digital item that includes or is associated with specific artwork created or owned by Phygitals or its partners (“Artwork”). You acknowledge and agree that Phygitals retains full ownership, rights, and intellectual property of the Artwork, including any associated branding (“Brand”). Although you may own the Phygitals Digital Twin itself, ownership of the Artwork and Brand is granted through a limited license under this Agreement, and no ownership rights to the Artwork or Brand are transferred to you. You “own” a Phygitals Digital Twin only if you have legally acquired it from an authorized source, with proper proof of purchase recorded in our system. ### 2. License Grant Upon your lawful acquisition of a Phygitals Digital Twin and provided that you comply with this Agreement, Phygitals grants you a non-exclusive, revocable, and worldwide license to: * Display the Artwork and Brand associated with your Phygitals Digital Twin, exclusively for personal, non-commercial purposes (e.g., on your personal devices, as part of a digital collection, or in virtual spaces such as galleries). * Resell or Transfer your Phygitals Digital Twin in a legitimate marketplace, with proper verification of ownership to ensure that only the rightful owner can offer it for sale. * Access Special Features or privileges tied to your Phygitals Digital Twin, such as asset management services or other benefits, as made available on our platform. This license is non-transferable except in the case of resale or transfer of the Phygitals Digital Twin to a new legitimate owner. The license ends immediately if you breach this Agreement. ### 3. Asset Management Services Each Phygitals Digital Twin signifies ownership of a specific physical asset, as shown in the Artwork linked to the Digital Twin. By purchasing a Phygitals Digital Twin, you acknowledge that: • The seller of the Phygitals Digital Twin is released from their contract with Phygitals for Asset Management Services (“Assumed Contract”). • You, as the buyer, assume the seller’s rights and obligations under the Assumed Contract through novation, becoming legally bound by this agreement. • You are entering into a binding agreement with Phygitals for the management of the asset linked to the Digital Twin. **You can terminate the Assumed Contract by:** • Selling the Phygitals Digital Twin to a new buyer, transferring the Assumed Contract in the process. • Redeeming the Phygitals Digital Twin for the underlying physical asset. The redemption of your Phygitals Digital Twin for the associated physical asset may involve additional charges, such as shipping and handling, based on the then-current policies of Phygitals. **Restriction on Third-Party Vaults**\ Redemptions are fulfilled only to the verified shipping address of the asset owner. Phygitals does not support redemption or transfer of assets to any third-party vaults, custodians, or external storage providers. This policy applies to all assets currently vaulted with Phygitals and to all future assets submitted. Requests for redemption to such services will be declined.
### 4. Restrictions on Usage You agree not to: • Modify, alter, or create derivative works based on the Artwork or Brand. • Use the Artwork or Brand for commercial purposes, including any advertisements, promotions, or product endorsements, unless explicitly permitted in this Agreement. • Use the Artwork or Brand in association with illegal, harmful, or offensive content. • Claim any intellectual property rights over the Artwork or Brand, including attempting to register trademarks or copyrights. • Use the Artwork or Brand in a way that could harm the reputation or goodwill of Phygitals or its partners. These restrictions remain in place even after the expiration or termination of the license granted under this Agreement. ### 5. Disclaimers You understand and agree that the Phygitals Digital Twin does not represent a financial instrument or security of any kind. It is purely a digital item backed by a physical asset and cannot be equated with traditional financial assets. ### 6. Transferring Your Phygitals Digital Twin You may transfer or resell your Phygitals Digital Twin, provided that: • You comply with the terms of this Agreement. • The third party buyer agrees to the Assumed Contract. Once the transfer is made, all licenses granted to you will terminate immediately. The new owner will assume the rights to the Phygitals Digital Twin and its associated privileges, including any remaining asset management services. ### 7. Phygitals Fee Any transfer of a Phygitals Digital Twin, whether by you or the current owner, is subject to a transfer fee of 8% of the sale price. This fee is payable to Phygitals and will be deducted from the transaction. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Phygitals Pawn Shop Terms Of Service ## Phygitals Pawn Shop Terms of Service **Last Updated:** October 25, 2025 **Entity:** Phygitals Inc\ **Registered Office (Agent):** 131 Continental Dr, Suite 305, Newark, DE 19713, USA\ **Principal Address:** 1111B S Governors Ave, Suite 34931, Dover, DE 19904, USA\ **Website:** [www.phygitals.com](https://www.phygitals.com/)\ **Contact:** [**https://www.phygitals.com/contact**](https://www.phygitals.com/contact) *** This document governs **pawn (secured loan)** transactions on Phygitals.\ It incorporates by reference the **State Availability & Licensing** page.\ Pawn services are available only where authorized and compliant.\ Counsel must finalize all state-specific ticketing/disclosures before launch. *** ### Key Sections (Summary) See the full version for detailed provisions. * **Eligibility, KYC/AML, and sanctions screening** * **Nature of Service:** non-bank, non-recourse pawn loans via smart contract escrow * **Loan Terms:** interest caps (apply lower of posted or statutory), fees (none unless permitted and disclosed) * **Loan Period, Maturity, Redemption, Default, and Disposition** * **State-Specific Rules:** surplus/deficiency, notices, waiting periods * **Disclaimers, Liability Limits, and Arbitration** (AAA, Wilmington, DE) * **Required Point-of-Sale Disclosures:** loan amount, rate/APR, term, total due, item, and consequences\ \ **Contact:** *** ### Checkout Disclosures (Summary) The following disclosures are displayed at checkout and on your pawn ticket or receipt, formatted to comply with state laws. *** #### Escrow Period * Your digital collectible will be securely held in **escrow (smart contract control)** during the loan period. * You will not be able to trade, sell, or redeem the asset until the loan is fully repaid and confirmed on-chain. *** #### Loan Terms *(Illustrative; subject to state caps and your checkout screen)* * **Weekly:** Borrow up to **50% of FMV** with **5% interest**. * **Monthly:** Borrow up to **35% of FMV** with **12% interest**. * Interest is calculated on the **loan principal**, not the collateral value. * Where state law imposes lower caps or different disclosures, those will control and be shown at checkout. *** #### Loan Expiration & Claiming * Your pawn expires after the selected period (**7 days for Weekly**, **30 days for Monthly**), as shown at checkout. * Failure to repay the **Total Amount Due** by the due date/time results in **automatic claim of the collateral** by Phygitals’ smart contract, consistent with applicable law. * Once claimed, **ownership is transferred and cannot be reversed**. * No refund or compensation is provided for defaulted loans, except as required by state law (e.g., surplus accounting where applicable). *** #### Smart Contract & Blockchain Risks * All transactions execute **on-chain** and are **irreversible once confirmed**. * Smart contracts, while audited, may contain **bugs or vulnerabilities**. * **Network congestion or failures** may delay or prevent transactions; you are responsible for gas/transaction fees and ensuring timely submission. * **Asset valuations (FMV)** are estimates and not guarantees of market value. * Phygitals may **pause or modify functionality** for security or compliance reasons. *** By confirming a pawn, you acknowledge that you have **read and understood** these disclosures and the full Pawn Terms, and **consent to electronic delivery of records**. *** # Referral Programme Guidelines ## Referral Program Rules \ Thank you for contributing to the growth of our community. From time to time, Phygitals may invite you to participate in one of our referral programs to help introduce others to the Phygitals platform. By participating in a referral program—whether by referring friends or family, or by signing up using a referral link or code—you can earn exclusive rewards, discounts, or other incentives (each a "Referral Reward"). These Phygitals Referral Program Rules ("Rules") apply to referral programs managed solely by Phygitals. By sharing your referral link or code, or by signing up using a referral link or code, you agree to abide by these Rules. Any breach of these Rules may lead to disqualification from the referral program, forfeiture of any earned Phygitals credits, rewards, or money, and potentially the deactivation of your account. Additionally, specific terms may apply to your Referral Reward based on the region where you signed up, including required actions and the type and amount of the Referral Reward. Please refer to the additional terms provided with your invitation, or the details available in our app or on our website when you make your referral. These Rules are supplemental to the [Terms of Service](/logistics-and-legal/user-agreements/terms-of-service) governing your use of the Phygitals platform, which may be updated periodically. ## Who Can Be a Referrer/Inviter? Anyone can be a referrer/inviter if they (a) are a legal resident of their country, (b) are of legal age according to the laws of their region, and (c) have a Phygitals account in good standing. Referrers/inviters can be any type of Phygitals user, but they are limited to one account on the Phygitals platform. ## Who Can Be a Referee/Invitee? Your friends, family, and others you know (but not yourself) may be eligible to be referees/invitees. To determine eligibility, keep in mind the following stipulations: **Eligible referees/invitees for those who order services through the Phygitals platform:** To receive a Referral Reward for referring someone through the Phygitals platform, your referee/invitee must (a) be a new Phygitals user, (b) meet the conditions Phygitals has set for using the platform, and (c) complete the actions required by the specific referral program. **Eligible referees/invitees for those who use the Phygitals platform:** To receive a Referral Reward for referring someone who makes a qualifying purchase through the Phygitals platform, your referee/invitee must meet the eligibility criteria noted in the referral invite or offer. Your referees/invitees can be referred/invited only once, so if someone else has referred them and they have accepted that invitation, they will not be able to accept yours. If you are providing Phygitals with the contact information for your referees/invitees, you represent that you have the right to provide that information. ## How Can I Use My Referral Link or Code? Phygitals reserves the right to limit the number of times you may use or share your referral link or code based on the referral program in which you participate. To see if your link or code has a limit, refer to the terms of the specific referral program in which you are participating. Phygitals encourages you to share your referral link or code and earn Referral Rewards, but these links or codes must be used only for personal and non-commercial purposes. This means you should share your referral link or code only with people you know. You agree that you will not: * Attempt to gain referees/invitees by spamming, bulk emailing, or sending large numbers of unsolicited emails. The only people you should be emailing are those you know personally or who have signed up to receive communications from you. * Use, display, or manipulate Phygitals’ intellectual property (such as logos, trademarks, and copyright-protected works) in any way, except to identify yourself as a Phygitals user or referrer. * Create or register any (i) businesses, (ii) URLs, (iii) domain names, (iv) software application names or titles, or (v) social media handles or profiles that include the word "Phygitals" or any of Phygitals’ trademarks or any words that are confusingly similar. * Use Phygitals’ trademarks as your social media profile picture or wallpaper, or use any of Phygitals’ copyright-protected works (such as graphics, photos, images, drawings, and screenshots from Phygitals’ website or app) without Phygitals’ express written permission. * Purchase keywords (including, but not limited to, Google AdWords) that contain any of Phygitals’ trademarks. * Use automated systems or bots through any channel to distribute, post, or otherwise share your referral link or code. * Use scripts or programmed or automatic dialers to send invites or otherwise share your referral link or code. * Make misleading claims about Phygitals, use offensive or abusive content, create fake websites/webpages/social media profiles/apps, misrepresent your connection to Phygitals, or otherwise make any false or misleading statements to get a referee/invitee to use your link or code. * Use your referral link or code in any manner that violates the law or the rights of anyone else. When you share your referral link or code, please explain that you are a Phygitals referrer. ## How Do I Earn My Referral Reward as a Referrer/Inviter? As long as you and your referee/invitee follow these Rules, the Terms of Service governing your use of Phygitals’ platform, the Specific Rewards Terms, and you have an activated account to receive the payout, you should receive your Referral Reward after your referee/invitee uses your link or code to sign up with Phygitals, activates the referral offer, and completes the requirements for the particular Referral Reward. Referral Rewards are discretionary, and the amount and requirements to receive them can vary. Phygitals reserves the right to set a limit on the number of times you may use your referral link or code. The requirements for receiving, and the amounts of, Referral Rewards are subject to change at Phygitals’ sole discretion. Referral Rewards in the form of Phygitals credits are not transferable, have no cash value, and may expire. ## How Can I Earn a Referral Reward as a Referee/Invitee? Referees/invitees may receive a discount or specific buyback offer the first time they use and purchase a qualifying item on the Phygitals platform. The amount and form of the discount or buyback offer will be shown to the user prior to purchase. The referee/invitee needs to have an activated account to receive the referral reward. ## Termination and Changes Phygitals reserves the right to change, end, or pause, in whole or in part, any referral program, as well as any referrer/inviter's or referee/invitee's ability to participate in any referral program or receive Referral Rewards at any time for any reason, including suspected fraud, abuse, or any violation of these Rules as well as any agreement (if one exists) between you and Phygitals or any of its subsidiaries and affiliates. In accordance with applicable laws, if Phygitals ends any referral program, any unused or unredeemed Referral Rewards may be forfeited at that time, provided we give you 14 days’ notice to use or redeem your Referral Rewards. Phygitals may update these Rules at any time. If Phygitals makes an update, we will post the update on the Phygitals website and provide you with notice of the update. Continued participation in any referral program after any update will mean that you have agreed to the update. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at .
# FAQ ### General Information #### **What kinds of collectibles can I buy/sell on Phygitals?** You can buy and sell graded and ungraded cards as well as sealed products on Phygitals. While you can purchase and re-sell ungraded cards from the marketplace, for authenticity purposes, only **graded** cards can be submitted by users for listing. #### **What payment methods are accepted on Phygitals?** Phygitals accepts major credit cards, debit cards, apple pay, and cryptocurrency payments for transactions on the platform. #### **What do I need to make a pack on Phygitals?** To create a pack on Phygitals, you’ll need enough inventory to support the price tier you choose. For example, if you want to launch a $25 pack, you should have a mix of cards across the full value spectrum for that tier (typically ranging anywhere from $12 to $2,000). All rarity guidelines and distribution statistics are available directly in the onboarding UI. This makes it easy to choose a price point, allocate inventory, and understand how your pack will perform. Once you’ve finalized your pack name, pack art, and price point, you’re ready to load in your cards, deploy your pack, and open it to the public. For the best results, we recommend promoting your packs on social channels to drive visibility and increase pulls. #### **Can I view the market value of a card before buying?** Yes, Phygitals provides a fair market value estimate for each card based on recent sales data and market trends. #### **How is the condition of ungraded cards determined?** Ungraded cards available on Phygitals are in Near Mint (NM) or Lightly Played (LP) condition, ensuring high quality and value. ### Tokenization, Vaulting, and Redemption #### How does card redemption work? To get started, visit [Phygitals](https://www.phygitals.com/) and click the 'Claim Cards' button. 1. Provide details about your cards and ship your cards to our vault address. Alternatively, you can ship directly to the vault from another marketplace. 2. Once your card arrives at the vault, it is securely authenticated and insured. 3. Your card is then digitized and your twin is added to your Phygitals inventory. This card will towards your set progression and can receive offers from other users for purchase. And that's it! Your card is now part of the Phygitals ecosystem, where you can track, trade, and engage with other collectors at any time. #### Are the Cards On The marketplace redeemable? Yes! all cards on our marketplace are redeemable. For cards you own, a redeem button will be available in your inventory. We recommend redeeming multiple cards at once to avoid higher shipping fees. You can also access the redemption request forms directly from [phygitals.com](https://www.phygitals.com/). #### Can I redeem ungraded cards? Yes, ungraded cards can be redeemed. We recommend redeeming multiple cards at once to avoid higher shipping fees. This helps cover logistics and ensures cost-effective operations for all collectors. #### **Where Is my card stored?** All assets are stored securely with our vaulting providers in North America, under bank-grade security. #### Do you ship internationally? Yes, Phygitals offers international shipping. Shipping fees and delivery times will vary depending on the destination. #### How quickly will I receive my digital twin after I send in my physical asset? The turnaround time depends on how quickly your asset reaches the vault. Once your card is securely stored, the digital twin is generated and deposited into your account, typically within one week. Please note that processing times are determined by our vault provider and may vary slightly. #### How do I recieve income earned from phygitals? Whether its through card rev share, referral links, or repacks payouts, all payouts earned through Phygitals will be funded into your Phygitals account. Payouts from repacks will consist of a revenue split of the claws PNL. When you submit a card to Phygitals, your account will be credited as the “originator” of that asset. After the first sale, the originator will receive 1% of the revenue from each subsequent sale of the card every time it is resold. This revenue stream continues as long as the card remains vaulted. For example: If you submit a rare Pokémon card and sell it to another collector, you will receive the full proceeds from that first sale. Every time the new owner resells the card, you’ll receive 1% of the sale price as long as the card remains in the Phygitals vault. Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Useful Links **Website/Marketplace:** **Discord:** **Twitter:**[ ](https://x.com/phygitals) **Instagram:** [**https://www.instagram.com/phygitals.io/**](https://www.instagram.com/phygitals.io/) **Tik-Tok:** [**https://www.tiktok.com/@phygitals.io**](https://www.tiktok.com/@phygitals.io) Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at
# Grading Your Cards Card grading is the process of having your cards examined by a professional grading company to assess their condition and assign a numerical quality grade. Most grading companies use a scale of 1 to 10, with a 10 indicating that the card is in perfect condition with no defects. In addition to receiving a grade, all cards that go through the grading process are authenticated to protect against fakes and copies. Each grading service has its own grading standards and fees, so it's important to research and choose the service that best fits your needs. Grading your cards can be an excellent way to preserve and maximize the value of your collection. ### **How Do I Grade My Cards?** #### **1. Sort and Pre-screen:** * Carefully examine your cards and eliminate any that are obviously damaged. * Look out for the following elements when pre-screening cards to identify those that might have a high chance of receiving a good grade: * **Centering:** Ensure the card's borders are even on all sides. Off-center cards may receive a lower grade. * **Surface Condition:** Check for scratches, scuffs, dents, or other imperfections. Mint cards should have a flawless surface. * **Corners:** Inspect the corners for sharpness and any signs of wear or damage. * **Edges:** Ensure the edges are clean and free from nicks, dings, or chipping. * **Printing Quality:** Look for any misprints, ink smears, or other printing issues. * **Borders:** Check that the border design is intact and undamaged. * **Holographic or Foil Elements:** For cards with holographic or foil elements, ensure they are free from scratches or wear. * **Surface Cleanliness:** Make sure the card is clean and free from dirt, fingerprints, or other contaminants. * **Creases:** Look for any creases or bends in the card, as they can significantly impact the grade. #### **2. Sleeve and Package:** * Follow the specific packaging instructions from the grading service you choose. Typically, this involves placing the cards in penny sleeves and toploaders for protection, and wrapping them in bubble wrap to ensure minimal movement during shipping. #### **3. Submit to a Grading Service:** * Select a professional grading service, complete their submission form with your card’s details and requested services, and mail your cards according to their guidelines. * **Optional:** If you want your graded cards sent directly to our vault for tokenization, specify the vault as the return address during the submission process. Once the grading is complete and you receive your return tracking number, complete the form here so we can link the shipment to your Phygitals account. #### **4. Await Results:** * After submitting your cards, be patient. Depending on the service level you selected, it may take several weeks or more to receive your graded cards back. ### **What Grading Services Does Phygitals Accept Graded Cards From?** Phygitals accepts graded cards from the following grading companies: * PSA (Professional Sports Authenticator) * BGS (Beckett Grading Services) * CGC (Certified Guaranty Company) * SGC (Sportscard Guaranty Corporation) Got questions? Connect with our community on Discord and Twitter, or reach out to us directly at # Pokémon Collectors Wiki At Phygitals, our objective is to enhance the Pokémon card collecting experience in every way we can. We noticed that, while there’s a lot of information out there, finding digestible, easy-to-navigate resources on Pokémon card collecting was hard to come by, especially all in one place. That’s why we’ve built the Pokémon Collectors Wiki: an extensive resource designed to help people who are just entering the world of collecting. Whether you’re looking to understand the basics of cards, dive into investing strategies, or learn about the intricacies of the game mechanics, this wiki has you covered. As collectors ourselves, we want this wiki to be as helpful as possible. If you think there’s any important information missing or something you’d like to see added, please don’t hesitate to reach out to us on Discord. We’re always happy to receive suggestions and eager to make this resource even better for the community. #### Ready to Explore? [**Click here**](https://phygitals-1.gitbook.io/pokemon-wiki) to explore the full Pokémon Collectors Wiki and unlock all the resources you need to enhance your collection.